Senior Manager, Procedure Scheduling (FGP), Manhattan

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Senior Manager, Procedure Scheduling.

In this role, the successful candidate is responsible for overseeing one or more teams of schedulers, and for leading projects related to procedure and case scheduling across designated specialties, or ambulatory settings. This role is accountable for ensuring scheduling workflows are efficient, accurate, and align with Faculty Group Practice (FGP) objectives. The Senior Manager-FGP Procedure Scheduling reports to the Senior Director, FGP Ambulatory Operations.
The Senior Manager ensures patient access to care through timely scheduling, promotes excellent customer service with patients, and internal stakeholders. The Senior Manager-FGP Procedure Scheduling is responsible for managing teams responsible for procedure scheduling, evaluating and expanding scope as necessary, and ensuring that all patients are scheduled appropriately and within the expected timeframe. The Senior Manager works closely with the FGP Patient Access Center management team and individual physician office practices to identify the right resources, centralize workflows, and serves as an operational leader and subject matter expert in scheduling and optimization. In partnership with clinical, administrative, and operational stakeholders, this individual drives procedure scheduling performance, reduces workflow inefficiencies, and promotes consistent execution of scheduling activities across the organization.
This individual works collaboratively with the Faculty Group Practice, and all stakeholders to improve performance, optimize resources, and support consistent scheduling operations.

Job Responsibilities:

• Develops relationships and works in partnership with key FGP stakeholders to standardize FGP procedure scheduling by specialty, location or other. Key relationships include FGP operations, patient access centers, CBO, peri-op, physician and administrative leaders of specific specialties. 
• Manages institutional procedure scheduling initiatives from a quality, training, and staffing perspective. New projects to standardize procedure scheduling are expected and would be the responsibility of the Senior Manager.
• Manages and reviews the teams workload, productivity, timeliness of outreach to patients who need procedures and provides feedback to physician lead when changes to the physician workflow are required.
• Ensures workflows, for example, adding on urgent cases, reflect input from physician lead(s) and peri-op. Identifies improvements that can be made to workflows, as well as operational inefficiencies; recommends solutions, and may lead implementation.
• Tracks all relevant metrics to see that procedures/cases are scheduled timely in Epic, in accordance with departmental requirements, provider availability, and resource capacity. 
• Works to prevent and reduce patient cancellations by making sure pre-procedure workflows are in place, including timely insurance authorization, med clearance, and other as defined.
• Collaborates with the FGP, physician practices, patient access centers, procedural areas, CBO, and MCIT to align scheduling processes and operational needs. 
• Monitors and manages productivity data, call volume and handling data, service level performance and other key call queue and performance measures, to plan and manage staffing needs.
• Supervises staff, including hiring, onboarding, training, coaching, and performance management. Makes sure the team is educated and trained on specialties and procedures expected to schedule. Creates training materials as needed.
• Supports optimization of provider templates, ensuring procedural space is used efficiently. 
• Ensures compliance with organizational policies, scheduling protocols, and documentation standards. 
• Oversees and manages procedure scheduling teams ensuring that procedures are scheduled efficiently, and that our patients receive the best patient experience and timely access to care.
• Performs other duties as assigned.

Minimum Qualifications:
To qualify you must have a Bachelor’s degree plus 7 years minimum experience, or an equivalent combination of education and experience in health care operations. Must have the ability to manage and grow a team to support the organization’s goal of improving patient access. Excellent interpersonal, analytical and problem-solving skills. Strong customer service orientation, written and verbal communication skills. Needs to be able to see the bigger picture and come up with recommendations and plans for accomplishing goals.

Preferred Qualifications:
Experience scheduling surgeries and cases in Epic. General knowledge of insurance coverage, and authorization workflows. Supervision experience preferred of 10+ people. 

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $101,493.51 – $175,076.17 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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