FGP Medical Assistant *Onsite – West Palm Beach/Delray, FL*
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- 1124975_RR00089235
- Administrative/Office Support, FGP Med Assoc West Palm Beach (S1817), NYU Grossman School of Medicine
- Full-Time/Regular
- NYU Grossman School of Medicine (SOM)
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- Per Diem
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, administrative and temporary support professionals play a critical role in our organization. These intrepid individuals work in the background coordinating meetings, performing data analysis, scheduling interviews, and so much more. They ensure our doctors, nurses, and allied health professionals can focus on what matters — our patients. Plus, NYU Langone Health encourages and supports the development of our temporary staff by providing training. Thanks to the support they receive, nearly 50% of our temporary employees end up transitioning into permanent roles every year.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Grossman School of Medicine is among the nation’s top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. At its core, an integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, and Instagram.
Position Summary:
The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry.
Job Responsibilities:
• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs
• Obtains and processes blood samples as per NYULH policy
• Support quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promotes a positive patient experience
• Communicates effectively with providers and administrative staff, escalates issues
• Answers phone calls
• Review and respond to basket messages
• Follows up on Rx refill requests
• Assists physician with patient intake & transcribing visit into EPIC
• Performs other duties as needed
Clinical & Administrative Responsibilities
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
• Follows guidelines for validating patient medical records when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place before the start of the visit
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
• Performs Point-of-care testing such as EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
• Preps the appropriate patient encounter ensuring that all relevant information for the visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
• Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history before the provider encounter
• Works with the clinical team to ensure logbooks related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards.
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
• Maintains patient privacy as it relates to HIPPA standards.
• Handles appropriate patient calls and documents the outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.
• Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists physicians with procedure and/or set-up according to the specialty where necessary
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
• Partners with administrative and clinical personnel to complete prior authorization, medication refills, and referrals related to patient continuity of care.
• Assists with prescription refill requests by locating requested prescription in EMR, identifying the last patient visit, and tasking RN, LPN, or Provider to evaluate, set up, and/or process for renewal
• Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and document accurately the physician’s encounter with the patient.
• List all proper diagnoses and symptoms as well as follow-up instructions and prescriptions as dictated by the physician.
• Documents patient orders including laboratory tests, radiology tests, medications, etc.
• Performs other duties as assigned.
Patient Experience and Access
- Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign)
• Greets patients warmly and professionally, stating name and role, and communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone, or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Minimum Qualifications:
To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as the American Association of Medical Assistants (AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)). Competencies: Working knowledge of English is evident in verbal, reading, and writing abilities; other language an asset; demonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a teamwork environment that pursues a positive patient care experience.
Preferred Qualifications:
MA experience preferred. EKG, phlebotomy, and venipuncture experience preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
How Our Employees Grow
Reginald P.
Administrative Support Supervisor
“My entire career journey with NYU Langone Health has been within the Emergency Department in various roles. It has always been humbling working with amazing people who are dedicated to helping others. Having the opportunity to work for the best Emergency Department in all of New York City is something I take with great pride and honor.”
Noa L.
Lead Access Center Representative
“When I first began working at NYU Langone Health, I felt a sense of belonging and realized this is where I want to spend the rest of my professional career. Since joining, I’ve pushed myself to do well in every position I have and to advance. I not only enjoy my current role, but I also enjoy learning about new topics. I am excited to explore what else NYU Langone has to offer me in my career.”
Madelyn B.
Senior Medical Secretary
“I knew that by choosing to work at NYU Langone Health, I’d grow into a role I always aspired to achieve. I wanted to experience a top-quality healthcare setting and work in the best hospital in New York City. I’m bilingual in English and Spanish, and through NYU Langone. I was able to obtain my Spanish Medical Interpreter Certification through their continuing education benefit.”
Nicolyn L.
Departmental Secretary
“I decided to build my career at NYU Langone Health because of the vast opportunities and room for growth I knew existed here. I felt that I’d be able to reach my full potential within the organization.”
Tammy S.
Sr. Practice Manager
“Patients and employees choose NYU Langone Health for the NYU Langone experience. As staff, we are given the opportunity every day to make a lasting impression by being a part of a patient –centered medical team. Part of our mission is to serve and discover through an integrated academic culture that is devoted to excellence in patient-care and education. NYU Langone serves its staff by encouraging us to discover how we fit into the big picture by supporting our career goals. The hospital provides many resources to enhance our personal and professional development. I have utilized the amazing tuition assistance benefit to help me obtain a Master’s Degree in public Administration, and have always felt emboldened to dream big and provided the support to succeed along my career trajectory.”
Maria P.
Administrative Coordinator
“NYU Langone Health offers several career and learning opportunities, and a great benefits package for staff, which are strong motivators to build a lifelong career in the organization.”
Johanna J.
Hospital Concierge
“NYU Langone Health supports their employees and will provide you with many opportunities to grow through their career development program. In my current position, I took a refresher course in Microsoft Word to enhance my current skill set. I am looking forward to taking more courses at NYU Langone to further my skills.”
Abiodun N.
Admin Manager
“What we do at NYU Langone Health is very impactful. I’m proud to be a part of the movement that provides for and supports the community. I love when I get to collaborate with my staff. I strive to make them feel included and heard. The teams I’ve worked on have always been welcoming, and we all continue to work together to reach our goal.”