Financial Clearance Unit Representative – NYU Langone Orthopedic Hospital *F/T 35 hrs per week, Monday – Friday 8:30AM – 4:30PM*

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation’s leading orthopedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient’s ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about NYU Langone Orthopedic Hospital, and interact with us on  LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Financial Clearance Unit Representative.

In this role, the successful candidate accurately obtain all pertinent patient demographics and financial information to properly record episode and to maximize reimbursement for the medical center.

Job Responsibilities:

• Obtain & Collect Correct Information: Collects and distributes necessary data by conducting and documenting pre-registration processes. Interviews patients and their representatives, using appropriate skills, sensitivity, and judgment to obtain all necessary data and ensure an accurate and complete record.
• Performs other duties as assigned.
• Communicates and works as an effective team with all internal and external customers. Effectively complete tasks in a timely manner, sharing workloads, and identifying problems as an active team member. Volunteers assistance to others in completing departmental workload. Accepts assistance and constructive feedback to promote continuous improvement for all employees.
• Seeks new challenges and opportunities for learning beyond daily assignment. Able to identify departmental goals, mission, and vision, and how it fits within hospital goals, mission, and vision. Able to identify how this relates to their particular work assignments and performance.
• Continuously seeks education and information about all payers and payment methods and procedures. Refers potential reimbursement problems to department leadership and other departments as per department policy.
• Problem Solving: Identifying and resolving routine problems when possible. Uses independent judgment and initiative to identify and resolve issues. Accepts responsibility for quality and quantity of work performance. Seeks information necessary to accurately complete all aspects of the jobs requirements. Identifies problems requiring supervisory intervention. Participates in department performance improvement activities and work. Develops time management skills effectively to complete all work assignments and adapts to work time/flow changes to meet the needs of the department and hospital.
• Communication: Distributes patient information verbally and in writing. Answers telephones and e-mails in a timely, courteous and professional manner. Learns and communicates the policies and procedures of the department and NYU Hospitals Center. Communicates problems and messages to department leadership and co-workers.
• Advise and/or collects co-payments due at or before time of service, in accordance with Revenue Cycle Operations policies and procedures.
• Consistently elicits all information necessary to identify primary & secondary payers. Verifies insurance eligibility for current episode. Obtains authorization for specific episode of care. Enters financial data in computer systems promptly, accurately, and thoroughly, allowing for appropriate follow-up and collection of revenue.
• Facilitates reimbursement for each episode of care, by determining and verifying payment sources and obtaining necessary payments and authorizations.
• Correctly Entering Information: Accurately and thoroughly creates and updates patient episode in hospital information systems. Validates patient identity, reviews all previously obtained information for accuracy and completeness. Appropriately responds to all patients and families questions. Obtains all required signatures. Documents pertinent information on all patient records.

Minimum Qualifications:
To qualify you must have a High School Diploma Evidence of good interpersonal skills, effective communication skills and creative problem solving.

Preferred Qualifications:
Associate Degree/ 24 credits in a College or 1 year of Healthcare customer service experience.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Orthopedic Hospital at NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view the NYU Langone Orthopedic Hospital at NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $47,910.07 – $52,074.55 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here