Home/Job Search/Strategy Improvement Specialist - Patient Experience - Mineola

Strategy Improvement Specialist – Patient Experience – Mineola

Job ID: 1126060_RR00090126

Facility: NYU Langone Hospital–Long Island (WUH)

Position Type: Full-Time/Regular

Shift: 8:00 AM – 4:00 PM; Monday – Friday

Department: Administrative/Office Support, NYU Langone Hospital–Long Island (WUH)Patient Experience (W6476)

Two female research staff members work together in a laboratory setting.

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on  LinkedInGlassdoorIndeedFacebookTwitterYouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Strategy Improvement Specialist – Patient Experience – Mineola.

In this role, the successful Patient Experience Improvement Specialist will be responsible for ensuring staff is engaged in being a patient-centered organization and fosters a culture through patient, family and staff engagement. This person will support the NYULH vision and commitment to transform the patient and family experience and will collaborate with teams to drive the engagement of patients in key areas along their journey in the hospital or as an outpatient. The Specialist will work to understand the unique needs and perspectives of patients, families, and staff to effectively create and manage materials to increase patient and/or staff engagement including, but not limited to, patient scripts, non-clinical patient education materials, staff resources, etc. This person will provide innovative ideas and think outside the box for helping improve the Patient Experience.

Job Responsibilities:

    1. Serve as a Patient Experience subject matter expert in helping leaders and staff assess needs and opportunities, identify projects/initiatives to help support these opportunities, and assisting with sustainability’
    2. Collaborate closely with the Patient Experience Strategy Improvement Lead to research best practices and to develop innovative initiatives and process metrics to help improve Patient Experience outcomes
    3. Review and understand HCAHPS and other patient satisfaction results
    4. Assists with comment reviews and distribution
    5. Serve as project lead in the development, writing, reviewing, and production of communication materials, ensuring key milestones and deliverables are achieved within set timelines; brief PE leaders, committees, stakeholders on project progress at regular intervals.
    6. Develop and deliver of engagement strategies through concept, research, design, implementation, and data analysis.
    7. Cultivate relationships and collaborate with departments across the hospital (Nursing, MCIT, Communications, Printing/Design, etc.) to assess needs and effectively produce health-literate communication materials.
    8.  Engage cross-functional teams to understand and maintain a strong customer focus and commitment to patient needs and experience in information delivery and consumption to improve patient satisfaction.
    9. Design communication and engagement materials consistent with institutional branding and design guidelines, using industry-standard design tools, as needed.
    10.  Oversee the PE Community intranet site including developing, upgrading content, managing blog posts, and data collection; co-manage the Patient & Family Engagement Request Form on Sharepoint and analyze communication request trends.
    11. Prepare visually attractive, accurate, timely reports, and presentations utilizing appropriate software applications.
    12. Collaborates with the Communications team for patient and staff story ideas for the intranet to highlight the patient experience.
    13. Help with identifying educational and coaching needs; and supporting units/departments with identified educational/coaching needs.
    14. Participates in reward and recognition based on results
    15. Effectively communicates and develops a professional level of cooperation across the organization
    16. Aids in the development and achievement of department goals and objectives that are consistent with NYULH’s mission and vision.
    17. Demonstrates knowledge of the organization’s Service Standards and incorporates them into the performance of duties.

Performs other duties as assigned.

Minimum Qualifications:
To qualify you must have a Bachelor’s degree is required. Minimum of 3 years of experience in a healthcare setting. Knowledge of healthcare and customer service settings. Knowledge of HCAHPS and most possess analytical skills. Proficient writer and knowledge of health literacy. Knowledge of and experience with methods that engage users. Excellent verbal, written, interpersonal, client centered and relationship building skills. Understanding of health literacy principles. Strong design knowledge and experience with InDesign, Photoshop and Illustrator. Basic knowledge of HTML coding. Data visualization and/or experience with infographics preferred, but not required. Computer proficiency in Microsoft Windows, Microsoft Office, Internet, and database programs. Attention to detail, a high level of accuracy and pride in producing quality work.

