Manager, Regional Ambulatory Practices – Riverhead

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Manager, Regional Ambulatory Practices – Riverhead.

In this role, the successful candidate will manage and advise on all day to day operations of their assigned ambulatory sites. In this role, the successful candidate will collaborate with the Assistant Director and other administrative directors on the planning, development, and direction of initiatives to improve patient care. The Regional Manager will also be responsible for transitioning new Physicians into the appropriate ambulatory site, collaborate on the planning and development of initiatives to improve revenue cycle processes, and partner with the Director on productivity management of assigned ambulatory sites including facilitating the achievement of RVU targets and participation in business development.

Job Responsibilities:

Operations & Financial Management 
• Manage and advise on all day- to- day activities of assigned multi-specialty NYU ambulatory sites.
• Ensure that NYU Ambulatory Policy and Procedures are being enforced in the assigned sites.
• Partner with the Assistant Director, Ambulatory Practices on the planning, development, and direction of initiatives to improve patient care.
• Collaborate with Administrative Directors and/or Office Managers to ensure the safety and comfort of patients and employees, including the development of emergency action plans.
• Manage and improve the business functions of the assigned ambulatory sites.
• Collaborate on the planning and development of initiatives to improve revenue cycle processes.
• Partner with Director, Ambulatory Transitions to transition new Physicians into the appropriate ambulatory site.
• Organize physician and staff meetings to ensure information is disseminated in a timely manner and education is provided as needed.
• Establish reward and recognition programs to ensure remote sites stay connected to NYU.
• Coordinate with FGP clinical team to address issues related to accreditation, certification, and clinical quality.
• Serves as an EPIC Super User and facilitates workflow enhancements by leveraging EPIC resources.
• Monitors customer service metrics including Press Ganey to continuously improve the patient experience.
• Proactively address staffing concerns and plans for volume changes and staffing coverage.
• Assesses equipment requests, maintenance contracts, and coordinates responses to facility issues.
• Foster relationships across the network to create awareness of system resources throughout the continuum of care.  
• Partner with the Director on productivity management of assigned ambulatory sites including facilitating the achievement of RVU targets and participation in business development.  
• In conjunction with the Assistant Director, Ambulatory Practices and Faculty Group Practice leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals and changing direction as needed.
• Review billing and revenue cycle activities at the assigned ambulatory sites.
• Meet regularly with Assistant Director, Ambulatory Operations and Faculty Group Practice leadership to report operating issues that may impact financial results.

Patient Experience & Access

•  Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. 
•   Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
•   Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
•    Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.  
•    Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
•    Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
•    Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
•    Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:
To qualify you must have a A Bachelor’s Degree (Masters degree preferred) with a minimum of 4-7 years of relevant work experience or equivalent combination or training and relevant work experience, preferably in a large multi-specialty group practice or academic medical center is required. Successful track record in leadership and staff management. Strong understanding of the theories, principles and processes of physician office and revenue cycle management. Demonstrated success in working with physicians. Experience with IT systems used in medical management. Knowledge of applicable data privacy practices and laws. Good written and oral communication skills. Good interpersonal skills. Ability to present ideas in user-friendly language. Highly self motivated and directed.
Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $80,349.03 – $109,706.69 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here