Supervisor of Patient Services, Food + Nutrition
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- 1134378_RR00096921
- Food Service, FD+NTR-Administration (H165), NYU Langone Hospitals
- Full-Time/Regular
- NYU Langone Hospitals
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- rotating shifts and days, weekends included
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
With over six inpatient locations, and additional facilities spread throughout, NYU Langone Health is New York City’s premier healthcare institution. Our world-class facilities service all five boroughs and treat a full range of medical conditions in both inpatient and outpatient settings. Our growing outpatient network allows us to deliver our exceptional medical services directly to the communities we serve. Plus, our doctors and nurses are routinely voted as some of the best in the nation. It’s no wonder why the name NYU Langone Health has become synonymous with excellence.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Supervisor of Patient Services, Food + Nutrition.
In this role, the successful candidate is responsible for the management and execution of superior quality patient food and nutrition meal services. Oversees all aspects of patient meal delivery systems. Maintains inpatient par stock supplies to units. Manages and develops staff including supervisors, diet aides, tray assemblers and utility attendants. Acts as ambassador for food and nutrition services to patients, staff and the multidisciplinary team, and performs service recoveries for satisfactory outcomes.
Job Responsibilities:
- Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all guests including co-workers and multi disciplinary team members. Develops and maintains effective communication channels with employees on all levels, with differing educational and cultural backgrounds.
- Performs other duties as assigned.
- Maintains personal development through continued education and attendance at one or more local seminar/conference per year, and networks through professional association(s). Attends all other trainings/classes as needed.
- Performs other related duties assigned as per departmental needs. Serves on hospital teams and committees as needed. Acts as preceptor to dietetic interns, health career students etc.
- Participates in the development of goals for the department. Ensures implementation of goals with strong focus on patient satisfaction targets being met to agreed parameters and budgetary compliance.
- Ensures that all sanitation and infection control requirements are met. Assists in handling safety and maintenance problems of equipment.
- Plans and oversees orientation, training of employees, and developing measures to ensure staff competencies. Presents at least one yearly departmental in-service to all employees within department.
- Participates in staff selection process and coaches current staff for continued development. Is responsible for recommending and carrying out employee matters such as promotions or disciplinary actions. Prepares employees work schedules and evaluations.
- Interacts with Executive Chef on all issues pertaining to food quality and nutritional adequacy. Collaborates with Clinical Nutrition Manager in assessment of patient menus. Participates in evaluation of new recipes and food products for quality, cost and patients acceptance.
- Ensures superior operation of all meal delivery systems inclusive of rounding on patient units and interacting with patients for continuous performance improvement. Regularly audits system to ensure quality and safety parameters are met. Ensures food temperatures and temperature recordings are maintained. Prepares and maintains statistical records for the patient services areas, such as test trays and tray accuracy results
- Is responsible for the implementation and compliance of all hospital/departmental policies to meet The Joint Commission, Department of Health, and other regulatory agencies requirements. Is responsible for maintaining current policies and procedures pertinent to areas of responsibility.
- Responds to patients of all age groups in a friendly, prompt, and caring manner while maintaining confidentiality. Partners with team members to meet the needs of the patient. Acts as the liaison and facilitates problem-solving with all patient care units and necessary departmental subunits.
Minimum Qualifications:
To qualify you must have a Bachelors Degree in Food Service Management, Dietetics, or a related field, and 2 years of Supervisory experience in hospitality/ food service industry, or an equivalent combination of education and experience.
Must be able to perform computer skills to use departmental information systems: Epic, ICIS, and CBORD. (Training will be provided in orientation period)
Must be knowledgeable of diet modifications to meet for compliance to specific diet order.
Follows Proper safety, hygiene and sanitation practices in all areas of service (HACCP)Certified in ServSafe program (within 6 months of hire).
Must be able to read, write and speak English. Must be able to follow verbal and written instructions.
Preferred Qualifications:
Preferred Qualifications:None
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,400.00 – $62,400.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Nasrin D.
Interim Assistant Director – Food & Nutrition
“My Assistant Director has supported my career development from the beginning. It is important to have a strong leadership team like I have at NYU Langone Health, who are willing to help you succeed with the right tools and training. If you are determined and motivated, NYU Langone recognizes hard work and I am a testament to that.”
Victor R.
Manager, Security
“I have a passion for public service, and healthcare security allows me to utilize my training and experience. NYU Langone Health has provided support, resources, and opportunities to advance. My current role allows me the opportunity to provide excellent customer service, educate staff on security-related topics, provide support during difficult situations – and represent the department in a positive manner. This is an organization that will encourage you and wants to see you succeed.”