Associate Director, Patient Services (Food and Nutrition)
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- 1130038_RR00093063
- Managers/Directors/Administrators, FD+NTR-Administration (H165), NYU Langone Hospitals
- Full-Time/Regular
- NYU Langone Hospitals
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- Mon-Fri, variable, flex shifts
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, there are numerous areas for you as a leadership professional to make an impact on our organization. As one of the nation’s leading medical centers, we need bright, innovative people to step up and take charge of the many initiatives currently taking place here. From our brand new 830,000-square-foot Helen L. and Martin S. Kimmel Pavilion to our new 16 story Science Building, NYU Langone Health is ripe with career-opportunities that are sure to transform the way we think about medical care.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Associate Director, Patient Services.
Responsible for overseeing the operation of the patient food service functions of the Department of Food and Nutrition. Ensures compliance with the rules and regulations of the Medical Board, TJC and State and local regulatory agencies. Ensures that patients receive optimal nutritional care in accordance with the most current information in the field of nutrition. Maintains and supervises patient food delivery to maximize patient satisfaction with Food and Nutrition Services
Job Responsibilities:
- Oversees all aspects of Patient Services Operations, holding leaders accountable to achieve departmental and organizational goals.
- Adheres to and promotes the mission, vision and values of the Food and Nutrition Services Department and NYU Langone Health. Achieves a world class level of food and hospitality for our staff, patients, and guests
- Ensures a high level of employee engagement and satisfaction by facilitating a positive work environment, open lines of communication, and culture of excellence.
- Demonstrates fiscal responsibility and oversight in meeting accordance with departmental budgets for labor and supplies. Establishes appropriate staffing patters to assure quality car and service while meeting budget targets. Provides, maintains and updates up to date systems for tracking revenues and tracks costing meals served, employee time and attendance. Budget to expenditure variances are tracked in a timely fashion and reviews budget variances with related management.
- Performs other duties as assigned.
- Ensures that all employees under supervision meet mandatory and continuing education requirements.
- Ensures that Departmental Manuals are up to date and compliant. Ensures that Nutrition Care Manual is current and compliant with JCAHO, Rules and Regulations of the Medical Board, and Nutrition standards of the Medical Center. Ensures that Policy and Procedure Manual is current and reflective of current operations, Codes and Medical Center Policies. Updates manuals to assure accuracy and compliance. Ensures that F&N complies with all aspects of hospital safety and emergency preparedness policies.
- Oversees the function of Food Service specific computer systems within the Food Service Department. Recommends and oversees Food Service computer systems and their smooth functioning. Coordinates the functioning of the patient services area of the department with all other areas. Provides training on systems for management and staff. Handles patient related food problems. Always practices the highest level of professionalism in dealing with others. Participates in hospital committees as assigned.
- Oversees Human Resource functions within these areas. Responsible for recommending and carrying out such employee matters as promotions and disciplinary actions. Interfaces with Human Resources and Union. Ensures timely training, health assessments and evaluations for employees who are direct reports.
- Maintains audit functions within patient food service. Regularly seeks opportunities for continuing education. Interacts with Finance and Internal Audit as needed. Collaborates with the clinical staff in the selection, development and adoption of educational materials. Ensures that all audits for temperature, food handling, tray distribution, infection control and food safety are maintained. Oversees the nutritional adequacy of menus.
- Monitors all aspects of the meal service tray delivery within the Food Service Department. Ensures that all staff in areas of responsibility are appropriately trained and oriented. Provides meetings and ongoing educational forums for nutrition staff to ensure that nutrition practice is consistent with the most current information in the field. Provides ongoing education for non-clinical staff to for their continued development and to ensure adherence to departmental standards. Ensures that job descriptions and staffing plans are updated as appropriate.
Minimum Qualifications:
To qualify you must have a Bachelors Degree
5 or more years management experience in healthcare food service.
