Pharmacy Liaison *Hybrid – Boynton Beach, FL*

Position Summary:
We have an exciting opportunity to join our team as a Pharmacy Liaison.

In this role, the Pharmacy Liaison assists patients with medication related issues and drives strategies that improve medication adherence, medication related health outcomes and quality measures in partnership with NYUPN Pharmacy team and providers.

Job Responsibilities:

• Ensures compliance with all regulations
• Telephonic outreach to patients to uncover barriers contributing to low adherence and conduct interventions to improve medication adherence and quality measures.
• Review chart and perform medication reconciliation while consulting with patients, pharmacies and providers as necessary.
• Document clinical interventions for medication related quality measures and utilization management.
• Advocate and ensure patients receive access to their required medications including referral to patient assistance programs.
• Provide health coaching and medication education.
• Interact with internal and external providers to provide outstanding customer service.
• Answer questions and complete requests for assistance with refills.
• Refer and escalate issues to pharmacist, nurse and/or provider when appropriate.
• Collaborates with pharmacists and nurse Clinical Care Coordinators to refer patients for health coaching as well as receive referrals to perform medication coaching and medication reconciliation.
• Accurately prepare reports. .
• May provide guidance and training to less experienced staff.
• Performs other duties as assigned.
• Seeks professional development opportunities to maintain professional competence as required to maintain technician certification.

Minimum Qualifications:
To qualify you must have a Pharmacy Technician Certification Board (PTCB)
High School Diploma or equivalent
Computer literacy and experience documenting in electronic medical record
3 year relevant experience as Pharmacy Technician in community, managed care or Specialty Pharmacy
Effective oral and written communication skills

Preferred Qualifications:
Associate or Bachelor degree
Experience/certification in Medication Therapy Management and/or Motivational Interviewing
Problem solver and ability to work independently
Completion of a board-approved training program

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Hospital Florida’s Equal Employment Opportunity (EEO) policy. Know Your Rights: Workplace discrimination is illegal.