Pediatric Flow Coordinator, Comprehensive Transfer Center

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a CTC Pediatric Flow Coordinator.

In this role, the successful candidate Coordinates all components of pediatric patient flow activity, including facilitation of all placements, transfers, direct and elective admissions into and within NYU Langone Health. Facilitates and prioritizes transfers in collaboration with Pediatric and Neonatal Transport Nurses, Pediatric CTC Medical Directors, accepting MDs, and members of the interdisciplinary team. Ensures patients clinical needs align with the health systems bed availability. Acts as a clinical resource in decision-making for safe and reliable patient placement. This position also works closely with the leadership team to identify, trend and report barriers to patient throughput.

Job Responsibilities:

• Perform CTC functions in a responsive manner responding to all callers with the aid of the Electronic Medical Record (EMR), approved clinical protocols, established patient care protocols and healthcare information.
• Serve as CTC Pediatric team lead to ensure strong communication between all team members.
• Assist in data collection, monitoring, evaluation, and analyzing of defined quality and throughput measures for the purpose of developing and implementing protocols, policies and procedures.
• Stay up to date with all departmental procedures, policies and communications to ensure adherence of appropriate processes.
• Proactively anticipate patient placement requests.
• Ensure timely transfer and appropriate patient placement in the EMR.
• Lead twice-daily bed huddles and necessary surge huddles; effectively communicate resources and issues to leadership appropriately.
• Communicate and prioritize patient placements, including formulating an accurate picture of the patient and his/her condition and informing of incoming admissions to accepting attending physicians, nurses or other clinicians.
• Facilitate patient flow through the continuum of care by leveraging systematic processing of patient acuity, proactive rounding and expert level clinical decision-making.
• Demonstrate strong clinical assessment skills & clinical judgement to appropriately assess patient acuity and needs, assume principal responsibility for the coordination of patient acceptance, admission and transfer, and necessary communication between the referring physician, attending physician and clinical staff. 
• Provide outstanding customer service/patient experience by answering phone calls and requests in a friendly and positive manner, and resolve all inquiries in a timely fashion. 
• Monitor & document all aspects of the patient transfer process. Obtain and document/uploads all available patient medical information from referring facility (e.g. face sheet, lab results, H&P, current medications, etc.) in the EMR. 
• Facilitate on-line physician conference calls with Referring & Accepting Attending Physicians (and other key stakeholders, as necessary) based on service and level of care requested for all incoming transfers. 
• Appropriately prioritize all incoming patient transfer requests in consultation w/ accepting/referring physicians, Pediatric CTC Medical Directors, and in accordance with department policies & procedures.
• Initiate the financial clearance process via Revenue Cycle Operations and/or Patient Access, and coordinate with referring MD offices or the referring Case Managers to obtain insurance authorization for patient transfer. 
• Serve as a primary liaison throughout the patient transfer and direct admission process.
• Submit patient transfer request report w/ all pertinent clinical information to Pediatric CTC Medical Directors (and to other key stakeholders as indicated) for review and transfer approval. 
• Confirm patient acceptance with accepting/admitting attending physician according to acceptance guidelines for each respective receiving location. 
• Collect & document patient clinical updates & current vital signs from the referring facility throughout transfer process at regular intervals in accordance with department policy. 
• Facilitate nurse to nurse patient handoff/report via conference call for all approved transfers. 
• Arrange or coordinate EMS transportation in partnership w/ outside organizations, and communicate all pertinent transport updates (including estimated time of arrival) to the accepting/admitting attending physician and other key stakeholders as indicated. 
• Arrange clinical accompaniment by a physician, RN, RT or other clinician during EMS transport as indicated for critically ill patients. 
• Monitor EMR to ensure safe patient arrival at destination. 
•  Other duties as assigned.

Minimum Qualifications:
To qualify you must have a Current unrestricted New York State RN license.
BCLS BSN
Three years of related clinical experience in a pediatric acute care setting (Emergency Department or Critical Care Preferred) or five years of pediatric Medical/surgical/OR/PACU experience.
Proficient in EMTALA.
Strong problem-solving, multi-tasking, analytical/critical thinking and conflict resolution skills.
Ability to establish and maintain collaborative and effective working relationships.
Ability to communicate effectively in oral, written and electronic formats (i.e. email, electronic medical record, etc.)
Excellent telephone manner and use of professional vocabulary.
Ability to function calmly in a stressful situations and fast-paced environment.
Positive, enthusiastic, customer-service oriented personality.
Proficiency in Microsoft Office suite (Outlook, Word, Excel, etc.).

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Health’s Equal Employment Opportunity (EEO) policy, Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $118,613.99 – $126,750.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here