Supervisor, Guest Relations – Mineola
Job ID: 1157784_RR00116569
Facility: NYU Langone Hospital–Long Island
Position Type: Full-Time/Regular
Shift: Variable
Schedule: 10:00 AM – 6:00 PM; Days Vary, Monday – Friday w/occasional Saturday and/or Sunday
Department: Medical Office Support, Concierge (W67337)NYU Langone Hospital–Long Island
NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
Learn more about NYU Langone Hospital—Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Supervisor, Guest Relations – Mineola.
In this role, the successful candidate The Guest Relations & Lobby Operations Supervisor is responsible for overseeing daily operations within the lobby and adjacent public areas to ensure an exceptional experience for all patients, visitors, and guests. This role serves as the operational lead for managing lobby flow, appearance, and service quality, proactively identifying and resolving issues to maintain a fast, efficient, and welcoming environment. The Supervisor exercises independent judgment in modifying workflows, interpreting policies, and implementing service standards to support operational excellence. The role collaborates closely with security, concierge, patient relations, parking, and clinical teams to ensure seamless access, navigation, and service delivery.
Job Responsibilities:
- Provide day-to-day oversight and coordination of lobby operations, ensuring a positive and efficient experience for all patients and visitors.
- Develop staffing models and adjust coverage based on volume trends and operational needs.
- Participate in hiring, promotion, and termination recommendations.
- Develop and implement lobby operations protocols and service standards aligned with institutional objectives.
- Analyze lobby traffic data and identify process improvement opportunities to enhance patient throughput and experience.
- Assist with Kiosk check-in support, maintenance and metrics.
- Exercise independent judgment in modifying workflows and routing strategies to optimize operational efficiency.
- Serve as the operational authority for lobby management decisions during peak periods or critical incidents.
- Lead cross-functional process improvement initiatives impacting access, navigation, and service delivery.
- Interpret and apply hospital policies in real time to ensure compliance and operational continuity.
- Serve as primary escalation point for complex issues and ensure timely resolution.
- Perform other duties as assigned.
- Consistently models & promotes a culture of empathy, professionalism & exceptional service.
- Anticipates needs and challenges proactively, taking prompt action to prevent escalations.
- De-escalation using empathy and conflict resolution management
Minimum Qualifications:
To qualify you must have a Bachelor’s Degree and a minimum of 2-4 years of experience in healthcare, hospitality, or related operational environment. Prior supervisory or team leadership experience required.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 – $87,335.90 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
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About NYU Langone Health
Be Where Everyone Is Dedicated to Exceptional Care
NYU Langone is a world-class, patient-centered, integrated academic health system with Magnet®-recognized status by the American Nurses Credentialing Center (ANCC). Our trifold mission to care, teach, and discover is achieved daily through NYU Langone’s inclusive culture devoted to excellence across the organization. Here, you can advance your career supported by exceptionally talented faculty and staff in an environment where everyone works together to deliver the best possible outcomes for our patients.
Our Hiring Process
Joining Our Team
Get ready to start your career journey at NYU Langone, where cutting-edge research meets compassionate care, and discover how you can contribute to shaping the future of medicine.
Step 1
Apply Online
The NYU Langone hiring process begins with you applying through our online portal. Be sure to update and upload your resume. Shortly after you submit your application, you will receive an email confirmation. Ten days after applying you will receive a talent assessment to be completed.
Step 2
Schedule Interviews
If selected to continue the interview process, HR will reach out via phone or email first. Then, depending on your position, they will schedule an interview with unit managers or team members. You are encouraged to dress professionally for all interviews.
Step 3
Receive Offer
If you successfully complete the interview process and are identified as a finalist for the position, we will require that you complete a professional reference process. After evaluating the completed references, a decision will be made on who will receive a preliminary offer. If you receive a preliminary offer, HR will start the onboarding process with an agreed-upon tentative start date.
Step 4
Training & Orientation
You will be contacted by an onboarding specialist who will work with you on your pre-boarding requirements. Once fully cleared, we will ask you to complete compliance orientation regulatory training. On your first day, you will attend an online required orientation to acclimate to the health system and report to your new department based on instructions provided by your hiring manager.
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