Concierge – Patient Experience & Culture – Full Time, Evenings

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women’s imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, go to NYU Langone Hospital—Suffolk , and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Concierge – Patient Experience & Culture – Full Time, Evenings (12:30 PM – 8:30 PM, Rotating Schedule/Alternating Weekends).

In this role, the successful candidate Under the supervision of the Manager of Volunteer Services and Patient Advocate, represents the Volunteer Services Department and Hospital as a greeter in a courteous, compassionate and professional manner adhering to procedures, guidelines and regulatory, i.e., HIPPA. Welcomes and assists visitors and families as they arrive utilizing the hospitals core values and customer service excellence standards. Responsibilities include, but not limited to, general clerical duties, greeting and obtaining patient information and verifying through the Hospitals internal computer system, scanning and performing temperature checks upon arrival, screening and answering phone calls in a professional manner, transferring calls appropriately/correctly and performs any other duties, as assigned. Demonstrates the ability to collaborate with hospital personnel.

Job Responsibilities:

1. Administrative support to the Director, Patient Experience and Culture

• Initiates, composes, transcribes and types detailed routine and non-routine correspondence such as letters.  Responds to requests for information and various reports. Proofreads and edits written materials. Distributes completed minutes to meeting participants according to time guidelines.
• Performs noncomplex arithmetic calculations when monitoring departmental budgets.
• Ability to demonstrate poise, tact, and diplomacy.
• Types confidential and sensitive reports. Prepares all contracts ensuring that information is updated, if necessary, such as address or rate change and mails out.
• Tracks finalized contracts and provides follow-up to obtain contracts not returned.
• Gather and summarize data for reports, finds solutions to various administrative problems.
• Schedules and maintains appointment calendar and organizes/prepares paperwork necessary for various meetings. Able to retrieve files as needed for research, follow up and meetings.
• Prepares and updates calendar for meetings on a daily basis.  Post monthly calendar of meetings. Books appropriate room and audio/visual needs.
• Maintains volunteer documentation/records; assists with coordinating assignments. 
• Utilizes knowledge of a variety of hospital policies and procedures, in order to carry out assigned administrative responsibilities.
• Works together as a team player within department and hospital as a whole to see that the needs of the staff are met.
• Receives and sorts mail on daily basis. Respond to routine inquires for information.
• Establishes work priorities and meets deadlines. Pre-book all regularly scheduled/on-going meetings to avoid overbooking.
• Prioritizes workflow to assure all projects and day to day functions are completed in a timely manner.  Performs other duties and assignments as delegated.
• Participates in performance improvement activities by attending monthly staff meetings to stay informed of the constantly changing health care arena.
• Demonstrates a willingness to share ideas to improve the quality of agency services.

1. Maintains contacts through telephone communication, electronic communication, meetings, and visitors

• Screens calls, relays messages and forwards to Director, Patient Experience and Culture.  In Director/Manager absence, offers assistance in handling the callers matter, if possible or routes to the appropriate area advisor.
• Receives and screens telephone calls and visitors, responds to requests, answers questions, takes complete and accurate messages.
• Responds to inquiries, researching and resolving issues and demonstrating an ability to deal with various members of all levels of the hospital staff.
• Maintains contacts with influential inside and outside personnel.
• Obtains and relays information by arranging meetings and conferences, setting up appointments.
• Relays highly sensitive and confidential information.
• Recommends appropriate changes in office procedures, filing and record keeping procedures in order to improve efficiency, productivity, and cost effectiveness.
• Operates standard office machines and equipment such as calculators, word processors, printers, and photocopiers.
• Purges file cabinets of unused or outdated files when necessary and prepares them for long-term storage.
• Assures and keeps filing and resource binders up-to-date in organize folders neatly and orderly.

Minimum Qualifications:
To qualify you must have a High school diploma or equivalency
Highly skilled level of written and verbal communication skills
Approximately three to five years progressively more responsible related work experience
Excellent computer skills. Proficient in; Microsoft Office, Excel, KRONOS, RAS Basic computer knowledge, word, excel, power point and analytical skills
Professional interpersonal skills
Ability to concentrate and pay close attention to detail for up to eighty percent of work time
Strong organizational skills with the ability to compose, type and proof materials, establish work priorities and meet deadlines in a fast paced environment.
Ability to continually demonstrate poise, tact, and diplomacy.
Ability to keep issues of Confidentiality
Ability to handle multiple tasks in a fast paced environment

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital-Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online

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View NYU Langone Hospital-Suffolk Equal Employment Opportunity (EEO) policyKnow Your Rights: Workplace discrimination is illegal

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $31,304.39 – $42,237.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.