Manager-Building Service

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Manager-Building Service.

In this role, the successful candidate Responsible for overseeing the cleaning operations in assigned areas throughout the Perlmutter Cancer Center. Ensures a clean and sanitary environment ensuring that all department employees have a thorough understanding and use of all cleaning equipment and supplies and perform their duties satisfactorily.

Job Responsibilities:

Position Summary:

Responsible for overseeing housekeeping operations within assigned areas of the medical center. This role ensures that established cleaning protocols and programs are followed to maintain a clean and sanitary environment. A key focus of the position is enhancing the patients experience by ensuring that all areas of the medical center are kept in optimal condition for patients, visitors, and staff, contributing to both safety and comfort. The manager is expected to closely monitor operations, while identifying process improvements to increase efficiency, and driving patient throughput. The manager is expected to continuously assess and optimize workflows to ensure that the medical center meets its high standards for cleanliness and sanitation. In addition to overseeing day-to-day operations, managing resources efficiently, monitoring supply usage, and identifying areas for cost savings without compromising the quality of the work. The manager will have a team of supervisors and is expected to support and guide them. The manager is expected to provide leadership and mentorship to their team, helping to develop their skills and manage performance. The manager ensures accountability within the team, addressing issues as they arise and holding supervisors responsible for meeting environmental cleanliness and operational standards. Recurring documented meetings and communication and teamwork with the supervisory staff are key to achieving success in this role.

Principal Responsibilities:

1. Directly manages the supervisory personnel in various areas and oversees the performance of the frontline staff. Ensures assignments are understood and institutes appropriate follow-up with supervisors to ensure the desired outcomes are reached. Allocates resources appropriately so that assignments can be accomplished in a timely fashion. Makes allowances for individual initiative. Communicates to the supervisors their responsibilities and the standards of performance. Counsels the supervisors and employees (if necessary) in areas of their performance which require improvement and/or development.  Performs a written evaluation of each supervisor after probation and thereafter on an annual basis;when performance dictates the need, completes additional evaluations. When indicated, implements the Medical Center’s disciplinary process in an appropriate and timely manner. 
2. Responsible for overseeing patient throughput by ensuring staff adherence to EPIC protocols, while actively collaborating with the Patient Placement Capacity Command Center teams to prioritize and optimize patient flow effectively. This includes monitoring compliance, ensuring staff is sectored appropriately, addressing workflow issues, and facilitating clear communication to ensure timely patient admissions, transfers, and discharges.
3. Responsible for ensuring HCAHPS scores meet established goals by actively monitoring the programs effectiveness and its impact on patient experience. This includes regularly rounding on the environment to assess patient satisfaction, addressing concerns in real-time, and implementing service recovery strategies when necessary to enhance the overall patient experience.
4. Develops and encourages a program of staff development. Plans the training and development of all staff in advance of implementation. Recognizes and identifies staff needs and develops staff programs to meet those needs (i.e. in-service training).  Encourages supervisors and staff to pursue continuing education and seek professional growth. Ensures that supervisors maintain detailed records of performance and training status of probationary employees.
5. Participates in developing, planning and implementing new programs, including the development of related procedures/processes.  Communicates the need for new policies and procedures to leaderships in a timely manner. Understands what the departments goals are and sets objectives to meet them. Submits reports/plans, which are requested by leadership timely.  Uses verifiable data as a basis for planning. Develops short– and long-range plans for the accomplishment of goals. Anticipates deviations from plans and makes additional strategies for accommodations. Presents new innovative ideas, gives them the appropriate follow-up; and if necessary me required adjustments
6. Monitors all BSD (linen, and patient transport) activities for all the assigned areas under responsibility. Reviews service (cleaning/moving) needs and schedules the workload of the various areas to ensure efficiency and the delivery of quality service. Provides guidance, direction, and recommendations for efficiencies in all BSD lines of service (linen and patient transport). Takes steps to correct errors in the delivery of BSD services either through direct action or communication to ensure quality service. Reviews all documentation completed by supervisor staff for compliance with procedures and clarity.
7. Arranges work to reduce or avoid overtime. Uses supplies efficiently and ensures that supplies are stored in a secure area. Uses equipment efficiently and ensures that equipment is in good working condition, cleaned and stored in a secure area.
8. Prepares reports and maintains statistical records. Research information accurately and thoroughly.  Composes related and required information in a clear and well-written manner.
9. Ensures adequate supplies and equipment are available and properly maintained. Checks to ensure that all equipment is maintained according to manufacturer’s specifications.  Reviews broken equipment to ensure it is properly tagged and repaired. Ensures that equipment is not being abused and is stored in a secure area. Makes recommendations for the replacement of equipment as necessary. Ensures there is always an adequate level of cleaning supplies available.
10. Maintains safety and sanitary standards in areas of responsibility. Prepares quality assurance reports and accident reports and submits them to Leadership Reviews daily reports completed by the Supervisor to address issues and resolve problems. Makes periodic inspections of areas of responsibility and submits inspection reports to the Director on a timely basis. Ensures OR logbook is compliant. Ensures that all safety, health, and sanitation regulations are met in accordance with Federal, State and City regulations. 
11. Performs other duties as assigned.

Minimum Qualifications:
To qualify you must have a Associate’s Degree in a related field. Minimum four years of supervisory experience or equivalent combination of education and experience. Excellent communication skills necessary.

Preferred Qualifications:
Bachelor’s Degree in management or related field

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 – $86,871.71 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here