Epic Principal Trainer

Job ID: 1158659_RR00117465

Facility: NYU Langone Health

Position Type: Full-Time/Regular

Shift: Day

Schedule: 8a-4p

Department: IT/Health IT/Informatics, MCIT-CS-Training (C575)NYU Langone Health

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A male staff member at NYU Langone working in a laboratory.
Two female nursing staff at NYU Langone walk and talk together in a hospital ward.
A researcher at NYU Langone looks down a microscope in a laboratory.
Two technologists at NYU Langone work together to fix a broken machine.
Two laboratory staff at NYU Langone look at a laboratory specimen.
Two office workers at NYU Langone look at a computer screen as they work together at a desk.
A male staff member at NYU Langone looks at a computer screen while sitting in a room with other computer-focused staff.
Two female staff at NYU Langone stand in a reception area and discuss information that one of them is holding.
Two female medical support staff at NYU Langone talk together while working at their desks.

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Epic Principal Trainer. 

In this role, the successful Epic Principal Trainer is responsible achieving in-depth knowledge of assigned Epic applications and be able to communicate effectively to end users in a classroom, webinar, eLearning and at elbow setting. The trainer will be expected to mentor Epic Trainer 1 & 2. The trainer will be responsible for creation and getting the appropriate approval for all curriculum for their application before it is used in the classroom. The trainer will be expected to have mastered eLearning authoring as well as regularly participate with the eLearning QA team. The trainer will be responsible for environment build for their application. The trainer will be expected to review and apply end user feedback to both curriculum and environment functionality. The trainer will be responsible for growth and innovation group wide by leading initiatives and fostering the improvement of skills across the team.

Job Responsibilities:

  • Mentor Trainer 1 & Trainer 2
  • Credentials training resources outside the Epic team and tracks their progress and development
  • Maintains positive relationships with the end user base, operation, application and training team colleagues
  • Meets weekly (at a minimum) with their primary application team
  • Attends stream meetings as representative of the training team and can speak to high level training operations, not only their application
  • Demonstrates the ability to independently function and master their job responsibilities as well as assist those they mentor to become independent
  • Post all pertinent documents on SharePoint in an organized manner that serves the entire team, regularly purges old and obsolete documents
  • Lead one or more group wide team initiative and shows support and participation
  • Take feedback from trainers and from end user experiences to build a better training environment for future classes and initiatives
  • Responsible for training environment build for their primary application while also being able to assist team members with troubleshooting
  • Responsible for the oversight, building, testing and maintenance of the training environment
  • Development and maintenance of innovative and high quality training materials with the application team and operational approval
  • Authors eLearnings across multiple applications, presents plans to the team for blended learning possibilities
  • Has reached a level of mastery in eLearning authoring with Captivate in the most efficient manner that meet all NYU criteria and Epic training team standards
  • Outstanding presentation skills and works with the team to nurture, develop and improve these skills across the board
  • Place, handles and resolves Front Range tickets and provides customer service to end users
  • Schedules their classes with the operational customer, enters them into iDevelop and assigns a trainer, rooms and any other resources necessary
  • Responsible for making sure that all materials are ready and approved by the appropriate parties prior to any training staff teaching the class
  • Reviews end user surveys and solicits additional feedback to maintain a positive learning environment in their classrooms
  • Activate Users after class
  • Regularly sits in all application classrooms to offer guidance and ways to improve
  • Covers classroom training when all other staff is already committed to classroom coverage
  • Trains in the classroom regularly to remain familiar with end users needs
  • Complete and keep current certification in one application – continue credentialing in at least one other application

Minimum Qualifications:
To qualify you must have a Requires 3 – 4 years of relevant experience and BA/BS Degree or equivalent
Classroom teaching experience
Strong desktop tool usage including Word, Excel, Outlook and PowerPoint
Effective presentation and classroom management skills
Effective oral, written communication and follow-up skills
Strong interpersonal relationship skills
Minimal implementation and/or support experience desired
Self-motivated, detail-oriented, problem solver
Excellent project management skills

Preferred Qualifications:
Healthcare experience preferred but not required
Epic Certification preferred but not required
Experience using eLearning authoring software, recording voiceover, creating video shorts for the purposes of electronic education preferred
Knowledge of EMR systems implementations and support preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.92 – $106,010.35 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.