Preferred Qualifications:
Masters degree is preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital-Long Island’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $77,258.68 – $106,932.80 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Related Job Listings

Other Jobs That May Interest You

About NYU Langone Health

Be Where Everyone Is Dedicated to Exceptional Care

NYU Langone is a world-class, patient-centered, integrated academic medical center with Magnet®-recognized status by the American Nurses Credentialing Center (ANCC). Our trifold mission to care, teach, and discover is achieved daily through NYU Langone’s diverse and inclusive culture devoted to excellence across the organization. Here, you can advance your career supported by exceptionally talented faculty and staff in an environment where everyone works together to deliver the best possible outcomes for our patients.

Five staff members of different ethnicities and genders stand together, smiling in an office.

Our Hiring Process

Joining Our Team

Get ready to start your career journey at NYU Langone, where cutting-edge research meets compassionate care, and discover how you can contribute to shaping the future of medicine.

Step 1

Apply Online

The NYU Langone hiring process begins with you applying through our online portal. Be sure to update and upload your resume. Shortly after you submit your application, you will receive an email confirmation. Ten days after applying you will receive a talent assessment to be completed.

Step 2

Schedule Interviews

If selected to continue the interview process, HR will reach out via phone or email first. Then, depending on your position, they will schedule an interview with unit managers or team members. You are encouraged to dress professionally for all interviews.

Step 3

Receive Offer

If you successfully complete the interview process and are identified as a finalist for the position, we will require that you complete a professional reference process. After evaluating the completed references, a decision will be made on who will receive a preliminary offer. If you receive a preliminary offer, HR will start the onboarding process with an agreed-upon tentative start date.

Step 4

Training & Orientation

You will be contacted by an onboarding specialist who will work with you on your pre-boarding requirements. Once fully cleared, we will ask you to complete compliance orientation regulatory training. On your first day, you will attend an online required orientation to acclimate to the health system and report to your new department based on instructions provided by your hiring manager.

Our Awards Reflect a Commitment to Excellence at Every Level

Best Hospitals Honor Roll 2024–2025. U.S. News & World Report
America’s Most Admired Workplaces. Newsweek Plant-A Insights Group 2025
America's Greatest Workplaces 2024. Newsweek Plant-A Insights Group
Magnet Recognized. American Nurses Credentialing Center
Business Group on Health. Best Employers: Excellence in Mental Health 2024
Business Group on Health. Best Employers: Excellence in Health & Well-being 2024
Forbes 2019-2024 America’s Best-In-State Employers Powered by Statista. All Time Champion
Ragan Workplace Wellness Awards Winner
America's Greatest Workplaces for Mental Wellbeing 2024. Newsweek Plant-A Insights Group
MHA Mental Health America. The Bell Seal for Workplace Mental Health. 2024 Platinum
Seramount part of EAB. 100 Best Company 2023
DiversityInc Top Ranked Regional Companies 2023
DiversityInc Top Ranked Hospitals and Health Systems 2023
American Society of Transplantation. AST Living Donor Circle of Excellence

Hear From Our Team

Top Ten Frequently Asked Questions

We offer different employment options to fit every schedule and talent area of interest. These options include full time, part time, per diem, internship, and temporary.
We are growing rapidly and are always looking for exceptional people to join our organization. New positions are posted to our careers site daily.
We update our job postings daily.
All applications should be submitted by clicking the “Apply for This Position” button on any job listing.
To search and apply for our available temporary opportunities, use the Job Search function, which is accessible on the home page and other careers site pages. NYU Langone has various temporary opportunities, including our In-House Temporary Staffing Program. The Program is designed to place highly skilled individuals in temporary assignments throughout NYU Langone to help our departments meet their commitment to quality patient care, research, and operations. These individuals are temporary employees within NYU Langone and adhere to all NYU Langone policies and guidelines.
Paid internship opportunities can be found on our careers site by searching via the Job Search function. Unpaid internships are organized by department. You can explore our departments at NYU Langone to find an internship opportunity that suits your educational endeavors. Additionally, please visit the internship page to learn more about our internship opportunities.

Yes, an email address is required to complete the online application. You must have an active email account, as you will receive email notifications once your application has been received.

In order for your resume to be submitted successfully, it should be in one of the following supported formats: .pdf, .txt, .rtf, .doc, .docx, or .html.

You will receive an email confirmation after you have completed the online application process. To ensure that the information you submitted was completed accurately, you are encouraged to log in to your account and review your information. You will also receive an email confirmation after successfully applying for a specific position. To check the status of your application, please click Check Application Status .

Current employees can check application status on the Steps for Success Career Portal .