Manager of Patient Access – Brooklyn
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- 1098408_RR00064959
- Managers/Directors/Administrators, FIN-Patient Access (L17917), NYU Langone Hospital – Brooklyn
- Full-Time/Regular
- NYU Langone Hospital – Brooklyn
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- Monday-Friday 10AM-6PM
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including six inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.
Working at NYU Langone Health
At NYU Langone Health, there are numerous areas for you as a leadership professional to make an impact on our organization. As one of the nation’s leading medical centers, we need bright, innovative people to step up and take charge of the many initiatives currently taking place here. From our brand new 830,000-square-foot Helen L. and Martin S. Kimmel Pavilion to our new 16 story Science Building, NYU Langone Health is ripe with career-opportunities that are sure to transform the way we think about medical care.
With over six inpatient locations, and additional facilities spread throughout, NYU Langone Health is New York City’s premier healthcare institution. Our world-class facilities service all five boroughs and treat a full range of medical conditions in both inpatient and outpatient settings. Our growing outpatient network allows us to deliver our exceptional medical services directly to the communities we serve. Plus, our doctors and nurses are routinely voted as some of the best in the nation. It’s no wonder why the name NYU Langone Health has become synonymous with excellence.
COVID-19 Vaccine Requirement:
To protect the safety of our patients, staff, and the community at large effective August 16, 2021 NYU Langone Health requires COVID-19 vaccination of all faculty, staff, voluntary attending physicians, Howard Hughes Medical Institute employees, non-compensated faculty, students, clinical or academic observers, and volunteers, unless granted an approved exemption (in New York State, only medical exemptions shall be considered).
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Job Details
Position Summary:
We have an exciting opportunity to join our team as a Manager of Patient Access – Brooklyn.
In this role, the successful candidate As part of department leadership, Managers directly oversee registration and support staff, coordinating work assignments, staff training and development, and monitors immediate outcomes of assignments to ensure optimal quality and customer satisfaction, regulatory compliance, accuracy and thoroughness. Duties and responsibilities of the Manager include, but are not limited to:
Developing and maintaining effective Patient Access processes
Ensuring the delivery of excellent customer service
Patient and staff satisfaction initatives
Provide information and guidance to staff and other departments in support of goals and objectives
Management of registration systems to ensure registration accuracy
Job Responsibilities
Job Responsibilities:
ORGANIZATIONAL AWARENESS GOALS, MISSION STRATEGIC THINKING
- Utilizes NYU Langone Health and Patient Access standards, policies, and procedures to make and communicate decisions for areas of responsibility.
- Helps to plan, implement, and direct processes that produce desired outcomes.
- Demonstrates flexibility able to adapt and manage work flow changes to meet operational needs of the department and NYU Langone Health.
- Understands annual departmental goals and objective, and leads efforts to achieve them.
- Ensures that goals and metrics are communicated, understood, and implemented by staff and management.
- Communicates policies and procedures and ensurse that staff understand and implement.
- Works closely with Patient Access leadership to review, adapt, and implement these plans and policies.
- Demonstrates and maintains compliance with the department standards governed by the guidelines of CMS, Joint Commission, HIPAA and other Federal State Agencies.
MANAGE DAILY OPERATIONS
- Monitors daily operations of all registration areas in their location to ensure that expected outcomes are accomplished.
- Effectively delegates responsibility and provides support and information needed for a successful outcome.
- Assists in communicating and following up assignments, goals, objectives, and values effectively.
- Works closely with leadership to improve operations; makes and implements recommendations to improve operations.
- Provides off-site monitoring support to the department.
QUALITY OUTCOMES, DATA PROCESSING, PROCESS IMPROVEMENT
- Ensures that registrations created and completed by Patient Access staff are audited regularly for completeness and accuracy.
- Conducts quality audits of outcomes and processes, collecting data, and counseling staff based on the results.
- Attends and conducts departmental in-services and staff meetings.
- Uses key performance indicators and other systematically obtained and analyzed data to manage operations and improve performance.
RESOURCE EFFICIENCY, SUPPLIES, PAYROLL COST CONTROL
- Maintains an awareness of cost impact of decisions and actions.
