NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.
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Position Summary:
We have an exciting opportunity to join our team as a Associate Director-Communications.
NYU Langone Health (NYULH) is seeking a skilled and strategic Associate Director, Relationship Manager to support PCC + Radiation Oncology, Transplant, Neurology, Neurosurgery, ENT, Womens Health, OBGYN, GI, Surgery, Ophthalmology, Adult Psych and Urology service lines. This role will support the Senior Director, Relationship lead across their designated service lines. Serving as a trusted advisor to service line leadership, the Associate Director will help shape communications and marketing initiatives that advance business priorities, support NYULH marketing efforts, and drive growth.
Reporting directly to the Senior Director, Relationship Lead within the Brand Experience, Creative and Design Center of Excellence (COE), this position will play a key leadership role in connecting the COE with designated service lines, translating business priorities into communications plans, and ensuring effective execution against strategic growth objectives.
Job Responsibilities:
Strategic Program Management
- Lead the development and execution of marketing and communications strategies aligned with service line priorities, growth targets, and organizational objectives across the portfolio of service lines supported by the Senior Director, Relationship Lead
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Partner with the Senior Director, Relationship Lead to manage day-to-day operations for COP planning, including intake, prioritization, development, review, launch, and post-launch debrief
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Manage and prioritize a high volume of requests across COPs, coordinating with content execution teams to ensure timely activation
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Drive accountability for key milestones across marketing and communications plans, ensuring accountability, timely decision-making, and strong execution
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Lead coordination and execution of integrated, 360-degree marketing and communications initiatives across multiple service lines, working closely with channel content development teams to ensure alignment to strategy, timelines, and priorities
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Identify and recommend opportunities to strengthen service line performance and accelerate growth through campaigns, partnerships, and other strategic initiatives
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Apply relevant marketing trends and technological innovations to identify relevant opportunities and enhance performance
Collaboration & Influence
- Drive collaboration across Brand, Experience, Creative, & Design COE, Media Relations COE, Enterprise Communications COE, Strategy, Digital and Program Measurement (SDPM) COE, Government & Community Affairs COE and Strategic Initiatives and Business Operations COE to drive successful campaigns aligned with strategic objectives for designated service line initiatives
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With Senior Director, Relationship Lead oversight, coordinate COP operations, including meetings and distribution of Program Briefs, Tactical Plans, and pre- and post-meeting communications for the portfolio
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Collaborate with the Senior Manager, Physician Reputation to ensure broader growth priorities align with specialty physician strategies
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Work closely with the Senior Director, Relationship Lead to engage physicians, researchers, and marketing experts in developing content that highlights clinical innovations and research
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Coordinate with Channel Lead peers across Content Studio, Brand, Creative & Design, and Digital teams to execute communications strategies across various channels
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Partner with the Content Studio to strategically review, refine, and approve content developed for designated service lines, ensuring alignment with organizational standards and audience needs
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Collaborate with the SDPM COE to define communications tracking requirements, support measurement setup, and inform ongoing campaign optimization
Operational Excellence
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Assist in enhancing campaigns and marketing initiatives by evaluating key metrics provided by the SDPM COE to understand effectiveness and inform continuous improvement
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Ensure adherence to COP processes, workflows, and governance, managing timelines, deliverables, and coordination across multiple initiatives
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Leverage analytics and reporting to inform planning cycles, optimize performance, and drive accountability across tactics
Minimum Qualifications:
- Minimum of 8-10 years of experience in communications, marketing planning, or program management in a large, complex, or regulated environment
- Proven ability to work effectively in a highly matrixed environment and across many stakeholders
- Strong skills in project management and execution of tactical deliverables
- Experience partnering with physicians and/or leaders in academic medicine to define their communications and marketing strategy
- Experience building and maintaining relationships
- Proficiency in project management, communication tools, and data analysis
- Strong interpersonal skills for cross-functional collaboration and ability to build strong relationships both internally and externally
- Excellent verbal and written communications skills
- Bachelors degree in Communications, Marketing, or related field required
Preferred Qualifications:
- Masters degree in Communications, Marketing, or related field
- Background in healthcare, academic medical centers, or other regulated industries
- Experience working with PCC + Radiation Oncology, Transplant, Neurology, Neurosurgery, ENT, Womens Health, OBGYN, GI, Surgery, Ophthalmology, Adult Psych and Urology
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $121,792.22 – $210,091.64 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
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About NYU Langone Health
Be Where Everyone Is Dedicated to Exceptional Care
NYU Langone is a world-class, patient-centered, integrated academic health system with Magnet®-recognized status by the American Nurses Credentialing Center (ANCC). Our trifold mission to care, teach, and discover is achieved daily through NYU Langone’s inclusive culture devoted to excellence across the organization. Here, you can advance your career supported by exceptionally talented faculty and staff in an environment where everyone works together to deliver the best possible outcomes for our patients.
Our Hiring Process
Joining Our Team
Get ready to start your career journey at NYU Langone, where cutting-edge research meets compassionate care, and discover how you can contribute to shaping the future of medicine.
Step 1
Apply Online
The NYU Langone hiring process begins with you applying through our online portal. Be sure to update and upload your resume. Shortly after you submit your application, you will receive an email confirmation. Ten days after applying you will receive a talent assessment to be completed.
Step 2
Schedule Interviews
If selected to continue the interview process, HR will reach out via phone or email first. Then, depending on your position, they will schedule an interview with unit managers or team members. You are encouraged to dress professionally for all interviews.
Step 3
Receive Offer
If you successfully complete the interview process and are identified as a finalist for the position, we will require that you complete a professional reference process. After evaluating the completed references, a decision will be made on who will receive a preliminary offer. If you receive a preliminary offer, HR will start the onboarding process with an agreed-upon tentative start date.
Step 4
Training & Orientation
You will be contacted by an onboarding specialist who will work with you on your pre-boarding requirements. Once fully cleared, we will ask you to complete compliance orientation regulatory training. On your first day, you will attend an online required orientation to acclimate to the health system and report to your new department based on instructions provided by your hiring manager.
Our Awards Reflect a Commitment to Excellence at Every Level
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