Learning Development Specialist *Boynton Beach, FL*-In office
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- 1105599_RR00071612
- Development/Fundraising, CBO South Operations (F105), NYU Langone Health in Florida
- Full-Time/Regular
- NYU Langone Health in Florida
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- M-F;8:30AM-5:00PM
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital in New York and the #3 Hospital in the nation by U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 300 locations throughout the New York area, including six inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, there are numerous areas for you as a leadership professional to make an impact on our organization. As one of the nation’s leading medical centers, we need bright, innovative people to step up and take charge of the many initiatives currently taking place here. From our brand new 830,000-square-foot Helen L. and Martin S. Kimmel Pavilion to our new 16 story Science Building, NYU Langone Health is ripe with career-opportunities that are sure to transform the way we think about medical care.
COVID-19 Vaccine Requirement:
To protect the safety of our patients, staff, and the community at large effective August 16, 2021 NYU Langone Health requires COVID-19 vaccination of all faculty, staff, voluntary attending physicians, Howard Hughes Medical Institute employees, non-compensated faculty, students, clinical or academic observers, and volunteers, unless granted an approved exemption (in New York State, only medical exemptions shall be considered).
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
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NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital in New York and the #3 Hospital in the nation by U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 300 locations throughout the New York area, including six inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Learning Development Specialist.
In this role, the successful candidate is responsible for achieving in-depth knowledge of assigned Epic applications and operational functions and be able to communicate effectively to end users in a classroom, webinar, eLearning and at elbow support setting. The trainer will be expected to keep materials and classroom environment pleasant and current. The trainer will work with the appropriate partners to facilitate the creation of tip sheets and form healthy relationships and communications with application teams to begin to understand how Epic functionality is designed to meet the end user’s needs. The trainer will participate in QA sessions and design curriculum to improve quality, new initiatives, and applications.
Job Responsibilities:
- Responsible for class materials upkeep, making sure that everything is ready and available when end users come to class Mastery of iDevelop, the LMS, to keep attendance and record grades of end users as well mark their completion of our class Basic familiarity with placing tickets in Front Range for various user and hardware issues Must work to constantly improve presentation skills and classroom management – present to colleagues regularly to master the skill Achieve basic knowledge of Captivate software and eLearning authoring Develop a thorough knowledge of the eLearning QA process and participate regularly with this team Create first draft of tip sheets under the oversight of senior staff; Test & validates curriculum and exercises in the training environment prior to their use in class Provide feedback to the Senior PTs on improvements and updates to the curriculum based on classroom/end user experience Provide webinar sessions to offsite staff and coordinate with vendors on training, new user onboarding, and new curriculum as needed. Build proficiency in SharePoint and being able to locate all documents needed for classroom needs Demonstrates the ability to independently function and master their job responsibilities Attends stream meetings as representative of the training team to development understanding of training from the operational and application standpoint Maintains positive relationships with the end user base, operation, application and training team colleagues
- Primary Classroom Trainer for multiple applications. Candidate will need to become credentialed in Epic training.
- Maintains the physical classroom spaces to make sure they present a professional and friendly environment; Provides regular feedback on training environment performance and usability based on classroom experience
Minimum Qualifications:
To qualify you must have a Bachelor’s Degree or equivalent experience.
At least two years of facilitator experience.
At Least one year of experience in curriculum development- Instructional Design. Demonstrated experience in the creative design, development, and/or delivery of non-technical training to an adult audience (Samples requested).
At least one year experience with eLearning authoring software, and Document Editing software.
By experience or education, abilities related to learner analysis; course structure, content treatment, organization, sequencing, and outlining; and objective writing.
Must show functional understanding of professional billing office trends, practices, training initiatives, quality programs, coaching, and the unique demands placed on frontline staff.
Must be learner-focused, with the ability to develop targeted materials based on learner preferences, characteristics, competencies, etc.
Must have demonstrated solid writing and grammar skills related to informational and instructional material.
Must be a high-performing PC user and highly functional in the Windows Office Suite (Word, Excel, Power Point).
Must have experience in facilitating curricula virtually.
Must possess solid training delivery skills related to motivating and capturing the attention of adult learners; must display high energy, confidence, a sense of fun, and the desire to provide an interactive and memorable learning experience.
Must exhibit patience, empathy, and other rapport building qualities.
Must be task, team, and deadline oriented; must be a team player.
Must have demonstrated experience in communicating effectively with all staff levels within and beyond the Central Billing Office.
Preferred Qualifications:
Healthcare background preferred within a Customer Service, Professional Billing, or Contact Center setting.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
How Our Employees Grow
Eileen P.
Director, Revenue Cycle Initiatives
“I chose NYU Langone Health because I wanted to be a part of a world-class health system. I feel a sense of pride working here and feel supported in a truly cohesive and diverse working environment. I have taken a number of career development courses related to leadership. The expansion in training and development curriculums over the years has really been impressive and it’s a testament to how much NYU Langone wants to invest in and develop their in-house talent!”
TCHAD L.
Director – Development
“From the onset of my tenure with NYU Langone Health, I’ve worked amongst the Institution’s brightest stakeholders. Being exposed to their professional paths has motivated me to build a career here. In the past two years, I’ve had the opportunity to attend seminars within my field and learn from leaders in the industry. In addition, I’ve been able to further develop my skillset by taking advantage of the courses offered through the FOCUS platform.”
Adair L.
Associate Director, Development Administration
“NYU Langone Health is not only my employer, it’s also a community that I am very proud to be a part of.”
TANISHA D.
Program Coordinator
“I saw that there were many opportunities to grow within the organization and used the tuition remission offering at NYU Langone Health to obtain my master’s degree. NYU Langone celebrates their employees and genuinely wants to hire from within, so take advantage of the resources available to you and speak to members of the Talent Acquisition Team, who are helpful.”
Doris V.
Revenue Cycle Manager – Pediatrics Department
“It’s not just that NYU Langone Health cares about their employees – it’s the fact that we are family. I quickly learned that in order to grow and to be successful you need to collaborate with others, work hard and deliver excellence.”
Magdalena A.
Clinical Charge Auditor – Revenue Management
“NYU Langone Health has provided me with opportunities for a wonderful and successful career, as well as multiple possibilities to advance on my career path.”
Stephanie B.
Talent Acquisition Specialist
“NYU Langone Health has inspired me to do more, be more and learn more by showing me that hard work and dedication pay off.”