Strategy Improvement Specialist – Patient Experience and Culture – Per Diem

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women’s imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.

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Position Summary:
We have an exciting opportunity to join our team as a Strategy Improvement Specialist – Patient Experience and Culture – Per Diem- Flexible hours within 8:00AM – 4:00PM; 15 hours per week; no weekends.

In this role, the successful candidate The Strategy Improvement Specialist will be responsible for ensuring staff is engaged in being a patient-centered organization and fosters a culture through patient, family and staff engagement. This person will support the NYULH- Suffolk vision and commitment to transform the patient and family experience and will collaborate with teams to drive the engagement of patients in key areas along their journey in the hospital or as an outpatient. The Specialist will work to understand the unique needs and perspectives of patients, families, and staff to effectively create and manage materials to increase patient and/or staff engagement including, but not limited to, patient scripts, non-clinical patient education materials, staff resources, etc. This person will provide innovative ideas and think outside the box for helping improve the Patient Experience.

Job Responsibilities:

1. Serve as a Patient Experience subject matter expert in helping leaders and staff assess needs and opportunities, identify projects/initiatives to help support these opportunities, and assisting with sustainability’.
2. Collaborate closely with the Director of Patient Experience and Culture to research best practices and to develop innovative initiatives and process metrics to help improve Patient Experience outcomes.
3. Review and understand HCAHPS and other patient satisfaction results.
4. Assists with comment reviews and distribution.
5. Serve as project lead in the development, writing, reviewing, and production of communication materials, ensuring key milestones and deliverables are achieved within set timelines; brief Patient Experience leaders, committees, stakeholders on project progress at regular intervals.
6. Develop and deliver of engagement strategies through concept, research, design, implementation, and data analysis.
7. Cultivate relationships and collaborate with departments across the hospital (Nursing, IT, Communications, Printing/Design, etc.) to assess needs and effectively produce health-literate communication materials.
8. Engage cross-functional teams to understand and maintain a strong customer focus and commitment to patient needs and experience in information delivery and consumption to improve patient satisfaction.
9. Design communication and engagement materials consistent with institutional branding and design guidelines, using industry-standard design tools, as needed.
10. Prepare visually attractive, accurate, timely reports, and presentations utilizing appropriate software applications. 
11. Help with identifying educational and coaching needs; and supporting units/departments with identified educational/coaching needs.
12. Participates in reward and recognition based on results. 
13. Effectively communicates and develops a professional level of cooperation across the organization. 
14. Aids in the development and achievement of department goals and objectives that are consistent with Long Island Community Hospitals mission and vision.
15. Demonstrates knowledge of the organization’s Service Standards and incorporates them into the performance of duties. 
16. Performs other duties as assigned.

Minimum Qualifications:
To qualify you must have a Bachelors degree is required. Minimum of 3 years of experience in a healthcare setting. Knowledge of healthcare and customer service settings. Knowledge of HCAHPS and most possess analytical skills. Proficient writer and knowledge of health literacy. Knowledge of and experience with methods that engage users. Excellent verbal, written, interpersonal, client centered and relationship building skills. Understanding of health literacy principles. Strong design knowledge and experience with InDesign, Photoshop and Illustrator. Basic knowledge of HTML coding. Data visualization and/or experience with infographics preferred, but not required. Computer proficiency in Microsoft Windows, Microsoft Office, Internet, and database programs. Attention to detail, a high level of accuracy and pride in producing quality work.

NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $41.20 – $41.20 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.