Access Center Rep *Las Vegas, Nevada*
- 1077488_RR00000000
- Administrative/Office Support, NLN-Patient Access Center (N106), NYU Langone Nevada (NLN)
- Full-Time/Regular
- NYU Langone Nevada (NLN)
- 8:00am-6:00pm (PST) variable hours
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including six inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.
Working at NYU Langone Health
At NYU Langone Health, administrative and temporary support professionals play a critical role in our organization. These intrepid individuals work in the background coordinating meetings, performing data analysis, scheduling interviews, and so much more. They ensure our doctors, nurses, and allied health professionals can focus on what matters — our patients. Plus, NYU Langone Health encourages and supports the development of our temporary staff by providing training. Thanks to the support they receive, nearly 50% of our temporary employees end up transitioning into permanent roles every year.
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Position Summary:
We have an exciting opportunity to join our team as a Access Center Rep I.
In this role, the successful candidate The Access Center Representative will act as the first “welcome” for the caller on behalf of the NYU FGP physician practices. He/she will schedule patient appointments and field inquires, concerns, and requests. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers.
As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. He/she will ensure that patient needs are met and promote the optimum Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy, and professionalism.
Job Responsibilities:
- Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Access Center in accordance with established NYU FGP guidelines.
- Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Access Center performance goals.
- Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
- Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
- During all interactions, display characteristics of inquiry, empathy, courtesy, and respect.
- Proactively keep up to date on all communications.
- Demonstrate behavior consistent with NYU FGP mission, vision, goals, objectives, and patient care philosophy.
- Participate in multidisciplinary quality and service improvement teams as appropriate.
- Provide an excellent experience to NYU FGP patients, customers, and providers.
- Demonstrate regular, consistent, and punctual attendance.
- Adheres to Access Center policies and procedures.
Minimum Qualifications:
To qualify you must have a A High School diploma or an equivalent is required plus 1 to 3 years Contact Center or Customer Service related experience or equivalent combination of education and experience.
Preferred Qualifications:
Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred.