Unifying Every Part of Our Health Care System
Medical Center Information Technology (MCIT) plays a pivotal role in the strategic mission of NYU Langone, and we partner across the institution to provide a truly integrated health system that is unique among academic health systems.
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Hear From Our EVP
Nader Mherabi
Nader M
Chief Digital and Information Officer,
Executive Vice President and Vice Dean
Solutions Focused
Transforming Care Through Innovative Technology
The MCIT team is passionate about developing innovative solutions to support the highest quality of care and improving the digital experience across all missions of our organization, including patient, clinician, research, education and the corporate workforce. We also provide critical institutional and workforce customer support to tens of thousands of end users across all our facilities.
We view technology as a critical investment and are constantly thinking of ways to integrate our digital tools across departments to ultimately transform the way we provide care, perform medical research and teach the next generation of physicians. Whether you’re engaged in product development, informatics and analytics, artificial intelligence, cloud-enabled infrastructure, cyber security, architectural design, program management, or end user support, every person in MCIT plays an important role in our success. If you are interested in joining us, read more about our areas of focus below:
MCIT Clinical Affairs helps coordinate IT solutions and strategy at over 300 NYU Langone ambulatory locations. Our team of experts provides support unique to the various specialty services offered to the communities we serve in New York City, Las Vegas, and Florida. We also provide critical support to business operations during mergers, acquisitions, and campus transformations and have coordinated the construction of a network of Patient Access Centers across the country.
NYU Langone’s Clinical Informaticists (CIs) collaborate with clinical departments to build relationships and leverage their strengths to gain support and adoption of health information technology methodology and solutions. CIs advocate on behalf of assigned clinical services and departments and work closely with MCIT in the design, build, validation, and evaluation of clinical workflows involving health information and clinical systems. We also teach, publish and disseminate innovations in informatics methodology and applications that improve patient outcomes, patient and clinician experience, or value of patient care.
Our Clinical Systems and Integration team is responsible for designing and implementing digital systems across our enterprise to facilitate world-class clinical care. The team is guided by our ‘One Patient, One Chart’ principle, which refers to one secure, centralized patient electronic health record on Epic across all NYU Langone campuses.
We work to create the best digital experience for clinicians, patients and their families by employing a user-centric product development approach across our more than 350 inpatient and outpatient locations. All members of the Clinical Systems team collaborate with clinicians, informaticists, external partners, and clinical and operational business partners to deliver seamlessly integrated digital workflows and continually optimize their use based on a culture grounded in quality and metrics-driven improvements.
Our staff are frequently profiled in the technical press and recognized for achievements in professional forums. We were the first health system in New York State to receive the prestigious HIMSS Analytics Stage 7 Status in inpatient and outpatient settings for the highest and most optimized electronic health record adoption level. We also received the prestigious HIMSS Davies Award of Excellence.
Corporate Systems performs three main functions within the Information Technology department. The first is managing HR, finance, and supply chain functions, including integrating enterprise resource planning platforms with third-party modules. The second function oversees a dynamic portfolio of roughly 50 applications in the Corporate Ancillary Services department to support multiple business areas. Lastly, Corporate Systems are responsible for enterprise financial reporting, budgeting and planning, and cost accounting. The team has a hand in all aspects of application services, including system implementations, maintenance, disaster recovery testing, and integrations with other applications. We act as the IT business partners for these areas to identify new technology needs, issue RFPs for services, and perform gap analysis.
The Digital Solutions team at NYU Langone designs, develops and integrates digital solutions to transform healthcare. We specifically work to improve the digital experiences for our patients, clinicians, researchers, educators, and workforce by seeking to understand their needs and developing innovative digital solutions to address them. Whether that be creating public webpages and patient-facing applications that make scheduling care seamless or partnering with colleagues in marketing to develop best-in-class digital marketing capabilities, we harness the power of digital tools to stay connected with all stakeholders across our organization. Each team within Digital Solutions is cross-functional, made up of Product Managers, Scrum Masters, UX/UI Designers, Technical Architects, Software Developers, and QA Engineers.
Our team’s core values are:
- Data-Driven Decision-Making
We value using data, analytics, and heuristics to aid decision-making and influence our strategy and roadmap - Exceptional User Experience
We value having a deep understanding of our users and their needs so we can create solutions that are simple, effective, and enjoyable to use - High-Quality Engineering Practice
We value software engineering and testing practices that ensure the continuous delivery of highly responsive, reliable, and secure software - Communication and Collaboration
We value transparent communication and frequent collaboration between all individuals, within and across teams - Agility
We value responding gracefully and quickly to change, being flexible and adaptive as we gain new information and learning from our experiences and feedback - Trust and Respect
We value creating a positive work environment that fosters trust, respect, happiness, and well-being - Maximizing Potential
We not only seek to recruit the best talent but also leverage the growth mindset to develop the skills of the staff we have
Education IT supports all educational technology for the NYU Grossman Long Island School of Medicine and the NYU Grossman School of Medicine, which are consistently ranked as top medical schools in the country. The team aims to make it easier for students and trainees to succeed, faculty to teach, and developers to create. We do this by driving the digital experiences and IT solutions that facilitate best-in-class learning, such as virtual reality patient games and anatomy models, clinical tele-simulations and technology to support remote learning and flipped classrooms. We manage custom web applications, vendor-supported applications, and classroom technology, enabling educational process improvements through our solutions.
