Senior I Engineer – Tech Engineer
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- 1134706_RR00096232
- IT/Health IT/Informatics, EMR-Ambulatory- FHC (P658021), Family Health Centers at NYU Langone
- Full-Time/Regular
- Family Health Centers at NYU Langone
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- Monday-Friday 9AM-5PM
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
NYU Langone Health’s Information Technology & Digital department is a diverse mix of collaborative, innovative and curious thinkers working to develop, safeguard, and innovate the digital solutions across the organization. Our MCIT team members are passionate about technology and understand its importance in keeping NYU Langone ahead of the curve in a rapidly evolving industry. We work every day towards our goal of being the global leader in medical delivery, research and education, driven by innovation and the integration of information and technology.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation’s largest dental residency program, and New York State’s largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Senior I Engineer – Tech Engineer.
In this role, the successful candidate Reporting to the Associate Director of Network Services Implementation and Remote Support, the Sr. I Engineer -Tech position is responsible for daily support of the Remote Sites network infrastructure including levels 2/3 support for all network problem troubleshooting and resolution. It also ensures the smooth operation of communications networks in order to provide maximum performance and availability. Position also supports project implementation efforts in collaboration with peers and Network Architects.
Job Responsibilities:
- Responsible for troubleshooting all network connectivity issues as reported by end-users or other MCIT personnel
- Responsible for reporting onsite when required for all troubleshooting activities and/or upgrades/refresh
- Responsible for the troubleshooting and repair of routers, switches and all network communications software and hardware supporting the local area, wide area and wireless network infrastructure
- Maintain system documentation for the Enterprise Data Networks
- Supports all network Moves, Adds and Changes for the Medical Center
- Performs routine maintenance and code upgrades for network systems
- Coordination of network changes in conjunction with Change Management policies.
- Monitors systems alerts, performance and utilization reporting
- Provides support for project implementation and equipment installations
- Network problem management, reporting and escalation
- Performs other duties as assigned.
Minimum Qualifications:
To qualify you must have a BA/BS degree or equivalent combination of education and experience.
Requires in depth knowledge of Networking systems and protocols, Routing and Switching products, Routing and Switching protocols, 802.11 Wireless technologies, TCP/IP protocols, WAN Protocols, End User Infrastructure Support, Network Management Tools, Cable Specifications, etc.
Must have thorough knowledge of IP subnetting, addressing, and Variable Length Subnet Masks to assist in problem determination and resolution.
Must have experience working with carriers and troubleshooting WAN circuits ranging from serial (T1) to Gigabit Metro Ethernet, fiber optic services
Advanced knowledge of routing protocols; EIGRP, BGP, OSPF
Advanced knowledge of Layer 2 protocols
Minimum Five years experience Cisco Router and Switches.
Minimum Five years experience in large multivendor end-user environments.
Minimum Five years experience working with Catalyst 6500, 6800, 4500, 3850, 3750, series switches
Minimum Five years experience working with 2600, 2800, 2900, 7200, 3600 , 3800, 4400 series routers
Work Experience with Network Monitoring and Reporting tools.
Experience with Cisco Nexus 7000, 5000, 2000 series switches a plus.
Experience working in a datacenter environment a plus.
Experience working with Cisco IP Telephony a plus.
Experience with Network Security Protocols a plus
Experience working with Firewalls a plus.
Work experience in healthcare and/or education or equivalent experience in complex organizations.
Excellent verbal and written communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors.
Must have excellent interpersonal skills, and ability to understand the business and technical needs of the client as well as foster customer relationship building and deliver outstanding customer service.
Strong verbal and written communication skills; ability to communicate technical information to non-technical users; ability to work effectively with customers.
Candidate should be able to work in a fast-paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable.
Strong time management, technical and analytical skills required.
Ability to think logically and creatively in problem solving. Should know when to escalate a problem.
Contributes individually with supervision and as part of a team.
Ability to work effectively with customers and other IT team members.
May be required to work weekends and stay late as necessary.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone’s network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view Family Health Centers at NYU Langone’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $79,698.01 – $132,830.38 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Keith E.
Associate Director – Technology Management & Support
“NYU Langone Health is a place where you can grow as a person and a team member. The environment is always moving forward allowing for several opportunities to enhance and develop your career.”