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About NYU Langone Health

Be Where Everyone Is Dedicated to Exceptional Care

NYU Langone is a world-class, patient-centered, integrated academic health system with Magnet®-recognized status by the American Nurses Credentialing Center (ANCC). Our trifold mission to care, teach, and discover is achieved daily through NYU Langone’s inclusive culture devoted to excellence across the organization. Here, you can advance your career supported by exceptionally talented faculty and staff in an environment where everyone works together to deliver the best possible outcomes for our patients.

Staff members standing together, smiling in an office.

Our Hiring Process

Joining Our Team

Get ready to start your career journey at NYU Langone, where cutting-edge research meets compassionate care, and discover how you can contribute to shaping the future of medicine.

Step 1

Apply Online

The NYU Langone hiring process begins with you applying through our online portal. Be sure to update and upload your resume. Shortly after you submit your application, you will receive an email confirmation. Ten days after applying you will receive a talent assessment to be completed.

Step 2

Schedule Interviews

If selected to continue the interview process, HR will reach out via phone or email first. Then, depending on your position, they will schedule an interview with unit managers or team members. You are encouraged to dress professionally for all interviews.

Step 3

Receive Offer

If you successfully complete the interview process and are identified as a finalist for the position, we will require that you complete a professional reference process. After evaluating the completed references, a decision will be made on who will receive a preliminary offer. If you receive a preliminary offer, HR will start the onboarding process with an agreed-upon tentative start date.

Step 4

Training & Orientation

You will be contacted by an onboarding specialist who will work with you on your pre-boarding requirements. Once fully cleared, we will ask you to complete compliance orientation regulatory training. On your first day, you will attend an online required orientation to acclimate to the health system and report to your new department based on instructions provided by your hiring manager.

Our Awards Reflect a Commitment to Excellence at Every Level

Best Hospitals Honor Roll 2025-2026. U.S. News & World Report
America's Most Admired Workplaces. Newsweek: Plant-A Insights Group 2025.
America's Greatest Workplaces 2025. Newsweek Plant-A Insights Group
Magnet Recognized. American Nurses Credentialing Center
Business Group on Health. Best Employers: Excellence in Mental Health 2024
Business Group on Health. Best Employers: Excellence in Health & Well-being 2024
Forbes 2019-2024 America’s Best-In-State Employers Powered by Statista. All Time Champion
Ragan Workplace Wellness Awards. Honorable Mention. #RaganAwards
America's Greatest Workplaces for Mental Wellbeing 2025. Newsweek Plant-A Insights Group
The Bell Seal for Workplace Mental Health. Mental Health America. 2025 Platinum
American Society of Transplantation. AST Living Donor Circle of Excellence

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Frequently Asked Questions

We offer different employment options to fit every schedule and talent area of interest. These options include full time, part time, per diem, internship, and temporary.
We are growing rapidly and are always looking for exceptional people to join our organization. New positions are posted to our careers site daily.
We update our job postings daily.
All applications should be submitted by clicking the “Apply for This Position” button on any job listing.
To search and apply for our available temporary opportunities, use the Job Search function, which is accessible on the home page and other careers site pages. NYU Langone has various temporary opportunities, including our In-House Temporary Staffing Program. The Program is designed to place highly skilled individuals in temporary assignments throughout NYU Langone to help our departments meet their commitment to quality patient care, research, and operations. These individuals are temporary employees within NYU Langone and adhere to all NYU Langone policies and guidelines.
Paid internship opportunities can be found on our careers site by searching via the Job Search function. Unpaid internships are organized by department. You can explore our departments at NYU Langone to find an internship opportunity that suits your educational endeavors. Additionally, please visit the internship page to learn more about our internship opportunities.
Yes, an email address is required to complete the online application. You must have an active email account, as you will receive email notifications once your application has been received.
In order for your resume to be submitted successfully, it should be in one of the following supported formats: .pdf, .txt, .rtf, .doc, .docx, or .html.
You will receive an email confirmation after you have completed the online application process. To ensure that the information you submitted was completed accurately, you are encouraged to log in to your account and review your information. You will also receive an email confirmation after successfully applying for a specific position. To check the status of your application, please click Check Application Status .

Current employees can check application status on the Steps for Success Career Portal .