Patient Access Associate – Patient Access – Full Time Evenings

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women’s imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, go to NYU Langone Hospital—Suffolk , and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Patient Access Associate – Full Time, Evenings – FIN-Patient Access – Full-Time – 01:00 PM – 09:00 PM. 

In this role, the successful candidate The associate interviews the patient to obtain necessary identification information and prepares the required forms to obtain treatment, billing or record release authorization. The associate applies ID bands to patient when necessary following the two identifier rule. They have contact with insurance companies for notification or other information. They educates patients about Advance Directives and Charity Care when necessary and performs other clerical duties where needed. The associate represents the Emergency Department, Pre Surgical Testing, Bed-board, Central Registration, Radiology, Women Imaging, Bellport Primary, Wound Care sites, Nursing and other ancillary areas serving as a liaison between patients and staff, by entering arriving patients into the computer system to allow for patient processing and throughput. In addition, the Patient Access Associates assist departments with projects and various duties deemed by the Management staff

Job Responsibilities:

• Asks appropriate questions to obtain correct identification information.
• Obtains the correct Demographic, Guarantor,  Next of Kin, and Emergency Contact  information
• Obtains current insurance coverage, and identification.
• Able to ascertain the correct Coordination of Benefits (COB) and enter the necessary information to ensure payment.
• All documents must be scan into the Electronic Document Imaging. (EDM).
• Asks appropriate questions to complete Medicare Secondary Payer Questionnaire when necessary and enter the necessary data especially the patient Medicare number for payment.
• Interprets Payor Website, E-paces, HDX and Search America requests and assimilates correct response into registration.
• Obtaining authorization, referrals and per-certs to ensure payments
• Patients and families are given explanation of hospital and Regulatory forms before signing.
• Consents and authorizations are signed, witnessed, dated, and timed as appropriate for the registration type.
• Verbal Consents are documented with another Patient Access Associate signature
• When the Associate is unable to obtain signatures, necessary documentation of explanation is needed as to why signature could not be obtained. All documentation needs to be signed and dated.
• Documentations of all follow up are needed
• Distributes registration forms to locations within ED, Radiology, Wound Care, Bellport and Inpatient units.
• Attaches I.D. band to patient wrist in accordance with Medical Center policy and procedures. (Two identifiers are verified before affixing band)
• All patients are offered a copy of the Patient Bill Of Rights and the Addendum of the Patient Rights
• Advance Directive are review at the time of registration. When there is an Advance Directive and it is not present at the time of treatment, the Associate knows how to do follow up to obtain the Advance Directive.
• If the patient occupies a bed, advise patients of valuable policy, telephone and television availability, visiting hours.
• Documentation is made when education is unable to be given due to patient condition or situation. Follow ups are done until signatures are obtain
• Physicians orders are accurately entered into computer system.
• Tests ordered are accurate and complete in the Soarian system.
• Tests ordered reflect physician written or verbal order.
• Charts are in order with all forms ready for the next day
• Tests are faxed to physicians as appropriate
• Collects copayments, deductibles and all hospital payments
• Enter all payments into the Emdeon system using the appropriate account number for each payment.
• Issues receipts for payments. All credit card receipts must have signature of the card holder
• Daily receipts are balanced and all transactions are closed out by the end of the shift
• All close out transactions should be printed with payment
• All Transaction are to be completed daily by the end of the shift and ready for courier pick up

• Utilizing RAS reports to facilitate patient movement
• Direct and Chemo folder is checked for advance registration.
• Compare E.R census for accuracy.
• Compare Patients waiting for a bed in ED/PACU/OBV/EOR etc for accuracy

• Highlight DOSA and Day Surgery 23 on O.R schedule for bed placement.
• Bed Control Advisory emailed at scheduled times
• Work with floors on obtaining discharge numbers
• Notifies Insurance Companies of admission or treatment  to secure payments
• Review Wellsoft and Teletracking for bed placement requests.
• Keep placing patients as discharges become available.
• Communicate movements with unit secretaries and Nurse Managers.
• Book beds with the help of the throughput coordinator
• Complete the admission in a timely matter
• Review Observation list to determine admission orders has been obtain
• Communicate any changes with Patient Access management Staff

• Consistently answers telephones in a professional and confidential manner by giving a greeting, department name and their name. Takes messages clearly and relays to proper persons.

• Working with clinical staff to facilitate patients care and payment

• Attends and participates in at least 75% of departmental staff meetings annually.
• Demonstrates knowledge of Department yearly Performance Improvement projects.
• Demonstrates team work ethic, assists coworkers to get the job done.
• Flexible to work additional shifts to assist the team.
• Willing to work in all areas of Patient Access
• Assists patient’s with applying / securing insurance coverage through the New York State Market Place. Charity Care Education is given to all patients who can’t obtain insurance.
• Demonstrates knowledge of Patient Access Emergency Management process, location of disaster box in ER Registration and what to do without being prompted.
• Performance results in excellent customer service skills by welcoming patients and families into the facility and directing them to the appropriate locations and to provide Customer Service through out there stay.
• Demonstrates knowledge of the OAS/Invasion, Sorian, E-Clinical,Well-Soft, Teletracking system.
• Demonstrates knowledge of downtime procedure in Patient Access areas.  Including but not limited to the Emergency Department. All staff needs to be education on putting patients back into the system.
• Has neat and appropriate attire follows departmental dress policy, badge is displayed appropriately.
• Has a positive attitude and respectful to all coworkers, management and ancillary staff

Minimum Qualifications:
To qualify you must have a High school diploma or equivalency.
Understanding of Medical Terminology.
Prior customer service experience.
Ability to learn quickly as technology and insurance requirements change.
Basic computer and keyboarding skills.
Ability to walk and stand in fast paced environment with frequent interruptions.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital-Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online

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View NYU Langone Hospital—Suffolk’s Equal Employment Opportunity (EEO) policy. Know Your Rights: Workplace discrimination is illegal.

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $44,908.50 – $44,908.50 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.