Student Intern

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Student Intern.

In this role, the successful candidate Inpatient Revenue Cycle Operations Internship Program
The Inpatient Revenue Cycle Operations (RCO) Internship was established to attract students into the fields of healthcare finance and revenue cycle operations to further enhance their undergraduate and/or postgraduate education. Students gain a better appreciation for the pressures that affect decision making in todays healthcare environment and are able to identify additional skills they will need to better prepare them to enter the workforce.
Internship Purpose
The Inpatient RCO Internship focuses on developing the following skills:
Teamwork
Project Management
Time Management
Presenting
Revenue Cycle Operations
Analytics
Healthcare Billing
Internship Program
The internship program will provide an opportunity for the intern to rotate through all teams within the Inpatient RCO department, including Pre-registration, Insurance Verification, Pre-billing and Billing, Insurance and Government Follow-up, Joint Operating Committee, Reporting & Analytics, and the Customer Service Unit. The internship program’s content will be developed around departmental needs and the intern’s special interests and skills. A final project and presentation to Senior Management will be required as part of this program.

Job Responsibilities:

Account Services – Reviews patient folders, registration forms and charge documents to ensure that all information is complete and accurate. Enters, verifies and updates patient information (demographics, insurance benefits and charge data) obtained via face-to-face interviews or charge tickets into Epic system correctly. Attaches coverage records to ensure that claims are filed correctly. Responds to subsequent requests for billing related information such as DRG worksheets, medical records, assignments, etc. Provides thorough review of accounts to be reclassified to alternate carriers and accurate data entry of related benefit revisions 

Billing Services – Submits clear and accurate claims to third party carriers on a timely basis. Utilizes electronic follow-up system to perform billing activities. Confirms receipt of third party claims; re- bills claims as necessary. Monitors the status of patient admissions to ensure the earliest possible release of accounts ready for billing. Is cognizant of time limits currently in effect for all billing activities and monitors for compliance.

Account Review – Reviews Epic, trial balance, HTS, third party vouchers etc. to determine accounts requiring action. Verifies that the account has been properly billed; identifies that payment has been applied to the proper service date and reference number. Checks account with outstanding balances to determine whether account should be cancelled and re-billed, billed to secondary carrier/patient or refund prepared. Reviews charges/payment an transfers to another account or reference number if warranted. Identifies reason for denial or delay of payment; pursues payor/corrective action to resolve claim. 

Verifies existing charge codes and charges in system in order to issue a corrected bill. Resolves credit balances by reviewing accounts thoroughly; pursues refund or adjustment as appropriate. Accurately calculates patients payment responsibility upon admission, discharge, at point of service and/or after third party payment. Reviews high dollar and/or aged accounts in order to facilitate timely reimbursement from third parties. Clears accounts with small balances by sending final bill to the patient or initiates write-offs when situation warrants (e.g. contractual allowances, VIP, employees). 

Collection Activities – Follows up with patients and families to obtain additional insurance information or to arrange payment plan. Reviews high dollar and/or aged accounts in order to facilitate timely reimbursement from patients, governmental or third party carrier. Clears accounts with small balances by sending final bill to the patient or initiates write-offs when situation warrants (e.g. contractual allowance, VIP, employee). Determines when accounts should be transferred to inactive pre-legal status for collection activities. Demonstrates knowledge of Epic/Onbase system capabilities to investigate and resolves collection problems. Follow-up with governmental and third party carriers to obtain payment. 

Pre-Legal/Legal – Verifies payments that have been collected through other channels (e.g. collection agencies) and takes appropriate action. Works with collection agencies to resolve open issues regarding accounts. Reviews 

referrals to determine appropriate avenue for further collection. Reconciles vendor acknowledgements, status closed reports and remittances/invoices to ensure the integrity of inactive trial balances and related financial reports. Reviews and including affidavits, bankruptcy notices and estates. Assists outside counsel in court cases as directed. 

Customer Service – Greets patients/visitors promptly in a courteous and professional manner. Provides and solicits correct information to and from patients/visitors as needed or requested. Answers telephones and inquiries promptly and courteously. Directs telephone calls and visitors appropriately based on the nature of the inquiry. 

Resolves routine to complex problems to ensure complete account resolution. Resolves customer inquiries in a willing and thorough manner. 

Correspondence – Prepares correspondence which is clear, grammatically correct and meets content requirements. Sends out responses promptly. Routes complex correspondence to the Team Leader/Manager and attaches related records or information to the correspondence. 

Documents/Forms – Completes the information correctly and neatly (i.e., adjustments, refunds). Initiates documents/forms follow-up as needed in order to expedite or track its progress through the processing system. Secures accurate signatures and forwards documents/forms to the appropriate destination based on the pertinent Medical Center procedure

Recordkeeping/Filling – Records and calculates the information accurately according to departmental procedures. Records information on departmental or area records promptly in order to maintain them in an up-to-date manner. Analyzes and makes reasonable attempts to resolve discrepancies. Maintains records in an organized and up-to- date manner; establishes filing system which allows for the prompt retrieval of all information. Completes filing accurately and promptly. Maintains information required for audit of the department in accordance with Medical Center, Federal, State, and City Agencies regulations. Reviews and purges files as appropriate. Assures supporting documents (e.g. EOBs correspondences, signatures, etc.) are imaged or otherwised filed. 

Data Collection – Prepares the requested data thoroughly and accurately. Obtains information within established time frame. Utilizes appropriate sources and assembles data in accordance with instructions. Gathers correct and up-to-date information. Responds to audit requests within established guidelines. 

Judgment/Decision-Making. Demonstrates the ability to exercise good independent judgment based on the application of the appropriate policy or procedure. Obtains and analyzes all pertinent information available in order to make the most informed decision based on factual and objective data. Is able to foresee a potential problem situation, intervenes, if appropriate, or advises supervisory personnel of the situation. Advises appropriate personnel of issues requiring follow-up attention. Uses policy and procedure manuals, office procedure manuals and/or other reference materials as necessary to ensure accuracy and a proper course of action. Uses supplies efficiency in order to minimize waste of materials. Maintains an awareness of the cost impact of decisions and actions. 

Initiative – Makes appropriate suggestions which would enhance or benefit the area or department. Volunteers assistance and guidance to others, when needed. Demonstrates a flexible and cooperative response to departmental changes. Demonstrates an active interest in improving current level of skills and knowledge by pursuing higher education or attaining new skills. Maintains work area in a neat, organized and professional manner. Seeks additional assignments when work is complete. 

Planning and Time Utilization – Demonstrates the ability to recognize, establish, and attends to priorities promptly. Strives to make good use of time during the assigned shift through careful coordination of daily task. Demonstrates flexibility in adjusting to the fluctuating needs of the department and Medical Center. Coordinates own work to achieve an appropriate level of productivity, efficiency and quality services. Is able to organize time efficiently and completes work within established timeframes. 

Performs other duties as assigned.

Minimum Qualifications:
To qualify you must have a Enrollment in a Bachelor’s degree program in Finance, Accounting, Healthcare Administration, or a related field at an accredited college or university. Completed at least two years of undergraduate coursework towards the degree. Strong academic performance, with a minimum GPA of 3.0 on a 4.0 scale. Knowledge of basic financial principles and accounting practices. Effective communication skills, both written and verbal, for collaborating with team members and presenting findings. Ability to work independently and collaboratively in a fast-paced environment.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Health’s Equal Employment Opportunity (EEO) policy, Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $16.50 – $20.00 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here