Sr. Financial Services Associate

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Sr. Financial Services Associate.

In this role, the successful candidate is responsible for ensuring maximum reimbursement to the Medical Center by managing patient accounts Must successfully perform at least three of the following function: account services account review billing and collection activities

Job Responsibilities:

• Account Services Reviews patient folders registration forms and charge documents to ensure that all information is complete and accurate Enters verifies and updates patient information demographics insurance benefits and charge data obtained via face to face interviews or charge tickets into Epic system correctly Attaches coverage records to ensure that claims are filed correctly Responds to subsequent requests for billing related information such as DRG worksheets medical records assignments etc Provides thorough review of accounts to be reclassified to alternate carriers and accurate data entry of related benefit revisions
• Billing Services Submits clear and accurate claims to third party carriers on a timely basis Utilizes electronic follow up system to perform billing activities Confirms receipt of third party claims; re bills claims as necessary Monitors the status of patient admissions to ensure the earliest possible release of accounts ready for billing Is cognizant of time limits currently in effect for all billing activities and monitors for compliance
• Account Review Reviews Epic trial balance HTS third party vouchers etc to determine accounts requiring action Verifies that the account has been properly billed; identifies that payment has been applied to the proper service date and reference number Checks account with outstanding balances to determine whether account should be cancelled and re billed billed to secondary carrier/patient or refund prepared Reviews charges/payment an transfers to another account or reference number if warranted Identifies reason for denial or delay of payment; pursues payor/corrective action to resolve claim
  • Verifies existing charge codes and charges in system in order to issue a corrected bill Resolves credit balances by reviewing accounts thoroughly; pursues refund or adjustment as appropriate Accurately calculates patients payment responsibility upon admission discharge at point of service and/or after third party payment Reviews high dollar and/or aged accounts in order to facilitate timely reimbursement from third parties Clears accounts with small balances by sending final bill to the patient or initiates write offs when situation warrants e g contractual allowances VIP employees
• Collection Activities Follows up with patients and families to obtain additional insurance information or to arrange payment plan Reviews high dollar and/or aged accounts in order to facilitate timely reimbursement from patients governmental or third party carrier Clears accounts with small balances by sending final bill to the patient or initiates write offs when situation warrants e g contractual allowance VIP employee Determines when accounts should be transferred to inactive pre legal status for collection activities Demonstrates knowledge of Epic/Onbase system capabilities to investigate and resolves collection problems Follow up with governmental and third party carriers to obtain payment
• Pre Legal/Legal Verifies payments that have been collected through other channels e g collection agencies and takes appropriate action Works with collection agencies to resolve open issues regarding accounts Reviews
• referrals to determine appropriate avenue for further collection Reconciles vendor acknowledgements status closed reports and remittances/invoices to ensure the integrity of inactive trial balances and related financial reports Reviews and including affidavits bankruptcy notices and estates Assists outside counsel in court cases as directed
• Customer Service Greets patients/visitors promptly in a courteous and professional manner Provides and solicits correct information to and from patients/visitors as needed or requested Answers telephones and inquiries promptly and courteously Directs telephone calls and visitors appropriately based on the nature of the inquiry
• Resolves routine to complex problems to ensure complete account resolution Resolves customer inquiries in a willing and thorough manner
• Correspondence Prepares correspondence which is clear grammatically correct and meets content requirements Sends out responses promptly Routes complex correspondence to the Team Leader/Manager and attaches related records or information to the correspondence
• Documents/Forms Completes the information correctly and neatly i e adjustments refunds Initiates documents/forms follow up as needed in order to expedite or track its progress through the processing system Secures accurate signatures and forwards documents/forms to the appropriate destination based on the pertinent Medical Center procedure
• Recordkeeping/Filling Records and calculates the information accurately according to departmental procedures Records information on departmental or area records promptly in order to maintain them in an up to date manner Analyzes and makes reasonable attempts to resolve discrepancies Maintains records in an organized and up to date manner; establishes filing system which allows for the prompt retrieval of all information Completes filing accurately and promptly Maintains information required for audit of the department in accordance with Medical Center Federal State and City Agencies regulations Reviews and purges files as appropriate Assures supporting documents e g EOBs correspondences signatures etc are imaged or otherwised filed
• Data Collection Prepares the requested data thoroughly and accurately Obtains information within established time frame Utilizes appropriate sources and assembles data in accordance with instructions Gathers correct and up to date information Responds to audit requests within established guidelines
• Judgment/Decision Making Demonstrates the ability to exercise good independent judgment based on the application of the appropriate policy or procedure Obtains and analyzes all pertinent information available in order to make the most informed decision based on factual and objective data Is able to foresee a potential problem situation intervenes if appropriate or advises supervisory personnel of the situation Advises appropriate personnel of issues requiring follow up attention Uses policy and procedure manuals office procedure manuals and/or other reference materials as necessary to ensure accuracy and a proper course of action Uses supplies efficiency in order to minimize waste of materials Maintains an awareness of the cost impact of decisions and actions
• Initiative Makes appropriate suggestions which would enhance or benefit the area or department Volunteers assistance and guidance to others when needed Demonstrates a flexible and cooperative response to departmental changes Demonstrates an active interest in improving current level of skills and knowledge by pursuing higher education or attaining new skills Maintains work area in a neat organized and professional manner Seeks additional assignments when work is complete
• Planning and Time Utilization Demonstrates the ability to recognize establish and attends to priorities promptly Strives to make good use of time during the assigned shift through careful coordination of daily task Demonstrates flexibility in adjusting to the fluctuating needs of the department and Medical Center Coordinates own work to achieve an appropriate level of productivity efficiency and quality services Is able to organize time efficiently and completes work within established timeframes
• Performs other duties as assigned

Minimum Qualifications:
To qualify you must have a Associate s Degree or an equivalent combination of education and experience 2 4 years of experience in hospital admissions or medical record or patients accounts or in a related field of which two must be directly related to the position Demonstrated thorough knowledge of third party payor operations or medical terminology or hospital admissions required Proficiency with automated patient information or accounting systems Knowledge of personal computers required Excellent communication and interpersonal skills required Demonstrated leadership ability required

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $51,243.96 – $61,311.82 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here