Patient Care at NYU Langone

Patient Care

In 2011, almost 200,000 patients entrusted NYU Langone Medical Center with their care. Our initiatives and outcomes are being recognized as among the best in the United States. We are at the forefront of the national movement focused on quality and patient safety, with a concentrated, multidisciplinary effort to improve all aspects of the patient experience. Early results show that our work is already benefiting our patients, their families, and the Medical Center as a whole.

But no matter how far we’ve come, we know we have not yet reached our peak. This knowledge drives us to reach for new heights while keeping our patients at the center of everything we do. Some of our achievements include:

  • U.S. News & World Report included NYU Langone on its “Best Hospitals Honor Roll” and nationally ranked 13 of our specialties, including top ten rankings in Orthopaedics, Rheumatology, Rehabilitation, Neurology & Neurosurgery, and Geriatrics.
  • Overall, U.S. News & World Report ranked NYU Langone Medical Center number two in the New York metropolitan area on its “Best Regional Hospitals” list.
  • NYU Langone Medical Center is ranked 8th among the nation’s top academic medical centers for patient safety and quality on the University Health Systems Consortium’s “2012 Quality and Accountability Scorecard” and was awarded five stars for “Overall Performance.”
  • We are first among the national’s top academic medical centers for overall recommended care and surgical care on WhyNottheBest.org.
  • NYU Langone Medical Center was also one of just two hospitals in New York City awarded an “A”? Hospital Safety Score by the Leapfrog Group for excellence in patient safety.
  • HealthGrades has named us a recipient of its Distinguished Hospital Award for Clinical Excellence 2012, based on our quality of care.
  • HealthGrades also awarded NYU Langone Medical Center nine quality awards for specific services: bariatric surgery, cardiac care, coronary intervention, gastrointestinal care, maternity care, neurosciences, neurosurgery, pulmonary care, and stroke care.

Both our patients and outside organizations are noticing our progress in improving the safety and quality of our care and the overall patient experience. Keeping our patients safe is our first priority, but keeping them comfortable is also an essential element of their care. We have extended the services provided by our patient advocates to seven days a week. Several departments also collaborated to create a patient satisfaction website, which equips our staff and faculty with timely data and feedback from our own patients and a wealth of resources to empower everyone to improve the patient experience.

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