Medical Director, Sala Care Coordination Program

Position Summary
The Part-Time Medical Director provides physician leadership for a pediatric care coordination program, developed with an initial focus on serving children with medical complexity. The Sala Care Coordination Program is intended to eventually serve many different coordination needs throughout Hassenfeld Children’s Hospital in addition to coordination for complex care.

This role is responsible for clinical oversight of the care coordination program structure, support for escalated cases, strengthening the integration across ambulatory, inpatient, and subspecialty care settings for children and families with specific medical diagnoses, and leading the further development and expansion of the Sala Care Coordination Program. The Medical Director partners with program, nursing, social work, and operational leaders to advance high-quality, family-centered, evidence-informed care and to support program development, protocol refinement, and outcomes measurement.

This position is ideal for a pediatric physician leader with experience caring for children with medically complexity, working across multidisciplinary teams, and building reliable systems that improve care coordination, patient experience, and clinical outcomes.

Key Responsibilities

1. Clinical Oversight and Accountability

• Provide clinical leadership and accountability for care coordination decision-making frameworks, workflows, and escalation pathways.
• Ensure clinical protocols, triage approaches, and coordination standards are aligned with current evidence, best practices, and organizational priorities.
• Guide development and maintenance of clinical criteria for patient prioritization, risk stratification, care planning, and escalation.
• Review and advise on complex clinical situations that affect coordination planning, transitions of care, and cross-setting communication.
• Promote safe, equitable, family-centered, and developmentally appropriate care coordination practices for pediatric patients with medical complexity.
• Support clinical governance processes, including case review, documentation standards, and quality oversight related to care coordination activities.

2. Senior Clinical Resource for Escalated Cases

• Serve as the physician advisor for high-acuity, high-risk, or otherwise escalated care coordination cases.
• Provide clinical consultation to care coordinators, nurses, social workers, and program staff regarding medically complex patients with multifaceted care needs.
• Assist in resolving barriers related to treatment planning, specialty coordination, discharge readiness, home care needs, and transitions between care settings.
• Partner with primary care, hospital medicine, specialty teams, and community providers to align on care plans for medically complex children.
• Support case conference discussions and multidisciplinary review of patients with recurrent utilization, fragmented care, or significant psychosocial and medical complexity.
• Help clarify roles, responsibilities, and communication plans in situations involving multiple clinical teams.

3. Integration with Inpatient Teams and Subspecialists

• Support integration between the Sala Care Coordination Program, inpatient teams, and pediatric subspecialists to improve continuity and reduce fragmentation of care.
• Promote shared care planning models that connect outpatient coordination efforts with inpatient treatment goals and specialty recommendations.
• Identify opportunities to improve handoffs, consultation workflows, referral pathways, and information exchange across teams.
• Represent the program in interdisciplinary meetings and planning discussions related to Sala Care Coordination Program.

4. Program Development, Protocol Refinement, and Outcomes Measurement

• Contribute to strategic and operational development of the care coordination program in collaboration with other administrative and clinical leadership.
• Advise on program scope, eligibility criteria, service model design, and clinical priorities.
• Lead or support refinement of protocols, standard work, and clinical pathways to improve consistency, efficiency, and quality.
• Help define program goals, key performance indicators, and outcome measures related to care coordination effectiveness, utilization, quality, and family experience.
• Participate in data review and interpretation to identify trends, gaps, and opportunities for program improvement.
• Contribute to reports, presentations, and internal communications summarizing program performance and clinical impact.

5. Interdisciplinary Leadership and Team Support

• Support staff education and mentoring related to pediatric medical complexity, clinical escalation, care transitions, and team-based care coordination.
• Foster a collaborative culture centered on accountability, respect, problem-solving, and family partnership.
• Participate in regular team meetings and provide clinical input on challenging operational and patient care coordination issues.

6. Quality and Best Practices

• Promote appropriate documentation, communication, and escalation processes to support quality and patient safety.
• Support identification and mitigation of clinical and operational risks affecting medically complex pediatric patients.

• MD or DO degree from an accredited institution; Current, unrestricted medical license.
• Minimum of 5 years of clinical experience caring for pediatric patients with medical complexity.
• Demonstrated experience working in multidisciplinary care models and across inpatient and outpatient settings.
• Experience in clinical leadership, program development, quality improvement, or medical directorship responsibilities.
• Strong understanding of pediatric care transitions, chronic disease management, and family-centered care principles.

• Experience developing clinical protocols, escalation pathways, or care standards.
• Comfort interpreting performance data and using outcomes to inform program improvement.
• Experience collaborating with community agencies, home care services, schools, and other external partners serving children with medical complexity.

Core Competencies

• Clinical judgment in medically complex pediatric care
• Systems thinking and cross-continuum care integration
• Collaborative leadership and interdisciplinary communication
• Quality improvement and outcomes orientation
• Family-centered and equity-focused approach
• Operational pragmatism and program-building capability
• Skilled facilitation of complex case discussions and conflict resolution

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.