The Enterprise Architecture team focuses on the high-level design of NYU Langone’s IT landscape. We review the design of all solutions to ensure adherence to our IT standards and examine the potential impact on the enterprise. Primary architecture domains include business, technical, application, integration, data, and security. Some of the critical activities of our team include:
- Planning
Researching new technologies and running proof of concepts - Setting Rules
Defining principles, standards, policies, best practices, and reference architectures - Reviewing Solutions
Analyzing projects and assessing technological impact - Optimizing IT
Promoting reuse, rationalizing business processes, and integrating workflows
The Enterprise Data Warehouse and Analytics (EDW) team is dedicated to providing our diverse user community throughout NYU Langone with the information and data they need to manage operations, solve problems, and make intelligent decisions. Everyone from executive leadership to students, clinicians, and operations rely on accurate and timely information to care for patients, advance research, and educate our next generation of health care workers. The EDW team collects data from various authoritative source systems such as Epic, builds reports and analytic enterprise dashboards, and supports those who build their reports and dashboards. We also serve as the gatekeeper for enterprise metrics and data architecture, maintaining centralized governance across the organization.
The MCIT Infrastructure and End User Support team performs various functions, including directly assisting end-users, deploying enterprise technologies, maintaining connectivity, server, and storage technologies, and bridging the gaps between end-users and technology. Our team consists of six focus areas:
- End User Support
Our mission is to deliver an excellent customer service experience on every interaction by resolving individual end-user trouble tickets, granting access, setting up IT equipment, and deploying and configuring hardware and devices across all areas of the health system - Application Infrastructure:
The Application Infrastructure group delivers infrastructure technologies and services to support critical enterprise applications in the clinical and corporate spaces. We manage application and desktop virtualization across business and clinical applications, provide access to secure electronic health records, and streamline clinical workflows and sensitive patient data - Workplace Technology
The Workplace Technology team focuses primarily on end-user-facing technologies consumed daily throughout the enterprise. We engineer and develop solutions for desktops and laptops, make mobile devices work more seamlessly, create an immersive collaboration experience, and enable users to be reached by voice, text or electronic messaging, providing all services with expediency and resiliency - Platform Services
Platform Services and Data Center staff manage all operations, projects, and engineering activities related to NYU Langone’s clinical, research, and education infrastructure technologies, including Epic. The team utilizes next-generation technologies from world-class vendors, including hyper-converged, storage, compute, data center, and recovery platforms, to transform infrastructure technologies for the organization - Network Services
The Network Services team is responsible for the design, engineering, and daily support of the communication systems that support the delivery of NYU Langone Health’s mission-critical applications. We deploy cutting-edge networking technologies, including routing, switching, security, voice, wireless, data center (cloud), and internet (IoT) - Core Technologies
The mission of the Core Technologies group is to protect the stability of the business by facilitating a Highly Reliable Operation for all NYULH patients and clinical staff. Our varied, complementary service offerings focus on preventing business disruptions and, should failure occur, ensuring the rapid recovery of services
The Enterprise Project Management, Strategy and Operations team supports NYU Langone’s IT organization in all aspects of strategic planning, sourcing and contract negotiations, financial management, and project delivery for information technology and digital solutions across the enterprise. The team leads with their motto of “excellence without excuses.”
The IT Strategy and Planning group partners within the IT department and across the organization in developing and mobilizing strategic digital programs. Core functions include industry research and competitive assessment of digital capabilities, facilitation of large-scale strategy formulation and planning, and organizational transformation to support the delivery of strategic programs.
Our Enterprise Program Management Office (EPMO) serves a core function within the enterprise, leading delivery across an array of technology portfolios aligned to our Institutional Missions (Research, Education, and Clinical). On average, we manage 600-700 projects of various sizes per year. They partner with product owners, architects, developers, and business leaders to build new state-of-the-art clinical spaces, drive digital transformation for our users, and support complex system upgrades. Our EPMO defines and maintains standards and governance for program and project management across teams, influenced by industry best practices and our culture of continuous learning and improvement.
The IT Contract Management, Procurement, and Finance operations group partners closely with the EPMO and all IT Delivery Leads to facilitate a centralized process for financial management. This group facilitates all sourcing events, including vendor proposals and negotiations for all IT initiatives. They also manage all departmental budget planning, reporting, and management processes to maintain alignment with the enterprise strategy.
The research mission of NYU Langone has an international reputation for delivering scientific discoveries that can benefit all of humanity. Research IT supports the gamut of discovery from bench science through translational research to large-scale clinical trials and population health studies. We aim to support and empower our scientists in a way that elevates their work and encourages new generations of researchers to join us. Our team manages custom web and vendor-supported applications and responds to new challenges from the research community daily. We also manage supercomputing technology and clinical research data management.
The Robotic Process Automation (RPA) team helps solve business challenges by utilizing intelligent process automation and related technologies to reduce organizational costs and improve stakeholder experiences. The team utilizes industry-recognized RPA tools, artificial intelligence, and machine learning to build bots that run autonomously, replicating the operational workflows that manual users typically perform.
The Quality Assurance (QA) team is a centralized function established to help enhance the quality of all software products developed and maintained by the IT department. It acts as an independent organization that institutionalizes testing across MCIT. The team also helps reduce software implementation costs by identifying defects early using manual and automated testing techniques.
Key QA services include:
- Release Testing
- Test Coordination
- Regression Test Automation
- Performance Testing & Benchmarking
- WiFi Certifications
Join Our Award-Winning Team
NYU Langone Health has been awarded the highest digital health designation by the College of Healthcare Information Management Executives (CHIME). As part of its Digital Health Most Wired (DHMW) Survey program, CHIME reviewed 48,000 healthcare organizations. We are proud to be one of only 26 organizations in the US to achieve a Level 10 Most Wired designation (highest level) for the use of cutting-edge medical technology. NYU Langone is also the only institution in New York State to receive the prestigious designation and achieve this honor.
At NYU Langone, we reflect our culture and values in the way we work and how we support our inclusive workforce.
Learn more about why you should join our world-class organization by visiting Work With Us
