Billing Supervisor – Payments and Credits *Onsite – Boynton Beach, FL*

Position Summary:
We have an exciting opportunity to join our team as a Billing Supervisor – Payments and Credits.

Reporting to the Assistant Director Payments and Credits the FGP Billing Supervisor Payments and Credits is an important role within the Central Business Office CBO This position provides financial and/or operational analyses and reports and significantly contributes to the overall success for payment and credit goals and initiatives The FGP Billing Supervisor Payments and Credits is a knowledgeable and capable team member that provides assistance guidance and training to direct reports within the assigned revenue cycle areas This role is accountable to the Assistant Director Payments and credits for the tasks activities and success of assigned direct reports The FGP Billing Supervisor Payments and Credits also serves as a resource for team members other FGP staff and oversees offshore staff inquiries assistance and clarifications This role provides direct support to the Assistant Director Payments and Credits and is responsible for assigned tasks and projects with a focus on identifying opportunities for improvement

Job Responsibilities:

• Perform other duties as needed
• Manage a team responsible for performing important payments and credits functions Monitors reports and work queues troubleshoot and provide guidance whenever needed
• Identify issues and suggest improvements and available tools to staff to address issues Escalate issues as needed to the Assistant Director Payments and Credits and FGP Leadership
• Interact with payors as it relates to payments and credits
• Interacts with revenue cycle leadership and staff seeking solutions to payments and credit issues with their practices
• Act as a resource to Accounts Receivable and Customer Service staff resolving payments and credit issues as they arise
• Review and respond to practice inquiries following CBO guidelines
• Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality
• Meet CBO quality and turnaround time targets
• Analyze issues to identify trends in payment posting credit and correspondence volumes to focus improvement initiatives
• Take initiative to teach and share new information and provide constructive feedback; Communicate delays and work queue issues to management daily
• Serve as a liaison to the offshore payments and credits teams for questions data requests and other inquiries Review daily reports sent by the offshore team to provide clarifications monitor workflows and productivity and inform the Assistant Director and FGP leadership of unfavorable trends
• Meet or exceed the accountabilities of the Team Leads Payments and Credits and serve as a role model and resource to all team members
• May assist with leading and coordinating the FGP Payments and Credits daily and weekly offshore calls
• Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff support the operations lead/supervisor in managing day-to-day team activities against scope and timeline and ensure timely reporting of activities Provide feedback and contribute to employee performance reviews
• Delegate coordinates and evaluates the work of the Team Leads and/or Billing Representatives Communicate responsibilities and expected performance to staff
• Determine and establish the explanation for complex payments and credit issues and questions not covered by specific instructions or common practice
• Create edit and update Payments and Credit process documents as needed to ensure accuracy and evolution to current use and standards
• Review outstanding Clearing Accounts balances and design strategies for staff to reduce and/or minimize these balances
• Compile statistical data as requested and report data as needed to appropriate parties Prepare reports and analyses to assist in the identification of payment and credit variances and any other issues identified by Management

Minimum Qualifications:
To qualify you must have an associate degree with a minimum of 2-4 years of relevant work experience or an equivalent combination of training and relevant work experience Ability to handle multiple tasks at once; good communication interpersonal and computer skills Arrive on time for work and meetings Ability to develop and maintain effective working relationships with staff and other internal customers High level of knowledge for reviewing payments and credits preparing and presenting analyses and in staff education Knowledge of medical terminology essential Familiar with standard office equipment Light accurate keyboarding skills required Candidates must receive a score of 35 words per minute wpm or greater on the typing assessment that will be administered before onboarding Basic knowledge of Excel required Candidates are required to pass the Excel skills assessment before onboarding.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Langone Florida’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.