Patient Services Manager- Food & Nutrition
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- 1134032_RR00096625
- Managers/Directors/Administrators, FD+NTR-Administration (H165), NYU Langone Hospitals
- Full-Time/Regular
- NYU Langone Hospitals
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- Variable shifts/days: weekends and holidays included
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, there are numerous areas for you as a leadership professional to make an impact on our organization. As one of the nation’s leading medical centers, we need bright, innovative people to step up and take charge of the many initiatives currently taking place here. From our brand new 830,000-square-foot Helen L. and Martin S. Kimmel Pavilion to our new 16 story Science Building, NYU Langone Health is ripe with career-opportunities that are sure to transform the way we think about medical care.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Patient Services Manager- Food & Nutrition.
Position Summary:Is responsible for the management and execution of superior quality patient food and nutrition meal services. Oversees all aspects of patient meal delivery systems. Maintains inpatient par stock supplies to units. Manages and develops staff including supervisors, diet aides, tray assemblers and utility attendants. Acts as ambassador for food and nutrition services to patients, staff and the multidisciplinary team, and performs service recoveries for satisfactory outcomes.
Job Responsibilities:
- Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all guests including co-workers and multi disciplinary team members. Develops and maintains effective communication channels with employees on all levels, with differing educational and cultural backgrounds.
- Maintains personal development through continued education and attendance at one or more local seminar/conference per year, and networks through professional association(s). Attends all other trainings/classes as needed.
- Performs other related duties assigned as per departmental needs. Serves on hospital teams and committees as needed. Acts as preceptor to dietetic interns, health career students etc.
- Participates in the development of goals for the department. Ensures implementation of goals with strong focus on patient satisfaction targets being met to agreed parameters and budgetary compliance.
- Ensures that all sanitation and infection control requirements are met. Assists in handling safety and maintenance problems of equipment.
- Plans and oversees orientation, training of employees, and developing measures to ensure staff competencies. Presents at least one yearly departmental in-service to all employees within department.
- Participates in staff selection process and coaches current staff for continued development. Is responsible for recommending and carrying out employee matters such as promotions or disciplinary actions. Prepares employees work schedules and evaluations.
- Interacts with Executive Chef on all issues pertaining to food quality and nutritional adequacy. Collaborates with Clinical Nutrition Manager in assessment of patient menus. Participates in evaluation of new recipes and food products for quality, cost and patients acceptance.
- Ensures superior operation of all meal delivery systems inclusive of rounding on patient units and interacting with patients for continuous performance improvement. Regularly audits system to ensure quality and safety parameters are met. Ensures food temperatures and temperature recordings are maintained. Prepares and maintains statistical records for the patient services areas, such as test trays and tray accuracy results
- Is responsible for the implementation and compliance of all hospital/departmental policies to meet The Joint Commission, Department of Health, and other regulatory agencies requirements. Is responsible for maintaining current policies and procedures pertinent to areas of responsibility.
- Responds to patients of all age groups in a friendly, prompt, and caring manner while maintaining confidentiality. Partners with team members to meet the needs of the patient. Acts as the liaison and facilitates problem-solving with all patient care units and necessary departmental subunits.
- Performs other duties as assigned.
Minimum Qualifications:
To qualify you must have a Minimum Qualifications:Bachelors Degree in Food Service Management, Dietetics, or a related field. Additional management experience may be substituted for the degree on a year for year basis.Must be able to perform computer skills to use departmental information systems: Epic, ICIS, and CBORD. (Training will be provided in orientation period)Must be knowledgeable of diet modifications to meet for compliance to specific diet order.Five years management experience in hospitality/ food service industry.Follows Proper safety, hygiene and sanitation practices in all areas of service (HACCP)Certified in ServSafe program (within 6 months of hire)Must be able to read, write and speak EnglishMust be able to follow verbal and written instructions
Preferred Qualifications:
Preferred Qualifications:None
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $67,771.14 – $85,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Ariana C.
Associate Director, FGP Professional Billing Operations
“I was instantly attracted to the culture at NYU Langone Health. I love the fast-paced environment and how there are so many opportunities for career growth. We are constantly expanding, which helps me learn new things and meet new and interesting people with diverse backgrounds.”
Olga S.
Coding Quality Manager at NYU Langone Health in Florida
“I am very proud to work for one of the best hospitals in New York! NYU Langone Health is a great institution that cares about patients and supporting employees. My role as a manager is to make sure that my team members are working as a team to drive our mission forward. Effective teamwork achieves much more than any individual can!”
Yannique S.
Credentials Associate
“My daughter was born at NYU Langone Health where we received exceptional care. That was when building a career at NYU Langone became a goal of mine. I wanted to be just like the individuals who surrounded us in our time of need, and I knew I wanted to make a positive impact. Today, I get to do just that as a member of the Medical Staff Services Department. The work I perform each day is crucial in maintaining high standards of patient care and safety within our organization.”
Eileen P.
Director, Revenue Cycle Initiatives
“I chose NYU Langone Health because I wanted to be a part of a world-class health system. I feel a sense of pride working here and feel supported in a truly cohesive and diverse working environment. I have taken a number of career development courses related to leadership. The expansion in training and development curriculums over the years has really been impressive and it’s a testament to how much NYU Langone wants to invest in and develop their in-house talent!”
Adair L.
Associate Director, Development Administration
“NYU Langone Health is not only my employer, it’s also a community that I am very proud to be a part of.”
Tanisha D.
Program Coordinator
“I saw that there were many opportunities to grow within the organization and used the tuition remission offering at NYU Langone Health to obtain my master’s degree. NYU Langone celebrates their employees and genuinely wants to hire from within, so take advantage of the resources available to you and speak to members of the Talent Acquisition Team, who are helpful.”
Doris V.
Revenue Cycle Manager – Pediatrics Department
“It’s not just that NYU Langone Health cares about their employees – it’s the fact that we are family. I quickly learned that in order to grow and to be successful you need to collaborate with others, work hard and deliver excellence.”
Taslema L.
Talent Acquisition Specialist
At NYU Langone Health, I’ve been fortunate to have leaders that supported my growth within the institution. I have taken many courses that NYU Langone offers, which have been extremely valuable in helping me become the professional I am today. I recently completed the Team Leadership Development Program which has provided me with tools to upskill to the next step in my career. The opportunities here are endless.
Nazneen H.
Clinical Charge Nurse Auditor in Revenue Management Initiatives
“I was fortunate to receive firsthand training from some of the founding team members of my department. This made my onboarding experience invaluable and now I will get to pass on my knowledge and experience to future new hires within the department and pay it forward. The collaborative spirit at NYU Langone Health has created an excellent work culture where I can work alongside colleagues who share our same company vision to serve, teach, and discover.”
Himanshu T.
Senior Accounts Payable Associate
“It has been such a privilege to be a part of NYU Langone Health. It’s a place filled with hard work, cheerful coworkers, and supportive management. My supervisor and manager motivated me to grow personally and professionally. The career development resources offered, such as professional development classes and programs have greatly contributed to my growth.”