Medical Secretary (Cobble Hill) Outpatient Radiology
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- 1133086_RR00095188
- Administrative/Office Support, NYU Langone Hospitals, Radiology Outpt CH Admin (H1893)
- Full-Time/Regular
- NYU Langone Hospitals
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- Monday – Friday 11am to 7pm
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, administrative and temporary support professionals play a critical role in our organization. These intrepid individuals work in the background coordinating meetings, performing data analysis, scheduling interviews, and so much more. They ensure our doctors, nurses, and allied health professionals can focus on what matters — our patients. Plus, NYU Langone Health encourages and supports the development of our temporary staff by providing training. Thanks to the support they receive, nearly 50% of our temporary employees end up transitioning into permanent roles every year.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Medical Secretary.
In this role, the successful candidate will be responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.
Job Responsibilities:
- Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures.
- Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures.
- Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents.
- Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files.
- Faxes documents in accordance with departmental procedures.
- Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.)
- Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
- Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized.
- Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
- Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
- May assist, provide guidance and/or train less senior staff with completing intake related duties.
- Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness.
- May maintain routine calendar, assist in basic preparing for conferences and the related duties.
- Maintains workload statistics and other data for departmental records.
- Records statistics in established time intervals designated by supervisor.
- Follows instructions given by supervisor and prepares information neatly.
- Primarily responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner. Schedules appointments for visits, procedures and follow-ups. Collects patient demographic related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointment to Physician based on procedure and insurance coverage.
- Refers Surgical and Infusion scheduling to Senior Medical Secretary.
- Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage, in compliance with physician directives. Collaborates with other areas of the Medical Center as well as Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, and ensures patient is eligible at the time of their appointment. Refers to Senior Medical Secretary for scheduling related to Surgery and Infusion.
- Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures.
- Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
- Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives.
- Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
- Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
- Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
- Monitors intake work queue for timely intake completion.
- Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multiplan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
- Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
- Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
- Performs other related duties as needed by providers and supervisors.
Minimum Qualifications:
- High School diploma.
- One year of relevant medical clerical experience.
- Must include prior physician practice experience and knowledge of medical terminology.
- Background in computer literacy preferred.
- Light, accurate keyboarding skills required.
- Excellent organizational and interpersonal communications skills required.
Preferred Qualifications:
Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,537.79 – $62,537.79 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Reginald P.
Administrative Support Supervisor
“My entire career journey with NYU Langone Health has been within the Emergency Department in various roles. It has always been humbling working with amazing people who are dedicated to helping others. Having the opportunity to work for the best Emergency Department in all of New York City is something I take with great pride and honor.”
Noa L.
Lead Access Center Representative
“When I first began working at NYU Langone Health, I felt a sense of belonging and realized this is where I want to spend the rest of my professional career. Since joining, I’ve pushed myself to do well in every position I have and to advance. I not only enjoy my current role, but I also enjoy learning about new topics. I am excited to explore what else NYU Langone has to offer me in my career.”
Madelyn B.
Senior Medical Secretary
“I knew that by choosing to work at NYU Langone Health, I’d grow into a role I always aspired to achieve. I wanted to experience a top-quality healthcare setting and work in the best hospital in New York City. I’m bilingual in English and Spanish, and through NYU Langone. I was able to obtain my Spanish Medical Interpreter Certification through their continuing education benefit.”
Nicolyn L.
Departmental Secretary
“I decided to build my career at NYU Langone Health because of the vast opportunities and room for growth I knew existed here. I felt that I’d be able to reach my full potential within the organization.”
Tammy S.
Sr. Practice Manager
“Patients and employees choose NYU Langone Health for the NYU Langone experience. As staff, we are given the opportunity every day to make a lasting impression by being a part of a patient –centered medical team. Part of our mission is to serve and discover through an integrated academic culture that is devoted to excellence in patient-care and education. NYU Langone serves its staff by encouraging us to discover how we fit into the big picture by supporting our career goals. The hospital provides many resources to enhance our personal and professional development. I have utilized the amazing tuition assistance benefit to help me obtain a Master’s Degree in public Administration, and have always felt emboldened to dream big and provided the support to succeed along my career trajectory.”
Maria P.
Administrative Coordinator
“NYU Langone Health offers several career and learning opportunities, and a great benefits package for staff, which are strong motivators to build a lifelong career in the organization.”
Johanna J.
Hospital Concierge
“NYU Langone Health supports their employees and will provide you with many opportunities to grow through their career development program. In my current position, I took a refresher course in Microsoft Word to enhance my current skill set. I am looking forward to taking more courses at NYU Langone to further my skills.”
Abiodun N.
Admin Manager
“What we do at NYU Langone Health is very impactful. I’m proud to be a part of the movement that provides for and supports the community. I love when I get to collaborate with my staff. I strive to make them feel included and heard. The teams I’ve worked on have always been welcoming, and we all continue to work together to reach our goal.”