Patient Navigator

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation’s largest dental residency program, and New York State’s largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Patient Navigator.

In this role, the successful candidate Patient Navigators works with multi disciplinary team in delivering primary care services to the homeless people at designated outreach sites and clinics To accompany clients to various appointments creating appointments both within and outside of NYU Langone Brooklyn and maintain linkage of care between patients

Job Responsibilities:

• Collect, monitor and submit statistics on a weekly basis to ensure we meet funders deliverable and monitor HRSA indicators
• Arrange for ACA Medicaid expansion education forums for patients program staff shelter staff to ensure patients are duly informed and enrolled
• Maintain a positive working relationship with HCH team members, ER staff and community partners
• Educate hospital and community partners about unique needs and issues related to homelessness and access to health care
• Assist patients to sustain efforts toward recovery, harm reduction and relapse prevention, promoting access to addiction care self-help groups and treatment programs in the community
• Maintain patient linkages with care providers and partner agencies, promoting adherence to medical regimens, plans of care and achievement of self-management goals
• Facilitate patient navigation through systems of health care and social services, providing for public transportation and escort to appointments as needed and as available
• Assist in the planning and implementation of strategies to facilitate referrals, transitions, and communication among and between systems of care on behalf of patients who are homeless
• Conduct outreach, in reach, case finding and education services to identify and serve individuals who are in need of healthcare and other services
• Follow up with patients and providers to ensure appointments were kept
• Assist with patient registration
• Creating appointments within, or outside of, the NYUFHC network for CMP patients  
• Administrative duties including registering patient charts in EPIC and facilitating telehealth visits.

• Ensures patients make and keep appropriate health and social services appointments; accompanies patients to primary care appointments and to other health care and social service encounters, as appropriate.
• Provides education, risk-reduction counseling, and skill-building services to the patients, as necessary per patient needs and grant requirements.
• Depending on grant requirements and population served, may provide rapid HIV testing and pre and post-test counseling.
• Performs entitlement reassessment and follow-ups.
• Coordinates ongoing navigation and logistical support for appointment keeping reminders, transportation and childcare arrangements, as appropriate
• Provides critical information to other members of the health care team based on observations in the field or in patient encounters.
• Educates, coaches and empowers patients.
• Depending on needs, may provide DOT (Daily Observed Therapy); if providing DOT, must observe and record patient self-administration of medications.
• Participates in trainings, conferences, meetings, and quality improvement efforts as assigned.

Minimum Qualifications:
To qualify you must have a High school diploma Bachelors degree preferred or equivalent combination of education and patient navigation/case management experience Three months healthcare related experience outreach or navigation; comfortable working in a homeless shelter situation and comfortable making contact with homeless individuals in general

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone’s network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view Family Health Centers at NYU Langone’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $47,308.39 – $53,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here