Part-Time Patient Services Associate
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- 1130874_RR00093315
- Administrative/Office Support, FIN-Patient Access (L17917), NYU Langone Hospital – Brooklyn
- Part-Time
- NYU Langone Hospital – Brooklyn
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- Sunday-Wednesday 11AM-3PM, every Holiday required.
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, administrative and temporary support professionals play a critical role in our organization. These intrepid individuals work in the background coordinating meetings, performing data analysis, scheduling interviews, and so much more. They ensure our doctors, nurses, and allied health professionals can focus on what matters — our patients. Plus, NYU Langone Health encourages and supports the development of our temporary staff by providing training. Thanks to the support they receive, nearly 50% of our temporary employees end up transitioning into permanent roles every year.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Hospital – Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health’s anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital – Brooklyn, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Part-Time Patient Services Associate.
In this role, the successful candidate Performs diversified duties in the patient access departments. Duties will vary depending on the needs of the work in the specific area. Duties include but are not limited to: coordinating registration and ED unit clerk functions, triaging and reviewing daily work to ensure prioritization and minimal backlog, insurance verification, financial assistance assessment, billing and follow up activities.
Job Responsibilities:
- Complies with HIPAA, OSHA, JCAHO, NYU policies and procedures
- Admitting Office:
- 1.Performs registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner.
- 2.Ability to accurately change names, change patient types and transfer patients
- 3.Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
- 4.Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area
- 5.Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis
- 6.Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis
- 7.Answers questions and provides information regarding the medical center’s policies and procedures related to admitting, outpatient services, and financial matters, distributes patient handbooks, and charity care/Medicaid information
- 8.Interprets hospital regulations to patients
- 9.Makes decisions to facilitate departmental workflow in presence or absence of supervisor
- 10.When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgement of receipt of notice
- 11.Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner
- 12.Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner
- 13.Prepares admission folders, print reports, census and schedules
- Insurance Verification :
- 1.Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verification.
- 2.Ability to add insurance accurately
- 3.Screens patients to determine eligibility for Medicaid and refers accounts accordingly
- 4.Verify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basis
- 5.Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basis.
- 6.Prepares admission folders, pulls discharge folders and files accounts daily
- 7.Reviews and completes MSPs as required
- 8.Coordinates the daily workflow to ensure that accounts are completed timely and accurately
- Emergency Department:
- 1.Performs registrations of emergency room visits promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required.
- 2.Ability to accurately change names, change patient types and transfer patients
- 3.Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing chats and labels.
- 4.Screens patients to determine eligibility for Medicaid, provides self-pay patients with Charity Care and Medicaid notice, and refers accounts to Medicaid Area
- 5.Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
- 6.Verifies insurance and obtains EMEVS authorization for all Medicaid patients and updates account
- 7.Completes inpatient admissions for patients admitted through the ED timely and accurately. This includes securing missing information, procuring bed assignment and updating computer system
- 8.Tracks patients in the ED
- 9.Enters charges, updates physician fields prepares charts for the medical records department and maintains ED Log in a satisfactorily manner
- 10.Answers phones in a timely manner, refers calls and pages appropriate parties.
- 11.Answers questions and provides information regarding the medical center’s policies and procedures related to admission, distributes patient handbooks and Medicaid application information letter
- 12.When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgment of receipt of notice.
- 13.Places laboratory and radiology orders and assures that clinical results are placed in ED chart, as needed
- 14.Accurately complete the Admission Consult Sheet for all admitted patients, including following the Voluntary Physician Referral Program procedures
- 15.Works cooperatively with Emergency Department and medical center staff
- 16.Coordinates the daily workflow to ensure that ED accounts are processed accurately and timely.
- Medicaid Financial Counseling:
- 1.Conducts face to face interviews with patients or their respective representatives in a courteous and professional manner for the purpose of screening patients to determine eligibility for financial programs (Medicaid, Hill Burton)
- 2.Obtains appropriate documentation on a timely basis to support application
- 3.Accurately prepares application for submission
- 4.Processes and submits application on a timely basis
- 5.Enters and updates insurance and patient information timely and accurately into all computer systems
- 6.Refers accounts as appropriate, and in a timely manner, to Supervisor for referral to collectionPrints and manages work lists, patient letters and Medicaid Correspondence
- 7.Use insurance management functions to update account and prepare claim for billingCoordinates the daily workflow to ensure that accounts are completed timely and accurately
- Performs any additional duties related to Patient Accounts, Admitting and/or Finance as directed
- Is willing to extend beyond basic duties in critical situations
- Works effectively in unfamiliar situations and responds positively to change
- Speaks clearly and writes in a well-organized manner
- Assists in the training/re-training of staff
- Maintains productivity and quality statistics, reviews assigned daily work
- Orders, receives and maintains adequate forms, supplies, and charts necessary for the functioning of the department
- Charity Care Policies and Procedures
- Maintains accurate information regarding insurances, contacts and insurance coverage, as well as the institutions
- Performs general office duties such as adding toner and paper to printers, filing, answering telephones, transmitting messages, opening, sorting and delivering mail, as required.
