Adult Medicine Patient Services Associate – Brooklyn

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation’s largest dental residency program, and New York State’s largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Adult Medicine Patient Services Associate – Brooklyn.

In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other general areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. They maintain the security and confidentiality of patient information at all times.

Job Responsibilities:

The Patient Service Associate (PSA) serves as an important member of the healthcare team and is often the first point of contact for patients. The PSA provides exceptional customer service while supporting the efficient operation of the practice. Responsibilities include patient registration, appointment scheduling, insurance verification, telephone communication, check-in/check-out, and coordination of patient needs.

The PSA is expected to demonstrate professionalism, compassion, cultural sensitivity, confidentiality, and a commitment to providing a positive patient experience.

Essential Duties and Responsibilities

• Greet patients, visitors, and staff in a courteous, welcoming, and professional manner.
• Register new and established patients accurately and ensure demographic and insurance information is current.
• Schedule, reschedule, and cancel patient appointments according to department guidelines.
• Verify insurance eligibility and obtain required patient information and documentation.
• Collect copayments, balances, and other applicable patient payments in accordance with organizational policies.
• Check patients in and out efficiently and accurately.
• Answer telephone calls promptly and professionally and direct calls to the appropriate staff member or department.
• Respond to patient questions and concerns and escalate issues appropriately when necessary.
• Maintain accurate patient records and protect patient confidentiality in accordance with HIPAA and organizational policies.
• Obtain and maintain required referrals, authorizations, and other documentation as applicable.
• Communicate effectively with physicians, nurses, medical assistants, and other members of the healthcare team.
• Assist with maintaining an organized and efficient front-desk environment.
• Support department workflow and assist team members during periods of high patient volume.
• Provide patients with information regarding services, appointments, policies, and available resources.
• Demonstrate sensitivity to the diverse cultural, social, and healthcare needs of patients and families.
• Follow all organizational policies, procedures, safety standards, and regulatory requirements.
• Participate in staff meetings, training, quality improvement activities, and other departmental initiatives.
• Demonstrate reliability, punctuality, accountability, and professionalism.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.
• Additional healthcare, medical office, or customer service training preferred.

Experience

• Previous experience in a healthcare, medical office, customer service, or administrative setting preferred.
• Experience with electronic health records and/or practice management systems preferred.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities in a fast-paced healthcare environment.
• Ability to work effectively as part of a team.
• Ability to interact respectfully with patients, families, providers, and coworkers.
• Basic computer skills and ability to learn electronic health record and scheduling systems.
• Ability to remain calm, professional, and courteous when handling challenging situations.
• Commitment to providing equitable, patient-centered, culturally responsive care.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer and telephone for extended periods.
• Ability to communicate effectively with patients and staff.
• Ability to occasionally lift or move office supplies and materials as required.

Performance Expectations

The Patient Service Associate is expected to consistently demonstrate:

• Patient-centered service
• Professionalism and accountability
• Accuracy and attention to detail
• Effective communication
• Teamwork and collaboration
• Respect for diversity and inclusion
• Commitment to quality and continuous improvement
• Confidentiality and compliance with organizational policies

Minimum Qualifications:
To qualify you must have a HS Diploma Required
2+ years relevant experience.
Strong customer service and communication skills.
Proficient in MS Excel, Word, and Outlook.
Familiarity or prior experience with office setting
Prior customer service experience
Must be articulate with good interpersonal skills.
Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.
Must be able to accurately enter data
Willingness to devote the time required completing assigned tasks on schedule.

Preferred Qualifications:
Patient Relations experience

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $50,936.42 – $50,936.42 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here