Representative, Bed Utilization – Patient Flow – Part Time, Nights

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women’s imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, go to NYU Langone Hospital—Suffolk , and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Representative, Bed Utilization – Patient Flow – Part Time, Nights.

Facilitates bed availability and places patients in beds using the Electronic Health Record (EHR) system in accordance with department policies and procedures. Collaborates with clinicians in the Emergency Departments, inpatient units, post-anesthesia care units and procedural areas to safely and efficiently place patients and coordinates patient flow. Facilitates hospital-wide decedent management, partnering with clinical stakeholders and actively communicating with families and funerals homes to expedite a successful experience.

Job Responsibilities:

Performs bed placement functions in a responsive manner, responding to all requests with the aid of the Electronic Health Record (EHR), approved placement protocols, established patient care standards and documented healthcare information.
Evaluates bed availability and determines patient’s bed placement plan based on the requested service, level of care, and specialized placement needs required.
Maintains accurate hospital census, monitors hospital capacity, and complies and distributes reports to identified stakeholders.
Accurately inputs information into EHR and completes electronic patient placement assignments and notifications to support safe patient placement.
Prioritizes bed placement in collaborations with key stakeholders and hospital teams.
Facilitates hospital bed huddles and effectively communicates bed placement strategies and plans with stakeholders.
Identifies issues impeding hospital throughput and escalates to appropriate hospital leaders accordingly.
Monitors real-time patient placement data, escalating concerns as it relates to discharge delays, capacity constraints, and mismatched bed demand and projected supply.
Supports project implementation aimed at improved patient throughput, placement efficiency, and optimized bed utilization.
Partners with facilities, nursing, and building services to coordinate room repairs to ensure regulatory compliance and uphold patient safety.
Facilitates patient throughput in collaboration with nursing, providers, case management & support services.
Works directly with Comprehensive Transfer Center (CTC) Nurses to ensure timely bed assignments for direct admissions, external and intrafacility transfers into the institution.
Facilitates decedent affairs, collaborating with clinicians to ensure timely documentation and completion of required decedent paperwork.
Maintains accurate morgue census and communicates with family members and funeral homes to ensure timely pick-up and arrangement of affairs.

Minimum Qualifications:
To qualify you must have a Associate’s Degree or relevant experience
Excellent customer-service skills, telephone manner, and use of professional vocabulary.
Strong problem-solving, multi-tasking, analytical/critical thinking and conflict resolution skills.
Ability to establish and maintain collaborative and effective working relationships.
Ability to communicate effectively in oral, written and electronic formats (i.e. email, electronic health
record, etc.)

Preferred Qualifications:

Bachelor’s Degree
Knowledge of Epic
Call center experience

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital-Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online

View NYU Langone Hospital-Suffolk Equal Employment Opportunity (EEO) policyKnow Your Rights: Workplace discrimination is illegal

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $30.37 – $48.62 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.