Quality Assurance Manager – Clinical Pathology

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Quality Assurance Manager.

The Quality Assurance Manager oversees and maintains responsibility for developing, implementing, and maintaining Quality Assurance for Clinical Laboratory. Oversees regulatory compliance for Clinical Laboratories at NYU Langone Health. Responsible for establishing a process to routinely monitor compliance with all regulatory agencies including CAP, DOH, OSHA, EPA, FDNY, and Joint Commission through assessments and audits. Responsible for ensuring all deficiencies have the appropriate plan of correction implemented and sustained. Responsible for the Laboratory Safety Program and ensuring all labs are enrolled with the appropriate Proficiency Testing Programs. Works with staff managers and pathologists to maintain inspection ready laboratories and ensure ongoing regulatory compliance. System wide campus coordination required.

Job Responsibilities:

• Laboratory Safety: Demonstrates knowledge of safety within the Pathology laboratories including biological, chemical, and waste management. In conjunction with the Administrative Director and Laboratory director implements, evaluates and audits the laboratory safety program as it pertains to procedures, policies, and training. (Included but not limited to: biosafety, chemical safety, fire safety, infection control, etc)
• Identifies practices that require standardization throughout the department and refers improvement project proposals to the director for evaluation.
• Quality Systems: Cross campus coordination of quality systems. Ensures consistency of pathology quality system practices in all areas. Works with managers, pathologists and staff (through evaluation and project management) to improve daily operations as they relate to compliance and quality.
• Reports to Director of Quality & Regulatory for Clinical and Anatomic Pathology. Works in conjunction with other site QA Managers, and Quality Improvement manager to oversee quality assurance within the laboratories system-wide.
• Non Conformances: Tracks non-conformance and its possible consequences. Works with managers and supervisory staff to develop and implement guidelines and improvement plans for improving processes and workflow if the department to ensure patient safety and quality of services are provided. Implements mechanism to ensure sustained improvement is occurring. Audits those tools periodically and works with managers and supervisory staff to redefine solutions if necessary. Reports findings to laboratory administration.
• Events: Monitors occurrence/incident reports and reports its findings to laboratory administration. Coordinates program to utilize these occurrence and incident reports to audit the department to find deviations, procedural drifts and non-conformance to policies.
• Develops, maintains, and implements QA orientation program for pathologists.
• Procedure Development: Maintains contact with agencies and tracks laws and regulations that may affect the departments policies. Develops and implements policies and procedures, with ongoing development/modification as needed as related to regulatory compliance, laboratory safety, and quality. Maintains relevant records consistent with regulatory standards.
• Data: Oversees data compilation for the department as it relates to quality assurance. Compiles and interprets data and identifies pertinent trends that need to be evaluated and improved. Identifies data to present during QA review. Reviews discrepancies with the laboratory director.
• Proficiency Testing: Oversees proficiency testing performance, result review, and follow up action if necessary
• Quality Management: Facilitates the preparation of formal corrective and preventive action initiatives including documentation for Root Cause Analysis (RCA), Failure Effect Mode Analysis (FEMA), and any resulting Performance Improvement Plans (PIP). Responsible for ensuring that all necessary changes have been put into place and have been measured for sustained compliance/success. Responsible to report status of projects at QA meetings.
• Tracks all employee injuries and reports in monthly QA meetings. Initiates improvement plans and indicated. Responsible for working with laboratory managers to ensure compliance and maintain the chemical hygiene plan. In conjunction with the Quality and Regulatory Director and Laboratory director implements, evaluates and audits the laboratory safety program as it pertains to procedures, policies, and training. (Included but not limited to: biosafety, chemical safety, fire safety, infection control, etc)
• Laboratory Safety: Demonstrates knowledge of safety within the Pathology laboratories including biological, chemical, and waste management. Ensures laboratories are in compliance with regulatory, department, and hospital standards.

Minimum Qualifications:

• NYSDOH certified clinical lab technologist
• 7-10 years experience working in clinical pathology
• Excellent computer Microsoft Office, Word, Excel, Powerpoint and project presentation skills
• Working knowledge of improvement methodology

Preferred Qualifications:
Master s Degree, CPHQ/CPPS Lean Six Sigma certification

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $125,000 – $150,000 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here