Secretary I

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Secretary I.

In this role, the successful candidate is responsible for providing basic front desk support for clinical intake operations

Job Responsibilities:

• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria e g denial of electronic insurance eligibility ABN questions/concerns questions regarding insurance or pay or restrictions making payment multi plan determinations any and all issues/questions/concerns relating to financial matters to the Business Office Associate
• Maintains cooperative and professional relationships with physicians nurses and office and clinical staff
• Types routine material such as forms and letters envelopes etc Types materials neatly accurately and according to instructions Writes materials clearly and legibly
• Answers patient questions to ensure understanding and patient satisfaction or refers them to more senior level staff Maintains confidentiality on matters to which they are privileged
• Maintains and receives files for area Maintains files in organized and up to date manner in order to facilitate their retrieval Completes filing in accordance with departmental procedures Sorts and distributes documents and forms for area section Distributes materials according to content of communications and departmental procedures Logs in materials with respect to time and data when applicable Processes incoming and outgoing documents Completes forms neatly Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures Maintains copy for files Faxes documents in accordance with departmental procedures
• Maintains supplies and cleanliness of space restocks supplies as needed Notifies supervisor of any shortage of supplies
• Performs other related duties as needed by providers and supervisors
• Provides reception assistance i e greet patients answer calls requests for assistance are directed to proper individual etc Screens telephone callers in pleasant and a professional manner; handles calls takes messages or directs caller to appropriate person or area
• Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre authorized Prepares the daily schedule Refers all inquiries regarding pre authorizations/certifications to the Medical Secretary
• Responsible for patient check in and check out Gathers all patient demographic related data and materials from patients and/or their representatives Obtains insurance information ID card member/group #s etc verifies insurance eligibility electronically takes their picture and asks them to use Patient Secure On subsequent visits asks them to verify demographic info and makes any necessary edits Collect and ask patients to sign patient related documents including HIPAA MSPQ ABN etc Follow up with patients and/or their representatives physician offices etc to gather missing data and materials in order to complete the intake process or refers to more senior level staff
• Scan all necessary documents insurance cards lab requisitions etc into the intake system
• Monitors intake work queue for timely intake completion

Minimum Qualifications:

• High School Diploma Excellent organizational interpersonal and verbal and written communications skills and strong customer service orientation required
• Basic knowledge of word processing spreadsheet database and Internet applications required Light accurate keyboarding skills required
• Ability to complete multiple tasks efficiently and thrive in a team work environment

Preferred Qualifications:

• Intermediate knowledge of computer based scheduling and appointment programs strongly preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $53,415.71 – $53,415.71 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here