Concierge – **Langone Orthopedic Center**
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- 1130792_RR00093848
- Administrative/Office Support, NYU Langone Hospitals, Orthopedic Ctr-Intake (H963)
- Full-Time/Regular
- NYU Langone Hospitals
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- Monday – Friday; 7:30AM – 3:30PM
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, administrative and temporary support professionals play a critical role in our organization. These intrepid individuals work in the background coordinating meetings, performing data analysis, scheduling interviews, and so much more. They ensure our doctors, nurses, and allied health professionals can focus on what matters — our patients. Plus, NYU Langone Health encourages and supports the development of our temporary staff by providing training. Thanks to the support they receive, nearly 50% of our temporary employees end up transitioning into permanent roles every year.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Concierge – **Langone Orthopedic Center**.
In this role, the successful candidate is responsible for providing information regarding CMC services and serves as initial contact person for patients, their family members and representatives, and other visitors coming to the CMC. Performs service functions including, but not limited to way finding, answering phones, assisting patients and visitors and ensuring patient issues are escalated to appropriate personnel. Works under direct supervision.
Job Responsibilities:
- Demonstrates knowledge of the organization’s mission and core values and incorporates them into the performance of duties.
- Participates and performs all other related duties as required.
- Completes regular rounding of the patient areas to proactively address issues (wayfinding, questions about center, wait times, miscellaneous questions). Enters appropriate tickets for escalation (IT, Facilities) when issue identified during rounding or observation.
- Orients patients to My Chart application, assists patients with checking in at Self Check in Kiosks and intervenes when there’s an issue.
- Assist in timely patient appointments by providing information to patients and providing directions to appointment location. Provides necessary information regarding schedule. Assists patients or caregiver with inquires.
- Obtains patient insurance information. Forwards patient insurance information within a timely manner. Validates parking tickets for patients.
- Effectively provides needed instructions to patients and caregivers for needed services. Log each patient arrival inpatient tracking system. Ensures all demographic information is entered into the database. Processes information in a timely manner.
- Demonstrates excellent and effective customer service skills at all times.
- Greet patients using excellent customer service skills using appropriate verbal, written techniques when obtaining or conveying information to patients, physicians, nurses, or ancillary staff. Utilizes applicable computer systems.
- Effectively communicates information to patients and caregivers as necessary. Answers telephone calls, triaging emergencies, transferring calls to appropriate parties. Answers calls within a timely manner. Quickly responds to requests and uses excellent customer service skills when answering calls and
responding to callers. - Provides escort to patient and patient family when required.
- Arranges assistance for those patients who require help upon entering the CMC. Works with patients or caregivers to arrange assistance in a timely manner and is aware of individuals coming in and out of the center to arrange assistance when needed or requested.
Minimum Qualifications:
To qualify you must have a High school diploma and 1 year related experience or the equivalent combination of education and experience. Multiple telephone line experience and good telephone etiquette. Basic computer operations knowledge. Ability to communicate with patients, staff, and community members, both in person and on the telephone.
Preferred Qualifications:
Experience working in the Hotel/Hospitality industry
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $54,876.92 – $54,876.92 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Reginald P.
Administrative Support Supervisor
“My entire career journey with NYU Langone Health has been within the Emergency Department in various roles. It has always been humbling working with amazing people who are dedicated to helping others. Having the opportunity to work for the best Emergency Department in all of New York City is something I take with great pride and honor.”
Noa L.
Lead Access Center Representative
“When I first began working at NYU Langone Health, I felt a sense of belonging and realized this is where I want to spend the rest of my professional career. Since joining, I’ve pushed myself to do well in every position I have and to advance. I not only enjoy my current role, but I also enjoy learning about new topics. I am excited to explore what else NYU Langone has to offer me in my career.”
Madelyn B.
Senior Medical Secretary
“I knew that by choosing to work at NYU Langone Health, I’d grow into a role I always aspired to achieve. I wanted to experience a top-quality healthcare setting and work in the best hospital in New York City. I’m bilingual in English and Spanish, and through NYU Langone. I was able to obtain my Spanish Medical Interpreter Certification through their continuing education benefit.”
Nicolyn L.
Departmental Secretary
“I decided to build my career at NYU Langone Health because of the vast opportunities and room for growth I knew existed here. I felt that I’d be able to reach my full potential within the organization.”
Tammy S.
Sr. Practice Manager
“Patients and employees choose NYU Langone Health for the NYU Langone experience. As staff, we are given the opportunity every day to make a lasting impression by being a part of a patient –centered medical team. Part of our mission is to serve and discover through an integrated academic culture that is devoted to excellence in patient-care and education. NYU Langone serves its staff by encouraging us to discover how we fit into the big picture by supporting our career goals. The hospital provides many resources to enhance our personal and professional development. I have utilized the amazing tuition assistance benefit to help me obtain a Master’s Degree in public Administration, and have always felt emboldened to dream big and provided the support to succeed along my career trajectory.”
Maria P.
Administrative Coordinator
“NYU Langone Health offers several career and learning opportunities, and a great benefits package for staff, which are strong motivators to build a lifelong career in the organization.”
Johanna J.
Hospital Concierge
“NYU Langone Health supports their employees and will provide you with many opportunities to grow through their career development program. In my current position, I took a refresher course in Microsoft Word to enhance my current skill set. I am looking forward to taking more courses at NYU Langone to further my skills.”
Abiodun N.
Admin Manager
“What we do at NYU Langone Health is very impactful. I’m proud to be a part of the movement that provides for and supports the community. I love when I get to collaborate with my staff. I strive to make them feel included and heard. The teams I’ve worked on have always been welcoming, and we all continue to work together to reach our goal.”