Operations Manager – Facilities Decision Support (Real Estate Development + Facilities)
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- 1131350_RR00091809
- Management, NYU Langone Health, RED+F-Project Plan+Design (C11)
- Full-Time/Regular
- NYU Langone Health
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- Mon-Fri 9am-5pm
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, there are numerous areas for you as a leadership professional to make an impact on our organization. As one of the nation’s leading medical centers, we need bright, innovative people to step up and take charge of the many initiatives currently taking place here. From our brand new 830,000-square-foot Helen L. and Martin S. Kimmel Pavilion to our new 16 story Science Building, NYU Langone Health is ripe with career-opportunities that are sure to transform the way we think about medical care.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Operations Manager – Facilities Decision Support (Real Estate Development + Facilities).
The Operations Manager – Facilities Decision Support will be responsible for developing and maintaining QA/QC operations for medical equipment, as well as managing tracking and utilization of medical assets in accordance with established procedures.
Job Responsibilities:
- Develop and manage policies, procedures, and performance metrics to streamline medical asset management and tracking operations, ensuring operational standards are achieved and accurately communicated with leadership and other departments.
- Lead assessment of business requirements, and develop and document the functional needs, technical specifications for RFID/RTLS asset tracking systems.
- Oversee and manage asset tracking systems to provide precise and real-time tracking information on medical equipment locations, enhancing operational efficiency and patient care.
- Design and maintain workflow processes for monitoring the condition and maintenance needs of medical equipment using RFID/RTLS-enabled asset tags, ensuring compliance with health and safety standards and reducing equipment downtime.
- Develop and implement integration of asset tracking data with existing medical equipment management systems in support of dynamic PAR Levels management, enabling accurate and real-time inventory levels which support decision-making and financial planning, and facilitating preventative maintenance by alerting technicians to the location and timing for servicing medical equipment.
- Work with other departments to develop and implement security protocols utilizing asset tracking technology to prevent unauthorized access to or removal of medical equipment, enhancing the security of valuable assets.
- Collaborate with clinical departments, vendors and suppliers to ensure all new medical equipment comes pre-tagged with RFID/RTLS, streamlining the process of integrating new assets into the existing tracking system.
- Leverage RFID/RTLS data analytics to assess the utilization rates of medical equipment, identifying opportunities for optimization and cost savings through better asset allocation.
- Explore and implement innovative processes based on asset tracking technology for improved safety and workflow optimization.
- Develop a comprehensive training program for all relevant staff on the use of asset tracking technology in tracking and managing medical assets.
- Conduct periodic audits to validate the accuracy of the medical equipment inventory, ensuring data integrity and compliance with regulatory requirements.
- Support the establishment of continuous quality improvement programs at both the departmental and hospital levels. Conduct analysis and execution of process flow enhancements, ensuring ongoing enhancement of both process efficiency and service quality.
- Evaluate tasks completed by internal staff and develop corrective measures as required. Participate in regular and specific meetings, including those of the Safety Committee and New Equipment Acquisition Committee if applicable.
- Collaborate with clinical engineering and hospital operations to establish and maintain the standards of business processes in order to drive workflow consistency, optimize clinical operations and mitigate operational risks.
- Design reports and dashboards that can track operational metrics and provide actionable insights for medical asset utilization and maintenance.
- Support strategic departmental planning and project management for both short-term tasks and long-term initiatives.
- Develop and maintain the RACI matrix between clinical engineering and IT to support, maintain, and troubleshoot Epic-Integrated medical devices.
- Lead identification, design and selection of new healthcare technology platforms and support medical device interoperability.
- Develop and maintain system workflow and configuration and routinely monitor data flows through medical devices.
- Develop risk assessments and ensure medical devices have required security controls to collect, store, and transmit the data consistent with organizational policy.
- Remain up to date on new technologies and trends in the healthcare technology industry.
- Log and track problems and work tickets with external vendor support.
- Perform other duties as assigned.