- Participates in cost control activities by seeking the most effective method of delivering services.
- Ensures department equipment and inventory is secure, well maintained and effective for required tasks.
- Participates in planning and development of current and future needs.
- Monitors overtime usage and timesheets.
STAFF DEVELOPMENT, TRAINING
- Creates and implements programs for staff developement by using performance audits, department metrics, and observations of staff.
- Recognizes and rewards excellent performance.
- Mentors and oversees the department’s subordinates, leading to growth opportunities, team building and an exceptional patient experience.
- Ensures all newly hired receive appropriate training and are provided with department orientation manual and a complete a skill checklist.
- Encourages and motivates staff in ongoing performance improvement and excellence.
- Fosters a team climate characterized by honesty, trust and open communication.
- Identifies staff vacancies according to existing staffing plan and recognizes staffing plan gaps that may impact department outcomes and processes.
- Ensures that vacancies are made available to current staff and assists in planning and conducting recruitment and interviews.
- Ensures staff complies with in-service annual competencies, PPD, and Safety programs.
PERFORMANCE EVALUATION
- Conducts periodic and annual performance review process constructively in accordance with personnel and departmental guidelines and procedures.
- Manages staff performances and productivity. Establishes quality improvement processes to track trends and performance gaps.
- Helps staff and supervisors develop improvement plans; holds them accountable for such improvement.
- Identifies any trends in absenteeism and employee turnover and addresses possible solutions with department leadership.
JUDGMENT, DECISION MAKING, KNOWLEDGE
- Makes effective, timely and well-considered decisions based on available data.
- Uses independent judgment and initiative to develop and maintain standards and methods to identify and resolve issues.
- Demonstrates effective critical thinking, independent problem solving, and decision making skills.
COMMUNICATION, TEAMWORK, CUSTOMER SERVICE
- Cooperates and communicates effectively and professionally with supervisors, peers, physicians, NYU Langone Health colleagues, and customers.
- Ensures appropriate procedures are followed to resolve issues raised by internal and external customers.
- Provides ongoing staff support and education for customer service and patient experience skills and values.
Qualifications
Minimum Qualifications:
- To qualify you must have a Bachelors Degree, with 2-4 years of relevant experience, or equivalent combination of education and experience.
- Excellent communication (both oral and written), interpersonal, and organizational skills. Ability to work independently,
- interact with, and maintain functional relationships with personnel at all levels within and outside of the organization.
- Intermediate computer skills including Microsoft Office (Word, Access, Excel, Outlook).
Preferred Qualifications:
- Managerial or leadership experience within the Patient Access department or other relevant department of the Revenue Cycle.
- College degree or coursework.
- Can use imaging, reporting, spreadsheet, and similar programs to collect, review, and interpret data as needed for department operations.
- Understands, can interpret, and effectively use basic medical terminology.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital – Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital- Brooklyn’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
Organization
NYU Langone Hospital – Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health’s anchor for healthcare access, growth, and delivery in the entire borough. Learn more about NYU Langone Hospital – Brooklyn, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
How Our Employees Grow
Eileen P.
Director, Revenue Cycle Initiatives
“I chose NYU Langone Health because I wanted to be a part of a world-class health system. I feel a sense of pride working here and feel supported in a truly cohesive and diverse working environment. I have taken a number of career development courses related to leadership. The expansion in training and development curriculums over the years has really been impressive and it’s a testament to how much NYU Langone wants to invest in and develop their in-house talent!”
Adair L.
Associate Director, Development Administration
“NYU Langone Health is not only my employer, it’s also a community that I am very proud to be a part of.”
Doris V.
Revenue Cycle Manager – Pediatrics Department
“It’s not just that NYU Langone Health cares about their employees – it’s the fact that we are family. I quickly learned that in order to grow and to be successful you need to collaborate with others, work hard and deliver excellence.”
Magdalena A.
Clinical Charge Auditor – Revenue Management
“NYU Langone Health has provided me with opportunities for a wonderful and successful career, as well as multiple possibilities to advance on my career path.”
Stephanie B.
Talent Acquisition Specialist
“NYU Langone Health has inspired me to do more, be more and learn more by showing me that hard work and dedication pay off.”