Nursing Director, Patient and Family Education

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Nursing Director, Patient and Family Education.

In this role, the successful candidate Works collaboratively with of the healthcare team from a variety of clinical areas within the NYU Langone Health System to lead the clinical evaluation and implementation of patient and family education and related projects. Leadership of various NYU Langone clinical and patient service programs to evaluate and support the provision of effective patient and family education and excellent patient focused care. Works with Medical Center Information Technology (MCIT) department to create ways to have staff, patients and families use Epic, MyWall, MyChart, and other innovative approaches to access and consume patient education. Works with the Patient Experience departments across the enterprise to explore and implement strategies that improve and enhance patient satisfaction and patient engagement (i.e. MyWall, MyChart, MyChart Bedside Mobile).

Job Responsibilities:

• CLINICAL RESPONSIBILITIES:
  • Leads the clinical development of our Patient and Family Education (PFE) program
  • Supports the PFE team to apply knowledge of patient education, health literacy, regulatory standards and technology to develop and deliver best practice education resources for patients at all levels of the health system. This includes acute care, ambulatory and population health. 
  • Establishes timelines for project deliverables
  • Works with members of the healthcare team to determine priority projects based on identified needs; creates strategy and execution plan
  • Reviews and selects appropriate outsourcing vendors and other entities (internal or external).
  • Works with chairs of the various councils and committees enterprise wide to ensure timely review and update of all patient education materials
  • Collaborates/partners with Language Services to ensure current patient and family educational materials meet the needs of patients with limited English proficiency or who do not speak English
  • Ensures all patient education materials are health literate using best practices for plain language prior to sending for translation
  • Collaborates with clinical and quality leaders to ensure resources are leveraged in managing high risk patient populations. Ensures clinical content within patient/family education materials for specific patient populations meets requirements as identified for those populations
• COORDINATION/LEADERSHIP RESPONSIBILITIES:
  • Leads review and comparison of new educational materials/systems with current materials/systems in use
  • Collaborates with Nursing Professional Practice Department and interdisciplinary teams to educate clinical staff on available patient education resources and the correct use of these resources in Epic as well as outside of Epic, and teaching methods to ensure clinical competency and excellence
  • Leads interdisciplinary teams across the enterprise in the development, implementation, and evaluation of patient education materials for all patient populations
  • Develops and implements communication plan regarding dissemination of updated/new clinical content and or new patient education programs/materials
  • Develops and deploys enterprise communication tools for nurses and multidisciplinary teams with information on location(s) of patient education materials
  • Establishes collaborative relationships with nursing staff, leadership, medical staff, Medical Center Information Technology (MCIT) staff, and other clinical and administrative staff throughout the enterprise
  • Role models core values in actions and communications with patients, families, staff and other disciplines
  • Demonstrates visibility, accessibility and effective communication that convey a strong sense of advocacy and support for staff and leadership
  • Conducts activities in fiscally sound and effective manner
• EDUCATION/DEVELOPMENT RESPONSIBILITIES:
  • Assesses competency level of incoming and existing staff and establishes individual based plans to ensure competency requirements are achieved
  • Provides opportunities for staff and leadership participation in activities and educational programs that promotes adequate assessment of patient literacy
  • Supports the professional learning environment, by engaging in educational programs as indicated or as requested
  • Serves as a resource to staff and leadership for development of patient education materials.
  • Maintains educational and information systems competency by participation in continuing education, professional organizations and other related activities
  • Chairs the enterprise wide Patient and Family Education Champion Committee
• QUALITY and PERFORMANCE OUTCOMES RESPONSIBILITIES:
  • Designs reports to capture relevant data to determine effectiveness of patient and family education
  • Supports organizational and regulatory compliance policies and standards regarding patient and family education
  • Participates in development and implementation of quality and performance improvement initiatives of the program. Recommends program changes based on current literature, research, and evidence-based practice findings
  • Develops a process for on-going evaluation of patient educational materials and technologies
  • Participates/supports review of compliance reports with assessment of patients/family’s educational needs, provision of education throughout hospitalization and discharge, in an effort to promote best practices (and identify areas for improvement)
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and the Joint Commission standards

Minimum Qualifications:
To qualify you must have a o Registered Nurse in the State of NY
o Masters degree required
o ANCC recognized certification in specialty clinical area
o Minimum of 5 years of education experience in clinical areas with 5-7 years in a leadership position
o Highly-organized, creative, hard-working and comfortable working in an interdisciplinary setting which includes clinicians, production staff, and all levels of leaders
o A passion for innovative approaches to improve patient and family education
o Requires limited direction for expected tasks.

Required Licenses: Registered Nurse License-NYS

Preferred Qualifications:
PhD or Doctorate level degree preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $131,799.53 – $219,665.88 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here