Program Manager, Nursing Operations (3 yrs plus relevant clinical,operations, project mgement experience required)

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Program Manager, Nursing Operations (3 yrs relevant clinical NURSING experience required).

In this role, the successful candidate Facilitates the provision of patient care services; coordinates nursing resources; supports, guides and serves as clinical
consultant to local nursing leadership and staff; represents the hospital to the patients, families and external agencies as
required; serves as a liaison between nursing staff, hospital administration, and other departments and disciplines
regarding patient care and operations.

Job Responsibilities:

Lead Responsibilities:

• Serves as primary representative for the Nursing Administrator Team at Nursing Leadership meetings, hospital-wide committees and other leadership meetings or activities.
• Conducts surveillance to identify opportunities for improving the efficiency of existing processes, policies, and workflows within the Department of Nursing.
• Designs and implements targeted solutions for interdisciplinary and interdepartmental issues impacting the provision of patient care services.  Provides targeted support and assists with the implementation of new workflows in collaboration nursing leadership.
• Collaborates with Nursing Leadership and Regulatory Affairs Leadership to develop and improve departmental, interdisciplinary, and service structure standards.
• Serves as primary liaison between the Nursing Administrator Team and external departments (MCIT, RED+F, Emergency Management & Enterprise Resilience, Building Services, Campus Security, Comprehensive Transfer Center, Nursing Education, and others).  
• Directs and coordinates responses to clinical/operational barriers identified by the Nurse Administrator team.
• Conducts informal & formal evaluation of responses to operational incidents, and identifies potential learning opportunities that may arise from these incidents or situations.
• Oversees onboarding, orientation and training for new members of the Nurse Administrator team. 

Job Responsibilities:

• Supports an environment of patient safety and a just culture.
• Coordinates, facilitates and prioritizes hospital-wide patient care services during the duration of the shift, using appropriate resources to problem solving.
• Communicates patient care and family needs to other Departments, facilitating immediate solution and providing sufficient communication for follow-through.
• Coordinates and facilitates patient flow based on special patient needs, acuity and staffing patterns.
• Provides guidance to unit and service leadership in effective utilization of resources to meet patient care needs.
• Coordinates scheduling and general assignments of nursing staff to optimally support patient care. 
• Exercises fair and effective labor relations, and timely intervention in conflict situations.
• Demonstrates functional knowledge of union contract and Hospital policies that apply directly to working conditions of employees and management.
• Represents the hospital on first-line response basis for patient, family, regulatory agencies, including provision of administrative authorization when indicated.
• Participates in the implementation of the Nursing Strategic Plan.
• Responds in emergency situations by supporting and utilizing professional sources.
• Initiates emergency management response program to internal and external disasters, and participates in the evaluation of responses.
• Serves as a liaison between the leadership on premises and the administrator-on-call, Office of Public Affairs, Chief Medical Officer and others during hours that hospital administration is not present.
• Provides guidance to the administrator-on-call in problem solving and facilitating patient services during their working hours.
• Participates in interviewing panels for various levels of leadership as requested, and provides recommendations to the decision-maker.
• Demonstrates safe, effective and proficient direct patient care when opportunities arise.
• Articulates and demonstrates expert nursing process when providing support and guidance to staff.
• Supports emergency situations by facilitating rapid response, coordinating personnel, follow-through on communication with family members, other disciplines and administration.

Minimum Qualifications:
To qualify you must have a Current Registered Professional Nurse in New York. Baccalaureate degree in Nursing required, At least three years of clinical practice; ability to apply nursing process toward achievement of specific outcomes in an organized fashion which addresses patient/family satisfaction and quality indicators. Certification in relevant practice area required..

Required Licenses: Registered Nurse License-NYS

Preferred Qualifications:
Master’s in Nursing or health-related degree preferred. Certification in Nursing Administration and/or clinical specialty preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $118,613.99 – $192,938.05 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here