- Maintains computer skills
- Utilizes all available resources to reach sound decisions
- Accepts direction from Supervisor willingly
- Completes goals and assigned projects in a timely manner
- Meets annual mandatory education requirements
- Meets attendance & punctuality guidelines
- Fosters an environment that promotes teamwork
- Cooperates in working with co-workers, other medical center staff, and outside agencies
- Works with others toward shared goals including participation in department problem-solving and improvement activities
- Demonstrates an awareness of and respect for co-workers/patients’ cultural background, treating people with fairness and respect
- Complies with HIPAA, OSHA, JCAHO, NYU policies and procedures
Minimum Qualifications:
To qualify you must have a High School Diploma or equivalent required. 2+ years relevant experience. Strong customer service and communication skills. Proficient in MS Excel, Word, and Outlook. Familiarity or prior experience with office setting. Prior customer service experience. Must be articulate with good interpersonal skills. Must have knowledge of computer keyboard able to type a minimum of 20 words per minute. Must be able to accurately enter data. Willingness to devote the time required completing assigned tasks on schedule.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital – Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital- Brooklyn’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $22.92 – $25.63 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Reginald P.
Administrative Support Supervisor
“My entire career journey with NYU Langone Health has been within the Emergency Department in various roles. It has always been humbling working with amazing people who are dedicated to helping others. Having the opportunity to work for the best Emergency Department in all of New York City is something I take with great pride and honor.”
Noa L.
Lead Access Center Representative
“When I first began working at NYU Langone Health, I felt a sense of belonging and realized this is where I want to spend the rest of my professional career. Since joining, I’ve pushed myself to do well in every position I have and to advance. I not only enjoy my current role, but I also enjoy learning about new topics. I am excited to explore what else NYU Langone has to offer me in my career.”
Madelyn B.
Senior Medical Secretary
“I knew that by choosing to work at NYU Langone Health, I’d grow into a role I always aspired to achieve. I wanted to experience a top-quality healthcare setting and work in the best hospital in New York City. I’m bilingual in English and Spanish, and through NYU Langone. I was able to obtain my Spanish Medical Interpreter Certification through their continuing education benefit.”
Nicolyn L.
Departmental Secretary
“I decided to build my career at NYU Langone Health because of the vast opportunities and room for growth I knew existed here. I felt that I’d be able to reach my full potential within the organization.”
Tammy S.
Sr. Practice Manager
“Patients and employees choose NYU Langone Health for the NYU Langone experience. As staff, we are given the opportunity every day to make a lasting impression by being a part of a patient –centered medical team. Part of our mission is to serve and discover through an integrated academic culture that is devoted to excellence in patient-care and education. NYU Langone serves its staff by encouraging us to discover how we fit into the big picture by supporting our career goals. The hospital provides many resources to enhance our personal and professional development. I have utilized the amazing tuition assistance benefit to help me obtain a Master’s Degree in public Administration, and have always felt emboldened to dream big and provided the support to succeed along my career trajectory.”
Maria P.
Administrative Coordinator
“NYU Langone Health offers several career and learning opportunities, and a great benefits package for staff, which are strong motivators to build a lifelong career in the organization.”
Johanna J.
Hospital Concierge
“NYU Langone Health supports their employees and will provide you with many opportunities to grow through their career development program. In my current position, I took a refresher course in Microsoft Word to enhance my current skill set. I am looking forward to taking more courses at NYU Langone to further my skills.”
Abiodun N.
Admin Manager
“What we do at NYU Langone Health is very impactful. I’m proud to be a part of the movement that provides for and supports the community. I love when I get to collaborate with my staff. I strive to make them feel included and heard. The teams I’ve worked on have always been welcoming, and we all continue to work together to reach our goal.”