Assistant Director, Operations and Analytics

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health’s anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Assistant Director, Operations and Analytics.

The Assistant Director of Operations and Analytics will lead project design, analysis, and implementation to advance the goals of NYU Langone Hospital-Brooklyn (NYUL-B). Reporting to the Assistant Vice President of Hospital Operations and Analytics, they will customize project approach, opportunity identification, and solutions implementation to fit the operational and strategic issues at hand. This role is pivotal in keeping our operations agile at every level of the organization and provides an opportunity to work in a dynamic and fast-changing environment. The Assistant Director will also be responsible for day-to-day operations of Equipment Logistics. Responsibilities include, but are not limited to: 

-Implementing process improvements and standardization 
-Improving patient care delivery
-Aligning fixed and variable cost to demand/revenue
-Generating net new revenue (as appropriate)
-Managing strategic areas in support of VPs of Operations
-Contributing to the development, implementation and success of hospital-wide operational projects and initiatives
-Managing local data reporting of both internal and external metrics

Job Responsibilities:

OPERATIONS AND ANALYTICS:

• Oversee and facilitate process improvement across hospital-wide value streams through the application of process improvement, quality tools, and methodologies from project identification, to completion and through sustainability 
• Appropriately plan and scope projects, using quantitative and qualitative analysis skills 
• Perform quantitative analyses, including staffing modelling and budgetary analysis, demonstrating the ability to extract, validate, and critically think through data analysis for operational, financial, or market implications 
• Performs qualitative analyses including key stakeholder interviews, observations, and gathering of relevant regulatory impacts 
• Develops applicable process and outcome metrics to measure project success 
• Employs independent judgment and industry experience in evaluating options and approaches to analyses, project management, process improvement and/or implementation 
• Synthesizes complex information in high-quality deliverables for recommendations to key stakeholders and presentation to senior leadership 
• Facilitate project team meetings to drive key decisions and completion of tactical next steps to ensure project execution, maintains project plan to reflect current progress 
• Standardize, review, and update budgets for key areas in partnership with the operations VP
• Escalate operational risks as identified to hospital leadership 
• Identify and resolve inefficiencies within operations portfolio 
• Anticipate project needs and able to balance competing priorities across multiple workflows
• Serve as a trusted resource and an agent of diplomacy for portfolio department leadership, bringing issues to resolution and escalates concerns to the project sponsor and key stakeholders
• Relates to all levels of the organization and uses formal and informal networks to accelerate change and maximize impact 
• Effectively communicate concepts and methodologies for purposes of understanding and replication for future projects
• Train and develop organizational leadership and staff in process improvement methodologies to improve quality, increase profitability, build capacity and improve patient experience 
• Supervise and train Analysts and Project Managers on tasks necessary for successful project support, including analysis, and presentation and communication skills
• Collaborate with hospital leadership, as well as human resources, finance, MCIT, project management and analytics, quality and safety, and patient experience on projects related to operations throughout the health system. 
• Design and execute interdisciplinary projects to achieve institutional goals
• Work with clinical and operational leaders to identify and implement strategies to improve patient throughput with measurable outcomes
• Develop slide decks to be used in critical meetings either within the institution or with outside groups that encompass key elements of success related to quality, efficiency, financial performance, expanded clinical program, research access, etc. 
• Develop dashboards to inform decision-making related to operational, clinical, patient experience, and financial processes
• Serve as local expert in available data resources for and train in appropriate use

EQUIPMENT LOGISTICS: 

• Provide operational oversight and serve as the liaison between leadership and clinical engineering management, providing project oversight, resource coordination, and day-to-day operational support to ensure alignment with strategic goals and seamless departmental execution
• Establish goals, objectives, standard operating procedures, and guidelines to meet the needs of the hospital relative to equipment inventory and logistics and facilitate ongoing interdisciplinary communication and teamwork to attain goals and objectives.
• Interact with all constituents to continually assess and evaluate equipment needs and to determine and implement strategy, plans and opportunities for improvement.
• Ensure standardized and efficient equipment flow through the hospital including assessing and ensuring appropriate inventory, equity and transparency between units and services, regular assessment of regulatory compliance, and movement of equipment between units, services, and clinical engineering.
• Review, revise, and/or develop departmental policies and procedures, communicate policy or procedural changes to staff and other health system personnel as required, and ensure compliance with established policies, procedures and standards.
• Establish process and outcome measures for equipment logistics, including targets, and monitors performance and identifies and implements corrective actions when indicated.
• Member of the system Medical Equipment Recall Committee, Bed Committee, and Medical Equipment Replacement Planning Committee 
• Performs other duties as assigned

Minimum Qualifications:
To qualify you must have a Masters degree in healthcare, business administration, or a related field. 6+ years of progressive experience in an operational or strategic planning role. Exceptional detail orientation and organization skills. Written and oral communication skills applicable to a wide variety of audiences. Experience with process improvement methodologies such as Lean and Six Sigma. Knowledge of project and change management tools, methods, and best practices. Experience with collecting, analyzing, and modeling data with ability to articulate findings. Experience with managing analysts and project managers. Proficiency in Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications:
Preferred candidates will also be facile in Tableau, Visio, Access, and Decision Support reporting programs. Preferred candidates will also have strong problem-solving and critical thinking skills. Ability to approach new problems and develop a systematic, comprehensive solution. Works well with others but also able to work independently as needed. Ability to manage change and ambiguity in a fast-paced environment.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $79,698.01 – $137,479.45 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here