Coordinator, International Services

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Coordinator, International Services.

In this role, the successful candidate The mission of the International Patient Services (IPS) is to optimize the entire international patient experience at NYULH through personalized care coordination, while serving as the medical centers global link to the world, and bridging the communication gap between Healthcare providers and a variety of international patients cultures. Serving as liaison between physicians, patients, their families and NYULH Staff.
The International Patient Services coordinator is responsible for assisting in the day-to-day operations of the International Services Program including care coordination and financial processes. You will also perform Basic function of a financial representative for international patients by coordinating amongst financial teams, including hospital and professional finance to consolidate fees for all international patients accounts. Maintaining consistent communications with patients and their families regarding financial matters.

Job Responsibilities:

1. Serves as the main point of contact to respond and direct all international patients’ inquiries for information on medical services at NYULH and the International Services Department. Solicits additional medical information when necessary and facilitates referral to appropriate physician.
2. Establishes contact with international patients during their course of treatment to assist with all needs and services during their stay.
3. Performs Basic function of a financial representative by Register, receive, monitor, collect, and consolidate hospital and professional services fees for all international patient accounts.
4. Provides assistance to physicians’ offices with international patient referrals not originating from International Services Department, to ensure consistency and highest caliber of care.
5. Works closely with financial teams within NYULH (including Hospital and Professional services) to determine treatment costs, follow-up with patients upon completion of procedures.
6. Collaborate with the International Patient Services Manager and leadership to develop and implement a targeted global marketing and business development strategy to generate additional international patient volumes for NYULH.
7. Identify and pursue new international partnerships, including identifying potential strategic partners, establishing appropriate contacts, planning and executing respective site visits, developing appropriate agreements, and monitoring activities to ensure successful compliance with terms of agreement.
8. Cultivate new collaborative relationships and reinforce existing ones with key stakeholders throughout the Medical Center and key purchasers of international healthcare to foster future program growth.
9. Establishes contact with international patients during their course of treatment to assist with all needs, questions, and additional services during their stay.
10. Must possess sufficient analytical skills to independently prepare financial estimates and pre-admission deposit estimates, and capable of determining and negotiating appropriate payment arrangements.
11. Collect, compile, analyze and react to operational data, statistics and other material for monthly reports, budgeting, and financial analysis of program.
12. Ensures constant communication with the Department’s Senior Director and the assigned financial Managers to manage appropriate patient assignment and Coordination, estimate development and financial clearance.
13. Assists international patients with pre-arrival needs, i.e. letter of appointment/estimate for medical treatment, visa letters, travel arrangements, housing accommodations, interpretation services and initial medical and diagnostic appointments.

14. Proactively identify any opportunities for service or process improvements and develop and implement related project plans.
15. Ability to diplomatically interact with and maintain close liaison with a variety of people including patients, third party payers, physicians’ offices and all levels of NYU management, particularly within Patient and Financial Services Divisions required.
16. Educates the medical team and staff thorough the medical center on appropriate cultural preferences to ensure that our patients feel respected and comfortable.
17. Provides Medical interpretation to international patients
18. Provides Medical interpretation to domestic as needed, and when directed by leadership
19. Meet/Greet with patients and other NYULH departments at multiple Medical Center locations as needed.
20. Performs other duties as assigned.
21. Position requires flexible working hours.

Minimum Qualifications:
To qualify you must have a Bachelors Degree or Equivalent experience – Minimum of two years experience in the hospital field, including care coordination, financial processes, interpretation, translation, customer service or patient advocacy in a healthcare facility or related service industry. Verbal and written fluency in foreign language and English (Arabic is a preferred requirement for this job). Excellent communication and interpersonal skills. Good computer skills. Sensitivity to and awareness of cultural differences.

Preferred Qualifications:
Masters Degree or Equivalent experience P
Experience using Microsoft Outlook, Word, and Excel in a professional setting R
Verbal and written fluency in a language other than Englishpreferably Spanish or Arabic. R
Experience in public relations and/or working in international environment P

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Health’s Equal Employment Opportunity (EEO) policy, Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 – $79,500.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here