Associate Director-Communications

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Associate Director-Communications.

NYU Langone Health (NYULH) is seeking an Associate Director, Patient Communications to lead strategy and content direction for patient communications in collaboration with Medical Center IT (MCIT). This role will support shaping the vision, editorial direction, and operating model for patient communications for Communications, Marketing, Government and Community Affairs (CMGCA) and in collaboration with MCIT, ensuring content is aligned to institutional priorities, audience needs, and a high standard of quality and consistency.
This individual will report directly to the Senior Director of Strategy, Digital, and Program Measurement (SDPM). The Associate Director will work closely with the Relationship Lead for Patient and Family Engagement (P&FE), MCIT initiative owners, and content creators to ensure patient communications are coordinated, purposeful, and effectively executed across channels.

Job Responsibilities:

Patient Communications:

• Lead the vision, strategy, and channel oversight for patient communications within CMGCA and in collaboration with MCIT
• Manage intake and prioritization of patient communications requests from MCIT and P&FE initiative owners, ensuring work is aligned to patient needs, channel strategy, and institutional priorities
• Drive upstream strategy coordination with MCIT initiative owners to clarify communication objectives, audience needs, channel approach, and desired outcomes before content is created
• Translate clinical and operational stakeholder needs into clear program briefs for channel and content teams
• Ensure alignment between P&FE initiative priorities and the patient communications content calendar, in close partnership with the assigned Relationship Lead
• Oversee development of patient communications within CMGCA and in collaboration with MCIT, including educational and procedural, ensuring materials are clear, accurate, and actionable
• Drive operational hygiene across the patient communications workflow, including request tracking, deadlines, approvals, and handoffs for distribution
• Establish a disciplined operating model for patient communications within CMGCA for MCIT initiated and related requests, handoffs, approvals, and feedback loops to support efficient execution and distribution
• Track performance and KPIs for related communications, using insights to inform and support optimizing content effectiveness, channel strategy, and execution
• Work with the analytics team to report out on performance, effectiveness, and optimizations

Collaboration and Influence:

• Work closely with the Relationship Lead and SDPM peers to coordinate communications strategy, governance, and execution across patient communication priorities
• Partner with MCIT stakeholders, and cross-functional teams to translate institutional priorities into effective patient communications strategies
• Act as an executive presence on institutional committees alongside the Senior Director of SDPM, helping establish governance and decision-making for patient-facing content before it moves to distribution
• Coordinate with channel partners, content studio teams, and operational leads to align editorial planning, approvals, publishing, and distribution
• Partner with Content Operations to support project management and operational needs
• Review and approve patient-facing content before distribution, and provide escalation support when content quality, tone, compliance, or channel fit requires resolution

Team Development and Operational Excellence:

• Manage a Content Lead responsible for developing patient communications content
• Mentor a direct report, supporting professional growth, creativity, and operational discipline 
• Ensure team clarity around priorities, roles, and goals so team members understand how their work supports the broader strategy of the institution 
• Create strong operational hygiene across the function, including intake management, workflow coordination, decision tracking, and clear handoffs back to MCIT partners for distribution and execution
• Promote a high-performing team culture grounded in collaboration, accountability, continuous improvement, and service excellence

Minimum Qualifications:

• 8+ years of experience leading in a highly regulated industry, preferably an institutional or academic medical center setting
• 2+ years of experience managing and leading effective teams
• Strong background in program management, strategic planning, and institutional alignment
• Experience developing and executing content plans that align with business priorities, audience needs, and operational workflows
• Experience leading content strategy and channel management for digital platforms
• Proven ability to manage cross-functional initiatives, build alignment across teams, and deliver operational improvements
• Strong organizational and operational skills, including experience managing intake, prioritization, approvals, and handoffs across multiple stakeholders
• Deep experience with UX and/or UX capabilities, with the ability to understand the patient experience as communications are developed
• Bachelor’s degree in Communications, Marketing, Business, or related field

Preferred Qualifications:

• Masters degree in communications, public health, health administration, business, or a related field
• Experience in the healthcare industry, particularly within academic medicine, demonstrating familiarity with medical terminology and the unique content needs of the sector

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $121,792.22 – $210,091.64 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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