Senior Dental Operations Director – Family Health Centers at NYU Langone

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation’s largest dental residency program, and New York State’s largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Senior Dental Operations Director – Family Health Centers at NYU Langone.

In this role, the successful candidate the Senior Dental Operations Director oversees the day-to-day clinical operations of the Family Health Centers dental program across multiple practices and locations. This role is a key member of the dental senior leadership team and partners closely with the Associate Dental Officer to maximize growth and financial performance, drive clinic efficiency, ensure the highest standards of patient care, and fosters a positive, high-performance work culture. Key responsibilities include operational management, strategic planning and execution, regulatory compliance, staff leadership, improving quality and performance initiatives, and aligning dental operations with the organization’s goals.

Job Responsibilities:

• Strategic Planning & Execution: Develop and implement operational strategies aligned with the organization’s goals. Identify opportunities for process improvements, cost optimization, and efficiency enhancements.

• Operational Management: Oversee the daily operations of all dental sites, ensuring smooth workflows and resource allocation. This includes managing budgets, visit volumes, schedules, inventory, facilities, and logistics.

• Leadership & Staff Management: Provide direct supervision, coaching, and mentorship to staff and departmental/site managers. Responsibilities include recruiting, training, performance evaluations, and fostering a culture of teamwork and accountability.

• Financial Oversight: Monitor and analyze key performance indicators (KPIs) and financial reports (monthly P&L statements) to ensure profitability and budget adherence. Implement data-driven strategies to improve visit volume and revenue cycles and control expenses.

• Compliance & Quality Assurance: Ensure all operations comply with federal, state, and local regulations and internal policies and procedures.  Partner with the Associate Dental Officer to ensure quality improvement initiatives and performance targets are met.

• Patient Care & Experience: Collaborate with dental clinical leaders to ensure high standards of patient-centered care and satisfaction. Implement strategies to enhance overall patient experience and retention and address patient grievances effectively.  Promote the use of and access to dental care for all existing FHC patients.

• Revenue Cycle Management: Collaborate closely with the revenue cycle team to ensure staff and provider compliance with all federal, state, and payor specific billing requirements that lead to correctly billing patients and payors to optimize reimbursement. 

Key Skills:

• Proven track record of success in managing complex clinical programs, leading large teams, and achieving operational and financial goals.
• Relates well and works collaboratively with all levels of staff in a professional manner.
• Excellent leadership, problem-solving, and financial analysis skills. 
• Creates and promotes an environment of accountability 
• Monitor and proactively identifies opportunities, challenges and potential risks that are based on data, sound reasoning, critical thinking.   
• Excellent analytical skills for interpreting data and performance metrics.
• Skilled at identifying root causes of issues and can propose and implement strategies for continuous performance improvement.
• Nurtures and rewards creativity & innovation that generate and implement breakthrough ideas and solutions

Minimum Qualifications:
To qualify you must have a Bachelor’s degree and a Masters degree in Business Administration, Healthcare Administration, or a related field.
7-10 years of progressive leadership experience in healthcare, public health, or a multi-location dental setting.
Equivalent combination of education and experience will be considered

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $209,207.96 – $308,582.16 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here