Specialist, Facilities Support – Real Estate Development and Facilities – Long Island

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on  LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Specialist, Facilities Support – Real Estate Development and Facilities – Long Island.

In this role, the successful Facilities Support Specialist, under the supervision of the Facilities Operations Manager, will function as a key member of the healthcare technology management team, providing technical expertise and support for clinical systems, including the Healthcare Computerized Maintenance Management System (CMMS). This role will focus on optimizing system performance, ensuring data integrity, and providing exceptional user support. The support specialist will also provide assistance with documentation of systems, policies and procedures as they relate to healthcare information management systems supporting the Clinical Engineering team.

Job Responsibilities:

•      Reviews and documents maintenance procedures and tasks utilizing the healthcare maintenance management system.

•      Coordinates healthcare technology management initiatives

•      Identifies opportunities for workflow improvement and risk mitigation for the clinical engineering and facilities decision support team  

•      Manage reporting tools and dashboards both in the CMMS and external business intelligence systems.

•      Assists with Environment of Care, security and compliance reporting as directed

•      Documents and maintains business rules, data mapping, integration diagrams, technical specifications, reporting and integration requirements 

•      Assists Facilities Operations Manager with ongoing maintenance and upkeep of the Healthcare CMMS, including but not limited to system upgrades, backups, and data quality control.

Technical Support:

•      Provides technical support for CMMS, resolving complex technical and user issues.

•      Collaborates with vendors and internal teams to resolve system issues.

System Optimization:

•      Analyze system performance and identify areas for improvement. Implement system optimizations to improve performance, scalability, and reliability. 

•      Monitor work order status, preventative maintenance schedules and asset status, and make sure they are up to date to maintain a current and accurate inventory of medical equipment. 

•      Manage data integrity and perform QA/QC to identify data anomalies and deficiencies in health technology management systems

User Support:

•      Provide training and support for clinical system users. Develop and maintain user documentation and training materials. 

•      Log and track problems and work tickets with external vendor support

•      Assist with management of services performed by external vendors

•      Supports Facilities Operations Manager to maintain the standards of system nomenclature and business workflows for work requests, preventive maintenance programs repair work and inspections, etc.  

•      Perform other duties as assigned

Minimum Qualifications:
To qualify you must have: 

•      Bachelor’s degree in Computer Science, Information Technology, Biomedical Engineering or related field.

•      2 years of experience in biomedical engineering, maintenance management, clinical system support, administration, or related field.

•      At least 2 years of experience working as an administrator in a CMMS system

•      Proficiency in Microsoft Office.

•      Strong technical skills in clinical systems, including software, hardware, and database management.

•      Excellent problem-solving, critical thinking and analytical skills. 

•      Have excellent written and oral communication skills

•      Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications: 

•      2-4 years of work experience in an administrative capacity in Nuvolo or ServiceNow; Certified Clinical Data Analyst (CCDA) or equivalent certification preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital-Long Island’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,382.25 – $107,303.74 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here