Senior Medical Assistant – Faculty Group Practice
-
- 1129970_RR00093012
- Medical Office Support, NYU Grossman School of Medicine, NYUL Ambul Care – Brklyn Hgts (S1826)
- Full-Time/Regular
- NYU Grossman School of Medicine (SOM)
-
- M-F
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
With over six inpatient locations, and additional facilities spread throughout, NYU Langone Health is New York City’s premier healthcare institution. Our world-class facilities service all five boroughs and treat a full range of medical conditions in both inpatient and outpatient settings. Our growing outpatient network allows us to deliver our exceptional medical services directly to the communities we serve. Plus, our doctors and nurses are routinely voted as some of the best in the nation. It’s no wonder why the name NYU Langone Health has become synonymous with excellence.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Grossman School of Medicine is one of the nation’s top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Senior Medical Assistant.
In this role, the successful candidate is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This position primarily supports the practice with Medical Assistant duties but at a senior Level. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Senior Medical Assistant is also responsible for administrative tasks, such as, scheduling appointments, answering phone calls, and performing data entry.
Job Responsibilities:
• Serves as primary trainer for new hires.
• Escorts patients to exam rooms.
• Cleans and stocks exam rooms.
• Measures and records patient vital signs.
• Obtains and processes blood samples as per NYULH policy.
• Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR.
• Promotes a positive patient experience.
• Communicates effectively with providers and administrative staff, escalate issues.
• Answers phone calls.
• Reviews and respond to in-basket messages.
• Follows up on Rx refill requests.
• Performs other duties as needed.
Clinical & Administrative Responsibilities
• Perform clerical and clinical responsibilities as assigned by management.
• Responsible for monitoring dashboards to identify delays in patient flow.
• Assists patients and communicates with physicians to obtain prescription renewals as needed.
• Assists with training and in-servicing Medical Assistant staff.
• Assists in the planning, coordination and schedules the activities of the medical assistants if applicable.
• Serve as the liaison and a key point of contact between practice operations, management and coordinating patient throughout.
• Actively listen to patient concerns, and escalate to appropriate management as they arise, performing service recovery as needed.
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake.
• Ensures the appropriate translation services or equipment is in place prior to the start of visit.
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
• Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following. organizational policy & procedure, and with documentation of any required competency in place.
• Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
• Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter.
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
• Maintains patient privacy as it relates to HIPPA standards.
• Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.
• Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices.
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care.
• Assists physicians with procedure and/or set-up according to the specialty where necessary.
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit.
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
• Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal.
• Performs other duties as assigned.
Patient Experience and Access
- Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Minimum Qualifications:
To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA). Minimum of 3 years of Medical Assistant Experience in a faculty group practice or hospital setting.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $59,805.20 – $59,805.20 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Jessica G.
Medical Assistant
“I wanted to become a medical assistant because I fell in love with the medical field and wanted to be a closer part of patient care. During the NYU Langone Health Medical Assistant Program, my favorite experience was doing an externship with my colleagues at Huntington Medical Group. I felt like I was learning from the best, and I appreciated the time spent helping me understand the job. Plus, with good company, it’s easy to make the job even more enjoyable!”
Nubia G.
Medical Assistant
“What motivates me to build a career at NYU Langone Health is the benefits and opportunities that it provides for career growth. I’m part of a team of great individuals that strives to be the best in patient excellence and satisfaction.”
Jane F.
Dental Assistant
“NYU Langone Health is a great place to work. I enjoy working with my colleagues as a team. NYU Langone offers training programs that allow us to grow within the organization. I feel valued as an employee.”
Nimisha S.
Manager FGP Office
“If you are looking to be a part of an organization with a history of excellence in patient care that is not only patient-centric but also employee-centric, then NYU Langone Health is the place for you. NYU Langone offers a variety of E-Learnings and training programs available to all employees in their specific departments to assist them in their daily jobs and their personal growth.”
Yolanda C.
Medical Assistant – EPIC
“NYU Langone Health is a company for people who want to excel and be challenged. It is a fast-paced environment that is full of opportunities to learn and grow. I have personally benefited from the excel training program through FOCUS when I first started. Every day is a learning experience, and that’s what I enjoy most.”
Christopher G.
Technical Manager-Radiology
“My motivation to build a career at NYU Langone Health comes from my parents. My mother was employed with NYU Langone for over 35 years and my father spent 15 years at the organization. They worked at NYU Langone to improve the lives of all who entered its doors, and they helped grow the institution to what it is today. I want to have the same impact, commitment, and dedication to NYU Langone’s future growth.”
Jackeline N.
FGP Office Supervisor
“NYU Langone Health has never been just a job for me. Instead it has been, and continues to be, an organization that provides educational fulfillment by developing and empowering its staff. Every single day, since the first day, with NYU Langone Health I have learned something new.”
Sandra J.
FGP Office Manager
“I have learned so much not only through formal NYU focus courses, but also by working closely with my Division Director and Administrator, both who have guided and mentored me.”