Minimum Qualifications:
- Bachelor’s degree in clinical engineering, biomedical engineering, biomedical technology, biomedical equipment management, information system, business management or related field
- 5 year’s work experience in healthcare industry or a relevant setting
- Familiarity with healthcare technology management systems
- Solid working knowledge of medical system integration
- Must be organized, detailed-orientated, dependable and flexible
- Have excellent oral/written communication skills and be able to communicate effectively with stakeholders regarding design and implementation
- Ability to multi-task and prioritize multiple projects as business needs change
- Ability to work both independently and as part of a collaborative team
Preferred Qualifications:
- 1-3 years of experience managing Radio Frequency Identification (RFID)/ Real-time Location System (RTLS)
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $67,771.14 – $112,951.35 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Diana P.
Manager–School Health Clinical Services
“The Family Health Centers at NYU Langone Health offers me the opportunity to positively impact the lives of patients and their families. I chose a career here to make a difference at an institution with a reputation for excellence. NYU Langone is patient and employee-centered and they support our professional growth and development by offering a comprehensive benefits package and generous tuition reimbursement.”
Ariana C.
Associate Director, FGP Professional Billing Operations
“I was instantly attracted to the culture at NYU Langone Health. I love the fast-paced environment and how there are so many opportunities for career growth. We are constantly expanding, which helps me learn new things and meet new and interesting people with diverse backgrounds.”
Olga S.
Coding Quality Manager at NYU Langone Health in Florida
“I am very proud to work for one of the best hospitals in New York! NYU Langone Health is a great institution that cares about patients and supporting employees. My role as a manager is to make sure that my team members are working as a team to drive our mission forward. Effective teamwork achieves much more than any individual can!”
Yannique S.
Credentials Associate
“My daughter was born at NYU Langone Health where we received exceptional care. That was when building a career at NYU Langone became a goal of mine. I wanted to be just like the individuals who surrounded us in our time of need, and I knew I wanted to make a positive impact. Today, I get to do just that as a member of the Medical Staff Services Department. The work I perform each day is crucial in maintaining high standards of patient care and safety within our organization.”
Eileen P.
Director, Revenue Cycle Initiatives
“I chose NYU Langone Health because I wanted to be a part of a world-class health system. I feel a sense of pride working here and feel supported in a truly cohesive and diverse working environment. I have taken a number of career development courses related to leadership. The expansion in training and development curriculums over the years has really been impressive and it’s a testament to how much NYU Langone wants to invest in and develop their in-house talent!”
Adair L.
Associate Director, Development Administration
“NYU Langone Health is not only my employer, it’s also a community that I am very proud to be a part of.”
Tanisha D.
Program Coordinator
“I saw that there were many opportunities to grow within the organization and used the tuition remission offering at NYU Langone Health to obtain my master’s degree. NYU Langone celebrates their employees and genuinely wants to hire from within, so take advantage of the resources available to you and speak to members of the Talent Acquisition Team, who are helpful.”
Doris V.
Revenue Cycle Manager – Pediatrics Department
“It’s not just that NYU Langone Health cares about their employees – it’s the fact that we are family. I quickly learned that in order to grow and to be successful you need to collaborate with others, work hard and deliver excellence.”
Isiuwa O.
Respiratory Therapist
“NYU Langone Health delivers high-quality healthcare with compassion, dignity, and respect to all, without exception. When I was hired as a respiratory therapist, I saw the opportunity to contribute to an exciting forward-thinking, and fast-moving department. I love working in a department where everyone is collaborative and has a high work ethic.”
Taslema L.
Talent Acquisition Specialist
At NYU Langone Health, I’ve been fortunate to have leaders that supported my growth within the institution. I have taken many courses that NYU Langone offers, which have been extremely valuable in helping me become the professional I am today. I recently completed the Team Leadership Development Program which has provided me with tools to upskill to the next step in my career. The opportunities here are endless.
Nazneen H.
Clinical Charge Nurse Auditor in Revenue Management Initiatives
“I was fortunate to receive firsthand training from some of the founding team members of my department. This made my onboarding experience invaluable and now I will get to pass on my knowledge and experience to future new hires within the department and pay it forward. The collaborative spirit at NYU Langone Health has created an excellent work culture where I can work alongside colleagues who share our same company vision to serve, teach, and discover.”
Himanshu T.
Senior Accounts Payable Associate
“It has been such a privilege to be a part of NYU Langone Health. It’s a place filled with hard work, cheerful coworkers, and supportive management. My supervisor and manager motivated me to grow personally and professionally. The career development resources offered, such as professional development classes and programs have greatly contributed to my growth.”