National Restaurant Association Educational Foundation for ServSafe Protection Certification (obtained within 6 months of hire)
Preferred Qualifications:
Registered Dietitian (RD)
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 – $195,179.92 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Diana P.
Manager–School Health Clinical Services
“The Family Health Centers at NYU Langone Health offers me the opportunity to positively impact the lives of patients and their families. I chose a career here to make a difference at an institution with a reputation for excellence. NYU Langone is patient and employee-centered and they support our professional growth and development by offering a comprehensive benefits package and generous tuition reimbursement.”
Ariana C.
Assistant Director, Professional Billing Operations
“I was instantly attracted to the culture at NYU Langone Health. I love the fast-paced environment and how there are so many opportunities for career growth. We are constantly expanding, which helps me learn new things and meet new and interesting people with diverse backgrounds.”
Olga S.
Coding Quality Manager at NYU Langone Health in Florida
“I am very proud to work for one of the best hospitals in New York! NYU Langone Health is a great institution that cares about patients and supporting employees. My role as a manager is to make sure that my team members are working as a team to drive our mission forward. Effective teamwork achieves much more than any individual can!”
Yannique S.
Credentials Associate
“My daughter was born at NYU Langone Health where we received exceptional care. That was when building a career at NYU Langone became a goal of mine. I wanted to be just like the individuals who surrounded us in our time of need, and I knew I wanted to make a positive impact. Today, I get to do just that as a member of the Medical Staff Services Department. The work I perform each day is crucial in maintaining high standards of patient care and safety within our organization.”
Eileen P.
Director, Revenue Cycle Initiatives
“I chose NYU Langone Health because I wanted to be a part of a world-class health system. I feel a sense of pride working here and feel supported in a truly cohesive and diverse working environment. I have taken a number of career development courses related to leadership. The expansion in training and development curriculums over the years has really been impressive and it’s a testament to how much NYU Langone wants to invest in and develop their in-house talent!”
Adair L.
Associate Director, Development Administration
“NYU Langone Health is not only my employer, it’s also a community that I am very proud to be a part of.”
Tanisha D.
Program Coordinator
“I saw that there were many opportunities to grow within the organization and used the tuition remission offering at NYU Langone Health to obtain my master’s degree. NYU Langone celebrates their employees and genuinely wants to hire from within, so take advantage of the resources available to you and speak to members of the Talent Acquisition Team, who are helpful.”
Doris V.
Revenue Cycle Manager – Pediatrics Department
“It’s not just that NYU Langone Health cares about their employees – it’s the fact that we are family. I quickly learned that in order to grow and to be successful you need to collaborate with others, work hard and deliver excellence.”
Isiuwa O.
Respiratory Therapist
“NYU Langone Health delivers high-quality healthcare with compassion, dignity, and respect to all, without exception. When I was hired as a respiratory therapist, I saw the opportunity to contribute to an exciting forward-thinking, and fast-moving department. I love working in a department where everyone is collaborative and has a high work ethic.”
Taslema L.
Talent Acquisition Specialist
At NYU Langone Health, I’ve been fortunate to have leaders that supported my growth within the institution. I have taken many courses that NYU Langone offers, which have been extremely valuable in helping me become the professional I am today. I recently completed the Team Leadership Development Program which has provided me with tools to upskill to the next step in my career. The opportunities here are endless.
Nazneen H.
Clinical Charge Nurse Auditor in Revenue Management Initiatives
“I was fortunate to receive firsthand training from some of the founding team members of my department. This made my onboarding experience invaluable and now I will get to pass on my knowledge and experience to future new hires within the department and pay it forward. The collaborative spirit at NYU Langone Health has created an excellent work culture where I can work alongside colleagues who share our same company vision to serve, teach, and discover.”
Himanshu T.
Senior Accounts Payable Associate
“It has been such a privilege to be a part of NYU Langone Health. It’s a place filled with hard work, cheerful coworkers, and supportive management. My supervisor and manager motivated me to grow personally and professionally. The career development resources offered, such as professional development classes and programs have greatly contributed to my growth.”