Business Office Associate, Essex Crossing

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Business Office Associate, Essex Crossing.

In this role, the successful candidate Accurately review, obtain, and record all pertinent patient demographic, insurance, and financial information, and provide and explain necessary information to patients, to facilitate their safe, efficient, and sensitive entry to care, in compliance with applicable standards, while ensuring accurate and thorough data are available for subsequent use in each patient encounter.

Job Responsibilities:

• Obtains insurance clearance for treatments and procedures and records in appropriate system: completes insurance verification; obtains, verifies, or documents pre-authorizations; and identifies out of pocket liability.
• Associates Degree plus 3 years experiences in hospital admissions or medical records or patient accounts or in related field. Epic experience is a plus.
• To qualify you must have a High School Diploma and 3 years experience in patient accounts or related field or an equivalent combination of education and experience. Strong knowledge of Front-end hospital registration and/or practice operations is a must. Knowledge of insurance companies verification and benefit tools including web sites, etc. Ability to compose and edit logical, detailed, comprehensive and grammatically correct correspondence. Ability to effectively communicate with a wide variety of personnel including patients, families, physicians and staff. Knowledge of medical terminology. Experience and competency with varied computer hardware and software, including registration and billing systems, word processing, spreadsheet, database, scheduling, communications. Training on appropriate systems will be provided. Ability to handle matters of highly confidential and sensitive nature. Ability to recognize and identify problems, recognize implications and propose alternative solutions. Skill in prioritizing assignments to complete work in a timely manner. Skill in working independently and in following through on assignments with minimal direction.
• Performs other duties as assigned.
• Maintains a safe and orderly workplace, and works with leadership to ensure the consistent availability of appropriate resources and supplies.
• Demonstrates by performance and explanation understanding of department and hospital goals, vision, and mission. Demonstrates by performance an understanding of the ethical, regulatory, and accreditation environment affecting the Medical Center, and ensures compliance. Applies relevant policies and procedures of the Medical Center, and the division of Finance.
• Demonstrates by performance and explanation understanding of department and hospital goals, vision, and mission. Demonstrates by performance an understanding of the ethical, regulatory, and accreditation environment affecting the Medical Center, and ensures compliance. Applies relevant policies and procedures of the Medical Center, and the division of Finance.
• Works effectively and efficiently with all internal and external customers of department; is calm and empathetic when dealing with difficult or stressed customers. Provides efficient, effective, courteous, and empathic entry into care for the patient. Understands how to identify customer service issues, define common causes of customer dissatisfaction, respond to complaints, and refer complaints and questions appropriately for resolution. Assists with the investigation of issues and efforts to improve services
• Provides, explains, and processes all required forms, signatures, and information, ensuring patients receive all required information, and understand what they are signing. Documents any issues, appropriate statuses, and all attempts to complete the work, including reasons when work is not yet complete
• Uses specific interview techniques to carefully identify and document the diversity of the patients, including cultural, spiritual/religious, gender identity, mobility, language, communication, age-specific, family-specific, and any other concerns/needs.
• Proactively works with management to identify root causes and solutions when discrepancies in data or processes are found.
• Uses interviews, electronic records, and other sources to ensure current, accurate and complete demographic and financial data are in the patient record. Understands registration and financial terminology used in registration. Reviews data to identify incomplete, inconsistent, or inaccurate information. Understands when and how to update patient information and how the accuracy of data about the patient and related parties affects clinical, financial and administrative users of the data, including impacts on patient safety and Medical Center revenue.
• Verifies patient identity and resolves common issues with verification, documentation, or correction of patient identifiers.
• Collects and applies payments for self-pay, deductibles, copayments, and coinsurance into the appropriate system(s), and documents accounts as necessary.
• Creates estimated out of pocket liability forms when necessary and timely communicates liability with patient in an effective manner.

Minimum Qualifications:
To qualify you must have a To qualify you must have a High School Diploma and 3 years experience in patient accounts or related field or an equivalent combination of education and experience. Strong knowledge of Front-end hospital registration and/or practice operations is a must. Knowledge of insurance companies verification and benefit tools including web sites, etc. Ability to compose and edit logical, detailed, comprehensive and grammatically correct correspondence. Ability to effectively communicate with a wide variety of personnel including patients, families, physicians and staff. Knowledge of medical terminology. Experience and competency with varied computer hardware and software, including registration and billing systems, word processing, spreadsheet, database, scheduling, communications. Training on appropriate systems will be provided. Ability to handle matters of highly confidential and sensitive nature. Ability to recognize and identify problems, recognize implications and propose alternative solutions. Skill in prioritizing assignments to complete work in a timely manner. Skill in working independently and in following through on assignments with minimal direction.

Preferred Qualifications:
Associates Degree plus 3 years experiences in hospital admissions or medical records or patient accounts or in related field. Epic experience is a plus.
Qualified candidates must be able to effectively communicate with all levels of the organization.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $41,977.18 – $64,580.24 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here