Information Desk Clerk – NYU Langone Orthopedic Hospital *P/T 14 hrs per week, Saturday & Sunday 10:00 AM – 6:00 PM*

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation’s leading orthopedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient’s ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about NYU Langone Orthopedic Hospital, and interact with us on  LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Information Desk Clerk.

In this role, the successful candidate serves as initial contact person for visitors, patients, their family members and representatives, and other visitors coming to NYU Langone Orthopedic Hospital or calling on telephone at main desk.

Job Responsibilities:

• Greet Patients using excellent customer service skills using appropriate verbal written techniques when obtaining or conveying information to patients, physicians, nurses, or ancillary staff. Directs patients, visitors, and telephone calls appropriately while comforting the inquiring parties. Addresses all inquiries in a pleasant and courteous manner promptly identifying the department when answering the telephone.
• Performs other duties as assigned.
• Attendance and Additional Performance Standards: Demonstrates reliability by maintaining a good attendance/punctuality record. Adheres to departmental guidelines regarding use of and proper notification in connection with time off. Number of incidents of Unscheduled Absence: Number of incidents of Lateness: Adheres to Employee Health requirements for an annual health assessment including TB screening and proof of all required immunizations. Maintains a professional appearance; wears identification badge at all times while at NYULOH.
• Triages telephone calls from patients and visitors that are truly of an emergency nature. Will assign a level of priority to calls and direct them to the necessary department. Will ask certain questions in order to accommodate the callers needs efficiently.
• Answers telephone calls to main LOH telephone number triaging emergencies and transferring calls to appropriate parties. Will efficiently direct a high volume of incoming calls to the appropriate parties. Will provide phone numbers and addresses of importance in a professional manner.
• Inputs visitor and patient information into patient information system before issuing passes. Will verify the visitors destination and their identity and will generate a pass. Will maintain a detailed log of issues that occur with the Visitor Management System.
• Arrange assistance for those patients who require transport assistance. Will assist patient by issuing a wheelchair for transport. Will assist patient with the appropriate staff in case of emergency.
• Assist in timely patient appointments by providing directions to appointment location. Will accurately direct patient to clinics by having a knowledgeable layout of all clinical areas. Will provide patients with off site clinic addresses, suites, and telephone numbers.
• Log each patient or visitor arrival in information tracking system. Retrieves patient information in order to generate a Visitor Pass.

Minimum Qualifications:
High School diploma or equivalent. Computer experience. Telephone experience and good telephone etiquette. Ability to communicate with patients, visitors, staff, and community members both in person and on telephone.

Preferred Qualifications:
None

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Orthopedic Hospital at NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view the NYU Langone Orthopedic Hospital at NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.81 – $27.00 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here