Office Manager – NYU Langone Reproductive Specialists – Mineola

Job ID: 1140998_RR00102950

Facility: NYU Langone Hospital–Long Island (WUH)

Position Type: Full-Time/Regular

Shift: Day

Department: Administrative/Office Support, NYU Langone Hospital–Long Island (WUH)NYUL FGP Reproductive Spc (W8366)

Healthcare staff navigate the vibrant, bustling lobby of the Kimmel Pavilion at NYU Langone Health during a typical workday.

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on  LinkedInGlassdoorIndeedFacebookTwitterYouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Office Manager – NYU Langone Reproductive Specialists – Mineola.

In this role, the successful candidate The FGP Office Manager is responsible for overseeing the daily activities of practice operations including the hiring, onboarding and management of staff, handling patient interactions, and adherence to the policies and procedures of the Faculty Group Practice. The practice manager will be responsible for collaborating with physicians as well as FGP regional leadership to implement operational and business initiatives.

Job Responsibilities:

• Ensures enforcement and adherence to FGP policies are procedures
• Hires, onboards, trains and manages staff
• Oversees daily practice operations including reception/phones, staffing and provider schedules, and workflows
• Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices
• Monitors supply inventory and medical equipment maintenance
• Coordinates regular staff meetings and performance reviews
• Collaborates with Physicians to support efficient workflows and optimize patient access
• Communicates issues or roadblocks to the regional manager/operations leads
• Performs other duties as needed

Operations & Financial Management 
• Directs business and patient care functions of a Faculty Group Practice site (insert type of practice based on level of manager/role JD title).
• In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed.
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources, 
• Works with Director or Regional Director to develop staffing standards, ongoing trainings and performance and productivity metrics. 
• Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis. 
• Assists in implementation and oversight of key FGP operational initiatives including, but not limited to,  MIPS, CheckMate, Patient Secure and digital scheduling.
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end workqueues, waitlists, inbaskets, open encounters, and patient experience, etc.
• Identifies additional staff training requirements and coordinates as needed.
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians.
• Monitors revenue cycle outcomes relative to front-end processes including co- pay collection, insurance verification, authorization and referral management and front-end denials. 
• Participates in financial management including budget planning and business development activities.
• Oversees and manages any required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with FGP representatives to identify opportunities to improve front-end processes.
• Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans.
• Manages equipment including asset acquisition, maintenance, end of useful life planning and proposals for new/replacement items.
• Serves as liaison with other NYULH Department Representatives.
• Performs other duties and projects as necessary.

Clinical Management 
• Oversees the coordination, integration, communication, implementation and performance evaluation of practice and clinical operations, and policies and procedures. Identifies areas for improvement and develops detailed action plans as necessary. 
• Optimizes patient flow and patient access.
• Supports key initiatives related to MIPS, gaps in care and other clinical quality programs
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with FGP Clinical Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Partners with Nurse Manager to ensure AAAASF annual accreditation is met where applicable.
• Supports FGP Clinical Quality Management by maintaining appropriate documentation of practice licensures. 
• Works with FGP Clinical leadership to ensure all requirements are met for accreditations and certifications. 
• Works with FGP clinical leadership to ensure competency validation, counseling and evaluation of licensed staff members are provided by licensed clinicians.

Patient Experience & Access
•  Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. 
•   Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
•   Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
•    Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.  
•    Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
•    Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
•    Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
•    Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Staff Engagement
• Mentor’s leaders, managers, staff, and actively promotes the development of operational/financial performance improvement skills across teams.
• Completes staff competency assessments and performance evaluations providing feedback, identifying training needs, and pathways for employee continued career success.
• Conducts routine staff meetings and huddles to promote staff communication and feedback.   
• Supports employee participation in FGP corporate meetings/webexes to stay aligned with larger network updates and training as appropriate.    
• Establishes employee engagement committees to promote employee participation in key initiatives.
• Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model.
• Promotes employee engagement activities within the practice, engaging  feedback from support staff and leaders internally.

