Medical Office Associate – NYU Langone Orthopedic Hospital *F/T 35 hrs per week, Monday – Friday 9:00 AM – 5:00 PM*

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation’s leading orthopedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient’s ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Orthopedic Hospital, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Medical Office Associate.

In this role, the Medical Office Associate is responsible for assisting in the coordination of an ambulatory practice. In this role, the incumbent is responsible for providing basic front-end support for clinical practice operations. May be responsible for pre-authorizations and certifications. The Medical Office Associate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed. Duties include, but not limited to interaction with a diverse patient population, insurance carriers and medical center staff; greeting visitors, answering the telephone, accurately capturing patient demographic information and efficient practice record-keeping. The position requires exposure to sensitive patient information necessitating considerable use of tact and diplomacy.

Job Responsibilities:

• Schedules and manages patient appointments, procedures, and waitlists; communicates preparation instructions, forms, and updates to patients.
• Obtains and documents authorizations and referrals; manages related work queues, pre-authorizations, appeals, and peer to peer requests.
• Answers and screens phone calls, emails, in-basket messages, and electronic inquiries; provides non-clinical information or routes to appropriate staff in a timely manner.
• Greets and registers patients; collects and verifies demographic, insurance, and other required information; directs requests for assistance to the appropriate individual.
• Manages mail, faxes, and other incoming/outgoing documents; organizes, scans, uploads, and routes information in EPIC according to scanning and record-keeping guidelines.
• Releases medical records in accordance with HIPAA and NYU Langone policies, documents disclosures in Epic, and fulfills requests within established timeframes.
• Manages physician and practice calendars, including scheduling, rescheduling, and sending calendar invites; collaborates with other NYU Langone sites to ensure continuity of care.
• Completes forms, memoranda, correspondence, and routine documents accurately; secures required signatures and forwards items to the correct destination.
• Receives prescription refill requests, locates information in the EMR, and tasks appropriate clinical staff; communicates with pharmacies and patients regarding demographic, insurance, and status information, routing clinical questions to licensed staff.
• Maintains professional relationships with physicians, nurses, and staff; assists with training and guidance of less experienced team members; participates in onboarding and workflow education.
• Prioritizes and completes work accurately and on time in a high-volume environment; reviews own work for accuracy and completeness.
• Ensures confidentiality of all patient information; refers all clinical questions, including diagnosis or treatment, to appropriate licensed providers.
• Promotes and supports the use of MyChart and other digital tools to enhance patient access and engagement.
• Maintains a clean and organized patient and work environment, including waiting areas; restocks supplies as needed.
• Serves as a NYU Langone Health brand ambassador, consistently demonstrating the CARES Service Strategy and LEARN model to ensure an excellent patient experience and effective service recovery.
• Works collaboratively with colleagues, Patient Access Center, and Central Billing Office to resolve patient issues and improve access and experience; shares ideas for process improvement with leadership.
• Assists with special projects and reports as assigned, ensuring information is accurate and escalating issues to supervisors when needed.

Minimum Qualifications:
High School Graduate or equivalent combination of education and experience. Excellent communication skills. Typing (60 WPM). Proficiency working with computers, specifically the Microsoft Office Suite. Professional demeanor fielding a high volume of daily patient telephone calls. Ability to learn established physician offices software packages and adheres to best office practices including but not limited to providing quality customer service and a business casual dress code

Preferred Qualifications:
Two (2) years of experience working in a physicians private practice. Graduate of a Business/Secretarial School or equivalent combination of academic and professional experience. Knowledge of medical terminology and CPT and ICD-9 coding and medical billing

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Orthopedic Hospital provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Orthopedic Hospital is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $43,656.26 – $60,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here