Financial Counselor (Mon-Fri 8am-4pm)

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Financial Counselor.

In this role, the successful candidate under minimal supervision, ability to work independently. Is a patient advocate on behalf of patient and family to investigate with payers and meet with patient to educate on treatment benefits and financial responsibilities. Identifies and determines in accordance with established policies and procedures the accuracy and completeness of financial, insurance and/or demographic information for these treatment patients at the Perlmutter Cancer Center locations. Investigates and reviews the accuracy and completeness of insurance information by reviewing accounts as they appear on the Appointment Schedule and Worklist. Obtain all necessary payer requirements for obtaining Chemotherapy and Radiation Treatment referrals, authorizations and/or pre-certifications. TFC is responsible for assuring that patients have adequate insurance benefits or funding for treatment patients.

Job Responsibilities:

• Maintains status on a daily, weekly, and monthly basis as applicable based upon course of treatment and authorization criteria for patients appearing on the DAR as scheduled. TFC is required to remain anywhere from one week at a minimum to 30 days out on their DAR as established by management and continually updating pending clearances and authorizations prior to treatment
• A variety of functions and responsibilities related to insurance verification and processing prior to and/or after discharge of patient, which includes:
• Obtain detailed benefit information for all aspects of the treatment process including insurance verification. Obtains referrals, authorizations/precertification when applicable. Is responsible for maintaining the accuracy and continual review of current authorizations and re-authorizes as needed.
• Researches and obtains all insurance plans and confirms patient benefit eligibility, including patient liabilities, clauses, riders and payers, and secondary payer information and coordination of benefits.
• Reviews and interprets insurance pre-authorization requirements. Ensures proper pre-authorizations havebeen obtained. Completes on-line operations for specific payers to complete the pre-certification process. Provides information to the appropriate HB and PB billing specialist to ensure accurate billing for current and future treatment services.
• Secures documentation of insurance liability via internal and external resources. Resolves discrepancies by contacting patients, family members, and employers. Also contacts Medicare, Medicaid, Medicaid Managed Care plans, Blue Cross, and all other PPO, EPO and HMO commercial carriers pre-certification areas for updates regarding authorization screenings, and all other external agencies and patient advocates. Maintains and expands knowledge base of on-line applications used for determining eligibility for Financial and Patient Assistant programs
• Acts as the patient advocate with the patient and/or family members and liaison with the insurance companies toassist in obtaining insurance information. Face-to-face interviews with patients and/or family members; advises patient with regards to next steps or processes for securing financial coverage.
• Responsible for referring patients to par providers on their plan for non-par policies that out of network authorization and agreements are not available to us as well as communicating this information to the practice. TFC is responsible to Screen patients for Medicaid and FAP when other insurance cannot otherwise be secured. Assist patients with financial inquires. For billing inquires the TFC tries their best to answer questions an/or provide the appropriate HB and PB contact to the patient.
• Performs other duties and special projects as assigned or requested Demonstrates knowledge of the organizations Service Standards and incorporates them into the performance of duties. Communicates and collaborates well with fellow staff members as well as other departments of the Perlmutter Cancer Center locations and other departments of NYULMC.
• Determines the extent of liability for insurance plans, coordination of benefits and financial responsibility. Ability to review, analyze and act upon third party COB discrepancies prior to billing. Determines primary and/or other insurance eligibility compliance standards based on predetermined regulations.
• Handles Insurance questions and/or obtains information from various Perlmutter Cancer location areas including but not limited to, physicians, patients, patient advocates, payers, and outside agencies via telephone, mail, or in person associated with treatment matters. Ability to communicate on a professional level with other departments within NYUMC. Take initiative to teach and share new information and provide constructive feedback.
• Communicates financial information and payer requirements to the practice staff when a patient meets with a financial counselor on consult day, patient inquiry phone call or when identifying the patient on the Treatment DAR.
• Monitoring and updating information regarding insurance data, authorizations, and re-authorizations, change of treatment authorizations including same day clearance updates. Identifies patients with non-par insurance who have been referred for OP treatment after hospital discharge .Forwards information to management to work with office of Managed Care to establish negotiate an agreement to pay before referring the patient out.

Minimum Qualifications:
To qualify you must have a High School Diploma or the equivalent required Evidence of good interpersonal skills, effective communication skills and creative problem solving. Extended knowledge base of payer and billing requirements. Improved comprehension of criteria needed for multiple payers. Ability to analyze and update accounts via electronic hospital and medical systems, according to specific standards and guidelines and sustain a knowledge base applicable to on going changes within the insurance realm.Assists in location of resources or assistance programs for which uninsured patients may be eligible.

Preferred Qualifications:
2-4 years of Healthcare customer service and health insurance experience. Prior EPIC experience a plus.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,288.35 – $68,996.20 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here