Minimum Qualifications:
To qualify you must have a A Bachelor’s Degree (Master’s preferred) with a minimum of 3-5 years of relevant work experience or equivalent combination or training and relevant work experience required. Ability to work in a fast paced multi-physician practice environment. Good communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Progressive leadership; demonstrated in a leadership position or demonstrates the potential for leadership competency; demonstrates ability to develop, guide, motivate, nurture, and coach others.

Preferred Qualifications:
None.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital-Long Island’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,072.96 – $76,776.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

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About NYU Langone Health

Be Where Everyone Is Dedicated to Exceptional Care

NYU Langone is a world-class, patient-centered, integrated academic medical center with Magnet®-recognized status by the American Nurses Credentialing Center (ANCC). Our trifold mission to care, teach, and discover is achieved daily through NYU Langone’s diverse and inclusive culture devoted to excellence across the organization. Here, you can advance your career supported by exceptionally talented faculty and staff in an environment where everyone works together to deliver the best possible outcomes for our patients.

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Our Hiring Process

Joining Our Team

Get ready to start your career journey at NYU Langone, where cutting-edge research meets compassionate care, and discover how you can contribute to shaping the future of medicine.

Step 1

Apply Online

The NYU Langone hiring process begins with you applying through our online portal. Be sure to update and upload your resume. Shortly after you submit your application, you will receive an email confirmation. Ten days after applying you will receive a talent assessment to be completed.

Step 2

Schedule Interviews

If selected to continue the interview process, HR will reach out via phone or email first. Then, depending on your position, they will schedule an interview with unit managers or team members. You are encouraged to dress professionally for all interviews.

Step 3

Receive Offer

If you successfully complete the interview process and are identified as a finalist for the position, we will require that you complete a professional reference process. After evaluating the completed references, a decision will be made on who will receive a preliminary offer. If you receive a preliminary offer, HR will start the onboarding process with an agreed-upon tentative start date.

Step 4

Training & Orientation

You will be contacted by an onboarding specialist who will work with you on your pre-boarding requirements. Once fully cleared, we will ask you to complete compliance orientation regulatory training. On your first day, you will attend an online required orientation to acclimate to the health system and report to your new department based on instructions provided by your hiring manager.

Our Awards Reflect a Commitment to Excellence at Every Level

Best Hospitals Honor Roll 2024–2025. U.S. News & World Report
America’s Most Admired Workplaces. Newsweek Plant-A Insights Group 2025
America's Greatest Workplaces 2024. Newsweek Plant-A Insights Group
Magnet Recognized. American Nurses Credentialing Center
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Business Group on Health. Best Employers: Excellence in Health & Well-being 2024
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American Society of Transplantation. AST Living Donor Circle of Excellence

Hear From Our Team

Frequently Asked Questions

We offer different employment options to fit every schedule and talent area of interest. These options include full time, part time, per diem, internship, and temporary.
We are growing rapidly and are always looking for exceptional people to join our organization. New positions are posted to our careers site daily.
We update our job postings daily.
All applications should be submitted by clicking the “Apply for This Position” button on any job listing.
To search and apply for our available temporary opportunities, use the Job Search function, which is accessible on the home page and other careers site pages. NYU Langone has various temporary opportunities, including our In-House Temporary Staffing Program. The Program is designed to place highly skilled individuals in temporary assignments throughout NYU Langone to help our departments meet their commitment to quality patient care, research, and operations. These individuals are temporary employees within NYU Langone and adhere to all NYU Langone policies and guidelines.
Paid internship opportunities can be found on our careers site by searching via the Job Search function. Unpaid internships are organized by department. You can explore our departments at NYU Langone to find an internship opportunity that suits your educational endeavors. Additionally, please visit the internship page to learn more about our internship opportunities.

Yes, an email address is required to complete the online application. You must have an active email account, as you will receive email notifications once your application has been received.

In order for your resume to be submitted successfully, it should be in one of the following supported formats: .pdf, .txt, .rtf, .doc, .docx, or .html.

You will receive an email confirmation after you have completed the online application process. To ensure that the information you submitted was completed accurately, you are encouraged to log in to your account and review your information. You will also receive an email confirmation after successfully applying for a specific position. To check the status of your application, please click Check Application Status .

Current employees can check application status on the Steps for Success Career Portal .