Lead Telehealth Nurse – Access Center (Endocrinology) *Hybrid in Boynton Beach, FL*
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- 1127933_RR00090873
- Nursing, NLF-Access Ctr Clinical AmbOps (F107), NYU Langone Health in Florida
- Full-Time/Regular
- NYU Langone Health in Florida
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- Monday – Friday
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, we believe in a holistic approach to patient care. We emphasize treating the whole person, not just the disease. Our renowned, evidence-based clinical care is led by an award-winning team of doctors and nurses. In fact, for the fourth time in a row, our organization has been recognized for its excellence in nursing by receiving Magnet® status from the American Nurses Credentialing Center (ANCC). We are proud to have the first Magnet® hospital in Brooklyn. This is an honor that only eight percent of hospitals in the U.S. ever achieve, and only one percent earn four or more times.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Position Summary:
We have an exciting opportunity to join our team as a Lead Telehealth Nurse- Access.
In this role, the Telehealth RN Team Lead has charge nurse responsibility for an assigned team within the Clinical Access Center. This role supports the Telehealth Nurse Manager in the day-to-day operations of the assigned team, and acts as a subject matter expert for a specific specialty. The Team Lead also carries out remote patient care responsibilities with emphasis on decision making and provides competent, safe and compassionate care based on established NYULH Patient Care and Nursing Standards and program policies. Utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act and Florida State Statutes.
Job Responsibilities:
- Collaborate with the Telehealth Nurse Manager or designee regarding daily assignments for the team; monitor message volumes throughout the day and collaborate with the NM or designee regarding staffing and assignment changes
- Keep assigned team updated on staffing changes, provider outages and other updates for sites within assigned region or specialty
- Support the implementation of new departmental policies, procedures and workflows
- Provide staff re-education as needed related to policies, procedures and workflows
- Act as first line assistance for staff issues related to questions, patient issues and immediate problems
- Review and QA issues or cases forwarded by the sites within assigned region, and review outcomes with NM or designee, and with Telehealth Nurse as appropriate
- Act as a liaison between the team and the Nurse Manager for issues or questions related to working with sites within the assigned region
- Maintain timesheets for telehealth nurses within assigned team – ensure that payroll is accurate for Nurse Manager approval
- Other duties as required
Minimum Qualifications:
To qualify you must have a Bachelor of Science in Nursing
3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, with subject matter experience within assigned specialty
Unrestricted Registered Professional Nursing license in New York State and Florida
Ability to demonstrate critical thinking and independent thinking
Excellent time management, organizational and prioritization skills
Ability to collaborate and communicate with all levels within an organization
Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically
Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
Excellent customer service skills.
Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYS
Preferred Qualifications:
Must have previous endocrinology experience and be knowledgeable about various endocrinology conditions, particularly diabetes (Type 1 and Type 2)
NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Florida’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
